The Melting Pot

3.0 stars 3.0 out of 5 2 ratings

2 N B St, San Mateo, CA 94401

(650) 342-6358
Notes
Worked with Gluten Intolerance Group on their gluten-free menu. Special training is required for staff.
  • User profile picture thumbnail
    4 ratingJune 15, 2014

    Staff was very well trained and I had a great experience. I know of other Melting Pots that offer more options such as having gluten free bread(we were offered chips with the cheese) and gluten free brownies. I did get the impression that we could bring our own and it wouldn't be a problem. The only course I was really left wanting more in was the chocolate one. Overall great experience in the end.

  • User profile picture thumbnail
    2 ratingJuly 13, 2013

    Gluten knowledgable, but they achieve GF status by merely eliminating gluten containing items. Had dinner that was safe (thank you GIG) but it was very boring. Looking at neighboring tables and their orders coming out, I saw what the meals are supposed to look like. Ours certainly weren't that appetizing or filling! I wanted to stop on the way home because I was still hungry upon leaving.

  • User profile picture thumbnail
    5 ratingFebruary 20, 2017

    30 Mamaroneck Ave, White Plains, NY 10601

    Very celiac friendly. We had gluten free bread and desserts. Gluten free items were clearly marked.

  • User profile picture thumbnail
    5 ratingFebruary 19, 2017

    611 Doug Baker Blvd., Suite 201, Birmingham, AL 35242

    Very gluten-knowledgeable and friendly staff. I ate there before I found out I had Celiac, then after, and barely noticed the difference due to the many gluten-free options. Highly recommended!

  • User profile picture thumbnail
    5 ratingFebruary 18, 2017

    8704 W Charleston Blvd, Las Vegas, NV 89145

    They have great gluten free offerings and take it seriously. Very good for a celiac!

  • User profile picture thumbnail
    5 ratingFebruary 14, 2017

    2377 Broadhollow Rd, Farmingdale, NY 11735

    Love their GF options but most of al their GF dipping items for their chocolate fondu!

  • User profile picture thumbnail
    5 ratingFebruary 12, 2017

    290 Miracle Mile Dr, Rochester, NY 14623

    They had a variety of gluten free items so I didn't miss out on any of the cheese and chocolates! The waiter was knowledgeable and very helpful.

  • User profile picture thumbnail
    5 ratingJanuary 30, 2017

    300 Riverwalk Terrace, Tulsa, OK 74037

    staff was well versed in celiac disease and the gluten free versions of everything were delicious. this place is pricey but a good treat.

  • User profile picture thumbnail
    5 ratingJanuary 29, 2017

    8980 University Center Ln, San Diego, CA 92122

    Menu has all GF options labeled and what substitutions you can make. Our waitress was great and made us very comfortable with our options. Such a fun and delicious place to eat!

  • User profile picture thumbnail
    5 ratingJanuary 29, 2017

    4014 Townsfair Way, Columbus, OH 43219

    favorite place with gf food!

  • User profile picture thumbnail
    5 ratingJanuary 28, 2017

    3685 E Thousand Oaks Blvd, Thousand Oaks, CA 91362

    Their GF knowledge is amazing, and the cheese fondue and desserts are amazing!

  • User profile picture thumbnail
    5 ratingJanuary 26, 2017

    4014 Townsfair Way, Columbus, OH 43219

    My husband and I had the most fun romantic dinner, and it was all GF and safe. They have the largest GF menu I have ever seen. GF bread for the melted cheese app, salads, Lots of GF dinner options and for dessert, pound cake, brownies and fruit with Chocolate. It was absolutely amazing and Emily made our experience more pleasant. She is the best. I recommend 100%.

  • User profile picture thumbnail
    5 ratingJanuary 15, 2017

    340 S Main St, Salt Lake City, UT 84101

    An excellent place to eat as a celiac for a special occasion. They have and extensive menu available for those who must go gluten free AND they do not "penalize" you for it by charging extra to get gluten free bread - very nice of them as we all know that it is more expensive than regular bread. You simply swap out some of the meets that you cannot eat for ones you can (I got filet mignon instead of the teriyaki meat). Yes, it is on the more expensive meal, but it comes with everything including your dessert and it really is a restaurant to go to for celebrating something.

  • User profile picture thumbnail
    1 ratingJanuary 09, 2017

    9021 Gaither Rd, Gaithersburg, MD 20877

    I have now had two different visits here and both times my order has been glutened. So disappointed because it could be such a fun experience. I think the company seems to know how to do gluten free safely, but unfortunately the wait staff does not.

  • User profile picture thumbnail
    5 ratingDecember 31, 2016

    8980 University Center Ln, San Diego, CA 92122

    Very Gluten free friendly menu, knowledgeable staff, great variety. Not an economy price range but a great for a special occasion or as a starter/desert. Chance is a great waiter and the bartender pours a great drink!

  • User profile picture thumbnail
    4 ratingDecember 30, 2016

    1 E Broad St #100, Bethlehem, PA 18018

    Overall- my husband and I had a great dinner. They took care with the food- also remember that if you are dining with a Celiac, you also need to choose GF options because you share the same dipping pot. The only disappointment was they didn't have GF bread, even though I called ahead and they said that GF bread was provided. For a costly dinner- that would have been a nice touch.

  • User profile picture thumbnail
    5 ratingDecember 26, 2016

    3610 Satellite Blvd, Duluth, GA 30096

    We went for Christmas Eve dinner. Very crowded, but service and food were both good. Very easy to be GF here.

  • User profile picture thumbnail
    5 ratingDecember 24, 2016

    4000 Five Points Dr., Suite 119, Arlington, TX 76018

    This place is awesome, the food is so good and everyone is very knowledgeable about gluten free. I recommend this place.

  • User profile picture thumbnail
    5 ratingDecember 22, 2016

    5455 N Federal Hwy, Boca Raton, FL 33487

    very knowledgeable staff. we've visited several times and the options are great. they serve a yummy udi's bread for the cheese fondue.

  • User profile picture thumbnail
    5 ratingDecember 08, 2016

    2377 Broadhollow Rd, Farmingdale, NY 11735

    We've been here many times and it's always been great...cheese and chocolate fondue! So yum!!

  • User profile picture thumbnail
    1 ratingDecember 06, 2016

    150 Allendale Rd #2100, King of Prussia, PA 19406

    Avoid this place. I put my trust is the Melting Pot after reading some positive reviews, but I got so sick after eating there I ended up in the hospital. The (uncomfortable) tests I had done there confirmed it was a severe gluten reaction.

  • User profile picture thumbnail
    1 ratingDecember 01, 2016

    166 2nd Ave N, Nashville, TN 37201

    If you want to cook, stay home. My arms got tired holding my food while cooking it. You would be better off going camping.

  • User profile picture thumbnail
    5 ratingNovember 23, 2016

    751 Easton Rd, Warrington, PA 18976

    Lots of gluten free options for all courses! Many options and no cross contamination for me! One of my favorite places to go.

  • User profile picture thumbnail
    1 ratingNovember 13, 2016

    2 Bridge Ave, Red Bank, NJ 07701

    They recently closed!!

  • User profile picture thumbnail
    5 ratingNovember 12, 2016

    232 E Broughton St, Savannah, GA 31401

    Great options, careful staff, excellent experience!

  • User profile picture thumbnail
    5 ratingOctober 31, 2016

    14 Mercer St, Seattle, WA 98109

    Great gf menu options. You'll need to make sure your whole table does gf bread and options for sharing the pot(s) for cooking broth and cheese, but they probably won't complain! Dessert options also amazing - gf brownies and yellow cake along with everything else.

  • User profile picture thumbnail
    4 ratingOctober 25, 2016

    11730 Plaza America Drive #100, Reston, VA 20190

    We had a great night at the Melting Pot in Reston, Virginia. The server was sweet, but and very willing to check EVERYTHING to "make sure" we were safe. As a Celiac, with an intolerant daughter, we enjoyed every bite. Be careful of the chocolate course, and check the labels on the toppings. No symptoms at all today! Yay! Ask for Bryanna!Enjoy

  • User profile picture thumbnail
    1 ratingOctober 23, 2016

    250 Center Ave, Westwood, NJ 07675

    My wife has a gluten allergy and this was clearly explained to the waiter, but lo and behold, we received dessert cakes with gluten in them. When we asked the waiter if the desserts were in fact gluten free, he realized he made a mistake and brought us the gluten free desserts (gee thanks!) after she already had a couple of them. The worst part about it was that the waiter didn't seem to care - at all. DON'T GO THERE!!!

  • User profile picture thumbnail
    5 ratingOctober 16, 2016

    888 W Big Beaver Rd, Troy, MI 48084

    Went for cheese and chocolate and had no issues. Gluten free bread available for cheese and GF brownies for chocolate. Great food!

  • User profile picture thumbnail
    4 ratingOctober 15, 2016

    707 W Main Ave, Spokane, WA 99201

    Delicious food! Perhaps a bit spendy for what you're getting but good food. Good service.

  • User profile picture thumbnail
    3 ratingOctober 06, 2016

    3685 E Thousand Oaks Blvd, Thousand Oaks, CA 91362

    5 stars for training and knowledge. 1 star for cleanliness.

  • User profile picture thumbnail
    5 ratingOctober 02, 2016

    300 Riverwalk Terrace, Tulsa, OK 74037

    pricey for a chain but the food was delicious, service great, and celiac safe... so i guess you get what you pay for here!

  • User profile picture thumbnail
    5 ratingSeptember 25, 2016

    19420 N 59th Ave, Glendale, AZ 85308

    We love this place. The staff is extremely accommodating and generous gluten free options during all courses.

  • User profile picture thumbnail
    5 ratingSeptember 19, 2016

    8980 University Center Ln, San Diego, CA 92122

    The Melting Pot has an extensive selection of Gluten Free items on their menu. Servers are well informed and provide a seperate fondue pot to prevent cross contamination. Their GF bread and GF brownies are made on site and are delicious. We went there to celebrate birthdays and were extremely pleased and highly recommend other Celiacs to dine there.

  • User profile picture thumbnail
    5 ratingSeptember 04, 2016

    2377 Broadhollow Rd, Farmingdale, NY 11735

    came here only for dessert. it was delicious! gluten free brownie and the menu was clearly marked

  • User profile picture thumbnail
    3 ratingSeptember 02, 2016

    1949 Ringling Blvd, Sarasota, FL 34236

    No really able to separate gluten free because of the need to have everything going in the same melting pot.

  • User profile picture thumbnail
    5 ratingAugust 31, 2016

    166 2nd Ave N, Nashville, TN 37201

    Very knowledgable staff. Great food. Easy to make adjustments to the menu to make it GF. Love all the choices. Great drinks too.

  • User profile picture thumbnail
    5 ratingAugust 28, 2016

    751 Easton Rd, Warrington, PA 18976

    Wonderful dinner here! Server was great and knowledgeable...they had gluten free bread for the cheese fondue, all salads were gluten free without croutons, so many entree choices were gluten free and the best part according to my kids was the gf pound cake and gf brownies to dip in chocolate for dessert!!

  • User profile picture thumbnail
    5 ratingAugust 27, 2016

    111 N Central St, Knoxville, TN 37902

    Very knowledgeable staff and son enjoyed his meal!

  • User profile picture thumbnail
    5 ratingAugust 25, 2016

    150 Allendale Rd #2100, King of Prussia, PA 19406

    This was our first restaurant after discovering a family GF intolerance, they were perfect! I had to remind my daughter to not expect such amazing service re: gluten free options/knowledge/acceptance when dining out. It was her birthday dinner and was chosen prior to changing our diet, we did not feel like we missed out on anything!!! Love them!

  • User profile picture thumbnail
    5 ratingAugust 18, 2016

    959 Parkway #2, Gatlinburg, TN 37738

    Died and went to heaven. Don't bring me back. best dining experience ever since being diagnosed with celiacs. thank you Melting Pot

  • User profile picture thumbnail
    1 ratingAugust 17, 2016

    831 Rte 10, Whippany, NJ 07981

    My brother worked here and said that the people in the back always mess up and contaminate "gluten free" ingredients. If you have celiac, definitely don't go here.

  • User profile picture thumbnail
    5 ratingAugust 14, 2016

    3100 Wake Forest Rd, Raleigh, NC 27609

    I had a great experience here. When I made my reservation I asked about gf and the guy taking the reservation was very knowledgable. When we got there our waitress was great and the menu was clearly marked for gf with a lot of options.

  • User profile picture thumbnail
    1 ratingAugust 11, 2016

    11811 U.S. Highway 1, North Palm Beach, FL 33408

    I am giving one star because a friend of mine knows someone who recently quit as a cook there because they were breaking safe serve rules and cross contaminating in the kitchen. I don't eat here often due to the expense however, I will be very reluctant to go back now.

  • User profile picture thumbnail
    4 ratingAugust 02, 2016

    4014 Townsfair Way, Columbus, OH 43219

    They do offer really great gf options but with a shared fondue pot in the middle they brought me all gf dippers but not my husband so he had to use a spoon to dip & pour on his dippers then had to wait until I was finished cooking all my meats before he could eat his that had gluten. It was good but they should have brought him gf dippers to make it simple or sat us at a table with 2 fondue pots.

  • User profile picture thumbnail
    5 ratingJuly 31, 2016

    30 E Pikes Peak Ave, Colorado Springs, CO 80903

    Love all the gluten free dippers (bread, brownies, pound cake)! Staff seems very knowledgable... However last time I was there, there was a new drink menu with mixed drinks labeled GF and non GF. I talked to the bartender about what appeared to be inconsistencies (drinks with alcohols I thought were safe were not labeled GF and then drinks with unsafe ones were some labeled GF and some not). He said he didn't think the labels were correct and advised me what to get... so I would be careful to trust the gf on the drinks and make sure you let them know you are gluten free.

  • User profile picture thumbnail
    4 ratingJuly 31, 2016

    901 5th Ave, San Diego, CA 92101

    We ordered the cheese and chocolate fondues. They had a gf bread cubes for the cheese and gluten free brownie bites for the chocolate. It was delicious and they seemed to be understanding of cc.

  • User profile picture thumbnail
    1 ratingJuly 29, 2016

    418 E Gregory St, Pensacola, FL 32502

    I made a reservation here for my birthday knowing that Melting Pot's are notorious for being great with gluten free options and training of staff. Not the case at this location. I even noted IN THE RESERVATION I made that I had a gluten allergy but apparently that made no difference. Server was completely clueless. First they did not have any GF beer to make the cheese (ok not a biggie) then she brought out a bowl of regular bread for dipping. I explained AGAIN that I could not have bread anywhere near or in my fondue. I asked for the GF bread (listed on the menu), she said they didn't have any. I asked to speak the manager - 20 minutes later he shows up, he was very nice and did apologize for her ignorance, apparently she was new. Needless to say I spent the rest of the meal paranoid about everything and the service was terribly slow on top of all that & they were totally dead that night. Terrible experience for something I was looking so forward to for my birthday :( will not be back.

  • User profile picture thumbnail
    1 ratingJuly 24, 2016

    2001 S Rd, Poughkeepsie, NY 12603

    Maybe other locations in this chain are better, but I will not be returning to this one. Ever. The service was beyond slow and the server was not trained on GF. The GIG should revoke their mark from this location. Our dessert course was the regular plate of dippables, and our server was no where to be found to correct it. Very disappointed.

  • User profile picture thumbnail
    5 ratingJuly 23, 2016

    2121 Pacific Ave, Tacoma, WA 98402

    Great experience! Very knowledgable and celiac safe. Nearly the entire menu is gf and noted in bold on menu. good gf bread for cheese course and gf pound cake and brownies with dessert.

  • User profile picture thumbnail
    5 ratingJuly 15, 2016

    200 N 6th St, Boise, ID 83702

    Incredible place. Such a fun experience.

  • User profile picture thumbnail
    3 ratingJuly 14, 2016

    5294 Corporate Blvd, Baton Rouge, LA 70808

    We had our reservations about everything listed as GF within the first few minutes. I ordered The Melting Pot Mule which was listed as GF. I had to run to the bar to have them change the vodka because it was supposed to be made with Stoli (which is made with wheat and rye). They were out of gluten free bread and brownies, but didn't tell us until we requested them. We were very clear from the beginning that I have Celiac. As for the special training for staff, I don't believe it. The server admitted to not knowing what gluten actually is.

Monday
5:00 pm - 10:00 pm
Tuesday
5:00 pm - 10:00 pm
Wednesday
5:00 pm - 10:00 pm
Thursday
5:00 pm - 10:00 pm
Friday
4:30 pm - 11:00 pm
Saturday
3:00 pm - 11:00 pm
Sunday
3:00 pm - 10:00 pm

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