I didn’t get sick but the food was not good at all. The queso was the only thing I enjoyed. The tacos were like a 13 year old made it.
— Somewhat
— Not Much
— Poor
They have a "gluten conscious" menu. Be very careful about ordering from it, because some items are grilled on the GF menu are breaded on the regular menu, so if you don't specify, you will get breaded. For example, the shrimp in the Baja Shrimp taco, or the mushrooms in the Independent taco. And always ask for corn tortillas.
Aside from that, the tacos are great, as are the queso, guacamole, and the street corn.
Their online ordering app has a “gluten allergy” checkbox, which is great. But locations vary in their awareness. I’ve never had a problem at the South Lamar location, but I have at others.
— Somewhat
— Separate gluten-free menu
— Some
— Excellent
As the chain does have gluten conscious menu, this location completely ignores it. When I placed my order, the cashier treated me as though I was a complete inconvenience. She then messed up my order on purpose and when I asked for it to be remade, she gave total sass. IF YOU FEEL LIKE TORCHY’S GO TO A DIFFERENT LOCATION.
No
Due to the hand crafted nature of our food, variations in our supplier ingredients, and our use of shared cooking and preparation areas, we cannot ensure that our food is free from any allergens. We prepare our foods following procedures to prevent allergen cross-contact, but products containing wheat are made in our kitchens.
This is my go-to chain restaurant if I need to pick up fast food. The kids love the tacos, and we have yet to have any cross-contamination issues in the four years since my son’s diagnosis. Not one accidental gluten incident. Corn tortillas don’t fall apart after the first bite like most corn tortillas which is key for my son. Great option to have in our area.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Summary -
Yummy but had issues ordering from the gluten conscious menu and chips are in shared fryer.
Story -
When I asked the server about gluten they immediately brought over the manager. Manager was great! They brought me the “gluten conscious” menu, explained that the chips are fried separately but the oil from both fryers are combined (so not GF but listed on the menu). I ordered the baja shrimp taco and the brisket taco on corn tortillas, mentioning the gluten allergy/menu to the server.
When the food came out, the shrimp was breaded and fried (so not GF), so we sent back with the server to redo. Then we realized that my partner’s burrito had vegan meat instead of the beef he ordered (burritos are not GF). He mentioned to manager who happened to walk by. Manager went back to kitchen and didn’t come back out until our food was out and correct. Everything was really good, including the mexican rice and street corn sides.
We tried to pay but the manager comped our meal. Very nice!
There is a bar and specialty cocktails but we didn’t try any.
— Somewhat
— Separate gluten-free menu
— Some
— Excellent
I told the server I had celiac disease, explicitly asked her to indicate that I was GF on my ticket, and she did not. She also told me the chips are cooked in the same fryer as everything else, so I did not have any. Anyway, I ordered the airstream salad with the grilled chicken and have been sick all day :(
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Poor
Tasty tacos on corn tortillas, no GF info on menu and only 1 fryer.
— Not very
— No gluten-free information on the menu
— Some
— Excellent
The person behind the counter seemed a bit unsure in dealing with gluten free requests, but then she also couldn't tell me what white wine they had, so she must have been new. Be sure to look at the "gluten conscious" menu to know your options before you order. That said, the chips are made in a dedicated fryer, and the queso and GF tacos we picked were great.
— Somewhat
— Some
— Good