Review of Via 313 Pizza

We came here after being newly diagnosed with celiac disease because of the great reviews regarding safety of cross contamination below. We just wanted our child to feel normal after a life changing diagnosis. Well, we told our waiter immediately we had celiac disease and needed to avoid any cross contamination. He seemed to take it seriously. We ordered GF cheese sticks, GF cheese pizza and GF pepperoni pizza. He noted celiac on each entree. The waiter left and I got my kids set up for waiting on food. I brought placemat barriers for the table and gluten free playdough to keep them busy. Not even a minute later the waiter brings out FULL GLUTEN DOUGH COVERED IN FLOUR and places it in front of my toddler who has celiac disease for him to play with. My two celiac children, of course, grab the dough and I panic. He then touches his GF playdough and i move the plate out of the way, have to throw away the GF (million dollar) playdough and the barrier I had just set up. Both kids have a meltdown because they can't play with either dough now and I have to take them to the bathroom to wash hands hoping this hasn't completely ruined our attempt to eat out. The waiter comes back and I ask "is this GF dough" to which he said "oh no! it's not" and my husband gives him back the plate. I wanted to cry. Honestly, this is completely unacceptable. After washing the third kids hands, I speak to the manager to verify the seriousness of our need for GF and a different waiter was extremely accommodating. But I have trust issues with the restaurant after the dough ball experience and I'm now just waiting for my household to start dropping like flies. I will say - if you're only gluten intolerant and choose to live a GF lifestyle, the GF pizza is awesome. But if you or your kids have celiac, it may or may not be safe depending on the waiter.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for takeout
• Offers outdoor seating