I see that they are gig trained but I got so glutened by them. I'm in agony. I had to ask them a lot of things to be sure that there was no cross contamination, but I guess it wasn't enough. Either their workers touch the ingredients to the tortillas (which I saw one do after I was wrung up), they share common cutting services, or they don't really know what makes a food glyren free. I'm extremely upset and should've been tipped off when they aid, "so thst means you. Any h do dairy..." Gig trained-yeah right! They don't follow it if they are. Do not eat here if you have celiac disease. They are set up like chipotle and I never get duck from there, so they obviously have a lot to learn!
Employee changes gloves when I mentioned GF. It was pretty good.
My husband and I eat here often. I don't get the corn tortillas, so I'm not worried about their contamination issues. I get a salad and it's awesome. The staff is very helpful and they'll change their gloves for you if you ask them to.
They take very good care of me and always willing to change their gloves make sure that it's completely gluten free
They ahead change their gloves and wash their hands and are careful to tell others down the line. I've never been sick.here! Love it
Fortunately I'm not sensitive to cross contamination. I love costa Vida and I love their efforts to be GF. I can eat there with no problems unless I get beans which I can't tolerate. Love the food and love that its GF! Staff always change gloves and wash their hands.
Although the food here tastes excellent, I have doubts about the claim of gluten free. They claim GIG training, but no one I saw behind the counter seemed to know what that means. Corn tortillas are made on the same griddle as flour, without cleaning the surface first. Watched the cook go from cooking flour to corn tortillas on the same griddle without wiping down the surface, changing gloves, or cooking utensils. She then used a spatula that was kept in a pile of wheat flour and coated with the stuff to turn the corn tortillas. When I got my "gluten free" meal, that I had specifically asked for off the "gluten free" menu, it had a wheat flour tortilla on the bottom of it. I understand the limits of the "gluten free" claim in any restaurant. There is a high risk of cross-contamination anywhere you go. But to say you're GIG trained, and then have this degree of ignorance, is a stretch of the imagination.
I love eating at costa vida. They always do their best to provide gluten free meals.
We were very excited about Costa Vida especially after we went the first time. They changed their gloves. They had one specific person touch our food the whole time. It was great until we went for our third time and we noticed that they put the gluten free corn tortillas on the same cooker as where they cooked the flour tortillas. Cross-contamination central. Unfortunate too because they made such an effort to become gluten free.
I do not know what is wrong with this particular Costa Vida...but I have been cross contaminated 2 times now. Beware of the workers at this establishment, they do not speak English and they do not care that you have Celiac Disease and can get very ill.
I had a yummy mango chicken salad. The server knew what was gluten & what wasn't. He was going to start my husband's lunch at the same time but when he found out he didn't need gluten free, he finished mine first so there would be no cross contamination. Also had a yummy flan for dessert!
Loved loved LOVED this place! Not only is the food amazing but the girl there was so accommodating to my gluten free needs! I didn't even have to ask her to change her gloves, as soon as I said "I heard you have gluten free food here" she told me "yes let me changed gloves and wash my hands" she was so sweet I love gonna be my number 1 go to place wen I come to Utah!
Very Impressed with the care taken to eliminate cross contamination... Change of gloves, seperation work station, etc. The food is fresh tasting and comparable to a Chipotle or Moe's in style. I ordered and greatly enjoyed the tacos. The corn tortillas were unusually good (let's be honest, soft corn tortillas are normally dismal). My kids (also celiacs) ordered tacos as well. We shared queso which was on the thin side but tasty. I would eat here again in a heartbeat.
This location is very well educated on GF practices. They were very careful not to cross contaminate on both cooking surfaces and utensils. All of their options are great! It was refreshing to walk into a restaurant and not have them give you a blank look when you ask about gf practices.
We unfortunately did not receive the glove changing and my daughter's "GF" soup came with a flour tortilla which I only intercepted after she had taken a few bites. Terrible service, to say the very least. So, if you like hipsters that ignore you when you remind them three times that it needs to be GF, this is the place for you. Really too bad because food is pretty good.
I placed a phone order and the woman on the line was very patient though a little hard to understand. We ordered burritos and asked for corn tortillas. The portions were good and the food tasted real and fresh though it was bland and pretty bare bones. I would have liked more options and more authentic flavors but overall it was good and no one got sick so I'd eat there again.
They are so amazing and knowledgeable! They have a cook who tries so dang hard to make the perfect GF burrito. I've never appreciated a restaurant as much as I appreciate them and their hard work. I got contaminated once and it was with a new employee. They are so awesome! They occasionally run out of corn tortillas due to being near the Maverick Center and the Hale Center Theater, but that's understandable.
We've been eating here since just after they opened and have had nothing but wonderful experiences. As soon as we say "gluten free" whoever is helping us immediately changes gloves and completes the entire order. Now we usually don't have to ask since they recognize us. Add the delicious food and generous servings to the helpful service, and we've never been disappointed.
I have been to this location a few times and am always impressed at how knowledgeable the staff is about GF and cross contamination. There was one time we went in and a newer worker forgot and tried to put lettuce on my salad with tongs that she used to flip the tortillas. She was quickly stopped by the manager. I was impressed that I didn't have to speak and say something and that the situation was handled. I have never gotten sick from this location.
I was impressed at how great they are at instantly washing hands and putting on new gloves when I mentioned gluten free. I also loved all the gluten free options. The problem comes with the high amount of cross-contamination going on throughout the day while making non-gluten free items. With gloved hands they grab a flour tortilla placing it in the foil container. They serve up the selection of beans and meat with utensils which touch the tortilla as they spread the beans and meat around. The utensils are then placed back into the beans and meat containers contaminating them. Then, their gloved hands, which previously were used to get a flour tortilla, serve up the remaining selection of toppings. This is all in the same beans, meat, and toppings used for gluten free customers. It's difficult to keep things gluten free with such a high amount of cross-contamination going on all day. I have tried several times to eat there with my family and have gotten sick the majority of times we have eaten there. Not a good experience for me. Should have a separate area or containers to serve gluten free customers from in order to have their food truly gluten free.
I had a hard time communicating with the staff who was putting together the food, it was tough to find out which ingredients weren't gluten free.
They have a cross continuation issue as they use the same press for the tortillas and on the line they switch the serving spoons but the fact beans, and meats etc still have issues since the other spoon had touch the flour tortillas the and been put back in the food. Everyone I tried eating here I got sick and now I pass on going there. Their corporate office is more interested in justifying then learning why they are not gluten free for those celiac who are sensitive. Eat at your own risk.
11:00 am – 10:00 pm
11:00 am – 10:00 pm
11:00 am – 10:00 pm
11:00 am – 10:00 pm
11:00 am – 11:00 pm
11:00 am – 11:00 pm