The representative I worked with was very knowledgeable about celiac and mentioned the owner's wife has it also. I ordered the Tom and Chee on gluten-free bread with a side dipper of the creamy tomato soup. It tastes amazing!
Saw this place on Shark Tank and made a point to go there while visiting Cincinnati. My turkey, pesto and mozzarella cheese sandwich did not disappoint!! And it was certified GF (by my intestines). They have both GF bread and GF donuts and use a separate area on the grill for GF orders. Also have staff who clearly understand the concept of cross contamination. Planning on going there again before I leave Cincy for breakfast or dessert!
They have gf bread for the sandwiches. I only their donuts were gf!
AMAZING!!! Best grilled cheese I have EVER had pre-celiac AND post!! The woman taking my order informed me that the owner has a severe gluten allergy! I even order more to go and my boyfriend did as well (he is not g free) and they even put our orders in separate bags!! Awesome!!! I wish I lived in Cincinnati..it would be a go-to eat spot for me!!
extremely disappointed. they do not have a way to make the gf sandwiches on a separate grill....they cook it on the grill where all the gluten sandwiches are cooked. NOT for celiacs. don't waste your time.
Had an awesome GF grilled chese and tomato soup. Staff said all soups were GF. Had GF bread to make any sandwich GF too.
I have been here lots of times and have never gotten sick. They ask if you are GF due to allergy or preference. GF orders are prepared on a separate griddle. Soups are GF as well. The first time I ate here I had to double check that my meal was gluten free - it was better than how i remembered grilled cheese. Too bad because the cashiers always complain when I tell them my order is gluten free. I will go somewhere else where they don't groan and roll their eyes at me
My child was exposed to gluten here as a result of the cashier indicating that all chips were gluten free. My 3 kids grabbed chips and sat down while I filled drinks. When I got back to the table I saw that my 9 year old, with allergies, was eating Rold Gold (wheat) pretzels. I told the cashier and she didn't even apologize. This is our first dining experience since she was diagnosed 2 weeks ago and it was not a good experience.
I am a celiac and I felt safe here. They have a different setup for GF preference or GF 'allergy.' If you don't tell them 'allergy' there could be some CC. If you tell them allergy, they have a separate grill and area of the kitchen. The food was delicious and I felt safe.
I ordered a gluten free kids meal for my Celiac daughter and stressed the importance of it not coming into contact with other gluten. Cashier was clueless and had to have a guy from the back come up. He assured me that gluten free was prepared in its own area. So cashier asks "what kind of bread would you like on that?" Ugh! The guy took over and when it was delivered to the table it had a pack of crackers on it. Next time we will go to Azzip where we never have a problem.
The first time I went I ordered a sandwich with one cheese that isn't gluten free and I was notified that the order could make me sick before they started making the sandwich.. the second time, I forgot what kind of cheese isn't gluten free and the order took 20 minutes to get to the table and it made me terribly sick.
Outstanding grilled cheese and three types of GF tomato soup. You choose your bread, type of cheese and other toppings. They have suggestions like BLT with diced tomatoes and bacon. Pesto turkey. GF potato chips available. Bread is baked off site and is thick and soft and yummy. Not a skinny slice of Udi's. Kids loved it as much as adults.
Yum! Tom + Chee boasts delicious gluten free options- including salads, grilled cheese (on Udi's bread), soup, and more. I enjoyed my meal and was comforted by the fact that the staff seemed quite knowledgeable. As soon as we quickly mentioned celiac disease, the cashier nodded and said they would treat it like a food allergy. Also, their menu had little gluten free symbols next to safe items. I also liked that the restaurant left out a bag of oyster crackers on my plate (at least I know they're attentive!). I would recommend this yummy casual quick restaurant.
The have a separate storage space for GF ingredients, the chefs change gloves and they have a dedicated griddle. Their tomato soups are GF. Their pesto is allergen friendly using sunflower seeds instead of pine nuts.
CHANGED REVIEW **UPDATE**on 3/18/16 I ate here and ordered as I usually do and my food came with crackers on the tray. Told them I could no longer eat anything due to possible CC the cashier seemed confused and asked if this was an allergy. I said I have celiac so yes I can NOT eat gluten hence gluten free bread. The owner the proceeded to dump the soup back into the communal soup bin on the line. I then watched them make me a new sandwich which they made from communal ingredients as well as cooked my gluten free sandwich on the gluten grill. When she brought me the sandwich I asked if that was actually what I was seeing instead of them using fresh toppings from the fridge and dedicated ingredients, and she said yes. I then told her I couldn't eat that and that now I wanted a refund as I was sure I wasn't safe eating here. I then spoke to the OWNER Seth and asked why if an order is ordered with gluten free bread that it isn't prepared as corporate told me it should...in a dedicated area with dedicated equipment and topping from the fridge. He explained that they ask if it is allergy or preference now because people who order it by preference were complaining it was taking too long to cook. I explained that isn't the process corporate said should be followed and secondly I was NOT asked allergy or preference. He didn't seem to care, he seemed to care more about catering to the FAD dieters. I was then offered a DONUT gift card for my inconvenience. I was appalled and ended up leaving with my refund. CAUTION TO ANY WITH CELIAC EATING HERE! I have a call into corporate. TO NOTE...if they follow protocol then why when I sent it back and informed her this was "an allergy" did they still make it with NO precautions.
The staff here are very polite and surprisingly well-informed for how young they all seem. They are the ones who taught me to just say "gluten allergy" instead of trying to explain celiac disease, because if the word allergy is mentioned the facility is legally obligated to handle your food differently than if you say "intolerance". They have a separate grill and are very careful to keep mixed orders separated. This winter I wanted soup-and-grilled-cheese so bad I thought I would cry, but I am so glad to have found Tom + Chee!
Love it! It's so nice to be able to eat grilled cheese and tomato soup again.
SO delicious and I feel safe!! They are very knowledgeable, and when you tell them it's an allergy, they actually scrub down, change aprons and gloves and grill your sandwich on a dedicated grill. Have eaten here multiple times and never gotten sick. Many of their soups are GF too. Total comfort food. Who doesn't love grilled cheese and tomato soup?!
Great comfort food is difficult to find in GF. Eating their chunky tomato basil soup and toasted cheese was a heavenly experience. Delicious and truly full of flavor. My husband ate the gluten bread and loved having four choices of bread from which to choose. A great experience for both of us!
Its a good place to get a GF sandwich if you are GF intolerant and I like the fact they have options. They did get our order wrong but they replaced it with a new sandwich.
First time in 18 years that I enjoyed a gluten free grilled cheese sandwich and tomato soup in a restaurant! It was awesome! My Hubbie enjoyed the sandwich of the day and an added bonus of a free child's meal for our son. All in all....check this place out, especially if you are gluten free!
Love this place! All of the standard soups are gf (the daily special may or may not be). When I've ordered my meal, they always ask "allergy or preference" to ensure they prepare as carefully as possible. My only complaint: there are no gf desserts (and they are known for the awesome grilled cheese donuts!!!).
This part of a chain Tom + Chee specializes in tomato soup and grilled cheese sandwiches. Very aware of gluten status of many variations of grilled cheese sandwiches. Winter hrs Sunday-Thursday close at 8 PM and Friday & Saturday close at 9 PM
Food was ok, but had a gluten reaction shortly afterwards. I'm celiac and my daughter is gluten-sensitive. She was fine, but I definitely was not.
I got the BLT+chee and tomato soup. So AWESOME!!! I definitely will be coming back.
Good food, reasonable prices, and very consciousness about gluten. they have a dedicated GF grill and tag tickets as "gluten allergy" to make staff extra careful. I ordered a salad with nuts and the line staff actually came out to ask if it was okay to put nuts on it that had been on the normal line; very thoughtful. I highly recommend this place. (I have celiac and was fine.)
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