Review of Tio's Latin American Kitchen

I read good reviews on here for this place and called ahead to inquire about their celiac/GF knowledge and felt good about trying it. Our experience wasn’t what I expected, however. When I told the waitress my daughter has celiac/gluten allergy (I say this in case the restaurants don’t understand celiac but may understand allergy), she just looked at me with a blank expression. Not a great start. She did not know the menu or safe suggestions for someone with celiac. She was checking with the kitchen on what was GF and what wasn’t, and the kitchen was saying things were GF that were not labeled as GF on the menu. It was a mess. We asked for the manager’s help, and ordered a meal for our daughter, but with hesitation. In the end, they were saying a few things were GF that were not labeled as such on the menu. We enjoyed our meals, but hopefully my daughter doesn’t get sick. It was a stressful situation. The manager checked in with us several times and they seemed very nice and wanted to be helpful. It just wasn’t the experience we expected based on the reviews we read on here.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good