Chipotle may be fine for Celiacs, but I am skeptical of this location. Staff seemed confused when I mentioned Celiac, gluten allergy, and even being allergic to flour. Workers were impatient and more focused on moving the (one-person! They could have gone around!) line ahead. First staffer I interacted with did a glove change only when I asked, and then immediately rested her hand on a stack of flour tortillas while waiting for my order, then touched the inside of the bowl for me with the flour tortilla hand.
Just go across the street to Rasa - the food tastes better and your stress will be much lower.
— Not at all
— Not Much
— Average
Chipotle has definitely improved as a whole with accommodating to customers with allergies. Having gone to several franchises around the U.S., the Crystal City location is doing a great job following guidelines when dealing with an allergy. The two recent times I have been here the staff has clearly communicated that I had an allergy, changed their gloves, washed their hands and got ingredients from the back to avoid cross contamination. I would definitely recommend going here and checking Chipotle’s online allergy menu ahead of time if you are unsure what you are going to order.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
This location is horrible. Staff frequently doesn't speak enough english to understand what you are saying when trying to get GF ingredients. Their serving habits mean bins full of GF ingredients have lots of cross contamination. I like Chipotle but this location is not good.
No
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Yes
Yes
I went at a slow time and got an eye roll for asking to have gloves changed when I mentioned celiac. I didn't get sick but I won't return to this location. To be fair, the service at this location has been typically been pretty poor, even before I knew I had celiac and could order like a "regular" person.
No
I'm pretty sure I've gotten gluten'd every time I've eaten here. Watch out for lettuce and anything they grab with their hands.
No
So good! Chips and salsa are amazing. Chile replleno is phenomenal!
I appreciate their variety of gluten free options. My daughter complains about the beans being spicy but she’s just a picky eater overall. She does enjoy the rice, queso, chicken, chips, etc. I like that I can get her a full kids meal here.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
A manger is celiac and makes an effort however there is a lot of cross contamination and any type of veggie will have gluten contamination because the quesadillas are cut on the same cutting boards all veggies are cut on with minimal sanitizing and no discretion of which one is veggies only
— Not very
— No gluten-free information on the menu
— Not Much/None
— Excellent
Yikes. I've seen some Chipotle's that are fairly safe but today was not it. The server knew what cross contamination was, and she changed gloves, washed her hands, wiped down the counter, but while she was wiping everything down crumbs were falling back into the bins, and I was watching them serve before hand and the ladles would brush right against the tortillas before going back into the containers. It was probably right after the rush too. Didn't even bother ordering because I knew I'd be sick.
— Not very
Not to bad. Have to explain a little w some staff members. Never had an issue
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
Not celiac level gluten free friendly, unable to get food from the back and don’t really understand cross contamination!
— Not at all
— No gluten-free information on the menu