Five Guys

7 ratings
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Burgers, Fries

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
3 ratings

As rated by the community

3349 Monroe Ave.
Pittsford, NY 14618

Most Recent Reviews


Symptomatic Celiac

Overall Rating

Review


They don’t sell other fried foods, the fries are safe/gluten free and they understand allergies verse preferences. I am a celiac and have never gotten sick at the two local five guys locations near my house.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Overall Rating

Review


Every time I have eaten at Five Guys I have always had problems. Stinks too cause it looks good but for some reason I get too much cross containmination

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Updated 3 years ago read full review

Overall Rating

Review


The staff is clueless when it's busy! Screwed up my order and cross contaminated it, watched them do it and waited until they were ready to serve me to call them out on it and the lady tried to just take it off the bun and give me it on a bed of lettuce...never again

Updated 6 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Burgers
  • Fries

Categories

  • Fast Food
  • Kid Friendly
  • Lunch
  • Takeout

Photos


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More Reviews


Overall Rating

Review


Great food and some really nice people! When I asked for the lettuce bun the girl asked if it was for an allergy. Then she hollered it back to the kitchen folks. They were very careful the whole time.

Updated 7 years ago read full review

Asymptomatic Celiac

Overall Rating

Review


Simple but they really do understand it. Can't get enough of it! No Buns but lettuce wraps make up for it.

Celiac friendly?

Yes

Updated 8 years ago read full review

Overall Rating

Review


A very nice staff, changed gloves upon request

Updated 10 years ago read full review

Overall Rating

Updated 11 years ago read full review

Reviews of this Chain

Overall Rating

Review


The cashier was very kind, and pointed out how the fries were in their own dedicated fryers and far away from the grill where they toast bread. They also had containers where you can make a bowl. I put beef, mushrooms and green peppers with ketchup in mine and fries. Taste was good, and measures were pretty good. Could there be CC? Possibly, but pretty good for a chain in the south.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Symptomatic Celiac

Overall Rating

Review


You can get any burger in a bowl or in a lettuce wrap. There fries are naturally gluten free and the only thing fried in the fryer.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Are there last night. Took my allergy seriously. The cashier (who I think was also the manager) made sure the cooks knew to change gloves. He even moved my foil bowl to the fry table until the patty was ready. He knew what celiac disease was and how to keep me safe. Very impressed! Eat here with ease.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Symptomatic Celiac

Overall Rating

Review


They were extra careful when k mentioned celiac. Gloves changed, new area to make my lettuce wrap burger and it came flagged. Only fries go in fryer

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

Other


Other Characteristics
  • Good for dairy-free
Celiac

Overall Rating

Review


As of 5/9/24…. Currently under construction but usually these are great places to go (get a lettuce wrap or bowl and tell them you have an “allergy” and they will be careful and change gloves). They only fry fries so they are safe. Hope they are back soon!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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