110 Grill

Put a gluten flatbread in a gf box and bag, which my son ate and became sick from that evening. I called to speak with the manager the next day about it, he said it was his initials on the box and asked how my son was and that he would look into everything and call me back. No call back! I had to call later that night same manager said the Area Director would call me shortly. I missed his call, called him back 10 min later and his phone was off, he called me back the next day, was apologetic and said they would go do training at the location again. He sounded defeated as I also told him we had eaten in the location a few weeks prior and servers were delivering marked allergy items with other food in their hands. Only managers should be doing this with nothing else in their hands. I emailed on the website and Dir if Ops called me quickly and informed that they and others are going back to train at that location this week. We won’t bring my son back anytime soon. Overall a disappointing experience and a restaurant that we thought we could trust. We know places are short staffed and this location is new, but the basics for what these restaurants are known for are not being followed. Trust lost in this house.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

We've been to other 110 Grill locations and have had great experiences. The Hanover location is new, but close to home, so we've tried it twice. The first time the service was very slow, which we chalked up to having only just opened. The second time was also slow, even though they'd been open long enough to work out the kinks. More importantly, they are supposed to bring orders prepared with allergies in mind specially marked and delivered by a manager. They did not do this, and we had to send back a burger because the server did not know if it was gluten free. The manager came over to apologize and said the burger would be comped, but it took them 45 minutes to return with a properly prepared burger. By then, everyone else had finished eating, so we just boxed up the burger and left. And to make matters EVEN worse, the burger caused a reaction when finally eaten at home, suggesting it had been contaminated.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

110 Grill is the best place for a family to dine with food allergies be they one or many! 110 Grill always takes care of me, and I have Celiac's Disease plus a list of odd food allergies. They're incredible and I hope other restaurants take notice, because they're doing it right!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free fryer

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Good vegetarian options
• Good with other allergies
• Offers outdoor seating

Awful! They failed to put the fish in my tacos. Tried to sub with guacamole. Cutting corners because they missed our online order. While their policies say they have strict allergen practices, I saw some sloppiness tonight. I will not eat here again.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

I have been to other locations and always very happy here - there are so many choices it’s hard to limit myself! They also typically have very trained staff and I feel comfortable (although I always recommend double checking everything in case!)

I ordered a GF Caesar Salad, Appetizer of BBQ Chicken Flatbread and Shrimp Apricot Risotto.

They have only been open two months so the restaurant is very clean. The service though was extremely slow, it took a literal hour for our salads to come out, and our flatbread was about 15 minutes after

The flatbread was delicious and more like a bbq chicken pizza - could have been eaten as a meal w my salad!

When the risotto finally came out I was almost full but I did eat some - it was delicious and I’m taking the rest home for leftovers

The manager brought out all of the gluten free items personally, confirmed he watched over them being made, and all were identified with an allergy toothpick.

(My non-gf husband had a turkey burger and sweet potato fries. )

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I don’t think there is another restaurant with multiple locations in the northeast that consistently shows extensive knowledge about food allergies and celiac disease. The Henrietta location did not disappoint. The server noted Celiac and all ordered off the GF menu. Delicious AND safe.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for peanut-free

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent