As soon as you tell them you must have gluten free items and no cross-contamination, the person uses new gloves, and even gets chips from a separate area. I have eaten here 5 times with absolutely zero issues! They are all very nice and helpful!
No celiac menu. They had no idea what it was.
We've been eating here since just after they opened and have had nothing but wonderful experiences. As soon as we say "gluten free" whoever is helping us immediately changes gloves and completes the entire order. Now we usually don't have to ask since they recognize us. Add the delicious food and generous servings to the helpful service, and we've never been disappointed.
very good !! super prepared for gluten free clients . they all discreetly changed gloves and all knew how to prepare the food correctly! thank you for making gluten free eating out easy and not a big deal !!
The 1st time I ate here, after seeing thru this app they were "gluten trained", I was impressed. I told the girl I had a gluten allergy and she immediately changed her gloves and didn't touch anything else till she was done with my food. However, the 2nd and 3rd time, very different stories. The 2nd time I went there were no customers in front of me so when I told her I had a gluten allergy and she just kinda looked at me and said "uh-huh" without changing her gloves I thought ok well maybe she had just put them on and hadn't touched any flour tortillas yet, so I ordered the nachos after confirming with her there was no chance of cross contamination in the chips, she assured me, carelessly, there wasn't. Well my 3rd visit I let the woman know I had a gluten allergy, she just looked at me. Since I had just seen her touching the flour tortillas I asked her to please change her gloves. She did, but looked slightly annoyed about it. I was just about to order the nachos when I saw the other woman behind the counter flipping the flour tortillas and then use her hands, with the same gloves, to go over and scoop chips out into a container and put the rest from her hands back into the drawer. I then decided to stick with a corn tortilla fish taco. As I was standing there I saw as these employees repeatedly used their hands, not the tongs, to grab cheese, lettuce, etc. I was very disappointed! I had been so excited about a place that had "oceans of gluten free choices", the food may be naturally gluten free, but the cross contamination is certainly there!! I hope management/owners read these reviews and will properly train ALL of their employees and become a safe place for GF customers.
One of the workers was new and didn't understand what celiac was so the manager politely reminded her that it was a GF allergy and to wash hands/re glove before making my meal. The manager even grabbed a different bag of cheese to make my enchiladas. Over all I had a great experience and felt safe eating here.
Wanted to get enchiladas on corn tortillas, but they don't have corn tortillas at this location. only option was a taco bowl.
I eat here a lot, tell them first thing you are gluten free and they will immediately change their gloves. The dressings, meats, and everything else besides the wheat tortillas are gluten free. Deliciousness and the knowledgable staff make this a favorite.
One of the best GF places we have been. GF ingredients, their cross contamination knowledge was top notch. Changed gloves, put foil down on the grill, didn't use spatula that had already been used, and knowledge of ingredients. We might have to come back all 3 days we are visiting here.
They are very aware and have a good protocol that they carefully follow to prevent contamination. However there are wheat tortillas being prepared in the same kitchen area but several feet away. I'm a celiac and had no problem. Food is really good. Definitely 5*s!
The Costa Vida on Riverdale Rd is way better. If you tell them you are gluten free, they always re-glove and wash their hands, not at this location. They do have gluten free choices, but don't care about cross contamination or really understand what gluten free means. So if you are real sensitive, don't eat here. Go to the one on Riverdale, they understand the difference.
My husband and I went to dinner on May 6 I asked the server about their gluten-free menu is knowledgeable on everything that they had and he was very careful about not cross contamination. The food was really good The food was really good and will be going to back again.
Very friendly staff! The assistant manager and head cook even came out to talk to us! The food was consistent with every Costa Vida I've been too. Large chunks of sweet pork in my salad and the honey habanero dressing is always amazing!! I know that no matter what I order it's gluten free and they all put on fresh gloves.
Line was long took 14 minutes to get up to register. Once greeted I informed employee I was celiac, she changed her gloves, but let me no corn tortillas were available only flour. I asked for chips with beans and cheese, she took a bowl and started to fill then transferred to next person who took my bowl, did not switch gloves and grabbed food with hands (cilantro and onion) with no tongs. I am extremely allergic to gluten and made it very clear up front. They remade my bowl but I knew better and should have just left rather than attempt to eat. Within ten minutes I had a horrible stomach ache after only had a few bites. I was so excited to try this place based on reviews. Very disappointing.
Had the sweet pork enchiladas with cilantro-lime rice and black beans. Delicious!! There are lots of choices, and almost everything is available GF. They are super-accommodating, and knowledgeable about cross-contamination. The woman assembling my order even changed her gloves without me asking and took some of my ingredients from a separate prep area.
I came in, ordered some enchiladas with corn tortillas and before I could even say something, the server asked if I waned them made gluten friendly and when I said yes he immediately changed his gloves. Lots of gluten free options and very knowledgeable servers
Everything is gluten free except for the flour tortillas and the desserts. The staff is very knowledgeable and they immediately change their gloves when I ask for corn tortillas. The food is great, and I really appreciate that they have a standard procedure for gluten free meals.
Eat here frequently. Almost always get nachos. May have had one slight reaction one time, but it may have been too much CocaCola. Be assertive and watch. Tell them first thing that you need GF. I did have to ask one of the servers to change gloves a second time because she dragged them over the tortillas as she was putting them on because she was short.
The employees were very accommodating! Each person changed gloves (and were already using tongs) as I went down the line. Everything is gluten free except the flour tortillas and most of the desserts. My family regularly visited this restaurant and since I'm a new diagnosed celiac I'm really excited that I can keep eating here so easily!!
NOT celiac friendly but maybe gluten-free fad friendly. It was nice that she offered to change her gloves but had no understanding of cross-contamination. After she change her gloves she picked up the flour tortillas she also wanted to use the same serving utensils that she just laid in somebody else's flour tortillas. That is just not gluten free! Even the smallest amount of gluten is too much for someone with celiacs. I asked her why even bother changing her gloves if you're going to turn around and touch flower products with either your hands or utensils. She had no answer. She was nice but under trained.
Gluten free Mexican options, including enchiladas, naked burritos, etc.
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