Review of The Village Pancake Factory

We went back in late February not long after they opened and our celiac daughter got very sick. The manager and team at the time were not knowledgeable and although the waiter was kind and noted that our daughter had celiac they did not know much about gluten. Her first salad came out with wheat containing croutons. We sent it back and explained. We should have left when we didn’t feel it would be a safe experience but we didn’t. She was sick within 20 minutes of leaving and spent two days feeling unwell. We called their original location to share feedback and they told us to go to the pleasant valley location bc they are incredibly safe. I do sincerely hope the teams have been better trained on gluten safety since they opened. We just don’t feel comfortable trying them again.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor