Chipotle may be fine for Celiacs, but I am skeptical of this location. Staff seemed confused when I mentioned Celiac, gluten allergy, and even being allergic to flour. Workers were impatient and more focused on moving the (one-person! They could have gone around!) line ahead. First staffer I interacted with did a glove change only when I asked, and then immediately rested her hand on a stack of flour tortillas while waiting for my order, then touched the inside of the bowl for me with the flour tortilla hand.
Just go across the street to Rasa - the food tastes better and your stress will be much lower.
— Not at all
— Not Much
— Average
Chipotle has definitely improved as a whole with accommodating to customers with allergies. Having gone to several franchises around the U.S., the Crystal City location is doing a great job following guidelines when dealing with an allergy. The two recent times I have been here the staff has clearly communicated that I had an allergy, changed their gloves, washed their hands and got ingredients from the back to avoid cross contamination. I would definitely recommend going here and checking Chipotle’s online allergy menu ahead of time if you are unsure what you are going to order.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
This location is horrible. Staff frequently doesn't speak enough english to understand what you are saying when trying to get GF ingredients. Their serving habits mean bins full of GF ingredients have lots of cross contamination. I like Chipotle but this location is not good.
No
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Yes
Yes
I went at a slow time and got an eye roll for asking to have gloves changed when I mentioned celiac. I didn't get sick but I won't return to this location. To be fair, the service at this location has been typically been pretty poor, even before I knew I had celiac and could order like a "regular" person.
No
I'm pretty sure I've gotten gluten'd every time I've eaten here. Watch out for lettuce and anything they grab with their hands.
No
So good! Chips and salsa are amazing. Chile replleno is phenomenal!
Always safe with the burrito bowls here. Cross contamination is possible but I’ve never experienced problems. Website lists allergen items.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Really accommodating of my coeliac disease, server washed their hands and changed their gloves before preparing the bowl, and I kept the same server. Appeared knowledgeable about needing to maintain GF.
— Somewhat
— Most/All
— Excellent
They have an allergy statement in the front of line telling you to alert them of an allergy. I mentioned I had a gluten allergy and could they do a glove change. They were very nice about it but clearly weren’t very knowledgeable about what to do so just be clear with them. I asked for them to get fresh lettuce, cheese and guac from the back. I also know to avoid the corn salsa and the chips. They stuffed my bowl and it was delicious. I’ll definitely go back.
— Somewhat
— Most/All
— Excellent
We eat here fairly frequently. We always ask the employees to wash their hands and change gloves. Most ingredients are GF, except the tortillas, so the kids get corn shell tacos and my husband and I get bowls. Avoid the cheese and lettuce if you are celiac or very sensitive - cheese and lettuce are the two ingredients where employees use their hands instead of a utensils. On occasion we’ve had to ask an employee to wash their hands twice, when they forgot and touched someone else order while in the midst of fulfilling ours.
— Very
— Some
— Excellent
My experiences at this Chipotle Mexican Grill have all been good. The customer service is decent, and the food is safe and tasty!
You really don't have to worry about gluten because virtually everything is gluten-free, excluding the flour tortillas. The food is what you'd expect: it isn't super high-quality meat, but it is seasoned and tasty (especially when you're in the mood for it)!
And as a plus, this Chipotle has a drive-thru, which is nice if you're someone who doesn't like to get out of their car to order. Although, I prefer going inside.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Average