Review of Zuma Boston

I should have learned my lesson after a bad experience at their Miami location. This place is a nightmare for anyone with an allergy, let alone celiac or a serious gluten allergy. The staff was incompetent from the moment we sat down. Despite having a gf menu they brought out my under cooked steak with a glutenous salad touching the steak. They told me the fried calamari was Gf but it wasn’t in separate fryer. The wait staff was clueless as to what gluten was. They never confirmed whether wasabi was Gf or not until I asked 3rd time.

The managers couldn’t care less when I pointed out the mistake and then they brought a new steak that was even more undercooked 20 min later. This was rare, not even close to the medium I asked for. At this point it had been 45 min since my first steak arrived and the rest of my party was also pissed.

Someone else at table of 8 had a steak that was so over cooked the waitress laughed when he cut into it. It was supposed to be medium and it was well done, almost butterfly. No one offered to bring some other food while we all waited for steaks to be remade.

Our cocktail glasses sat empty for 30 min before we pointed out this fact.

The management couldn’t have been any more apathetic about the whole experience and didn’t lift a finger to offer any other food or drink while we waited.

It’s a great scene with lots of people that don’t mind having a horrible food experience. Just never again for me.

Celiac friendly?

No