Went here after months of thinking about it. Only got the fries after making sure the fryers are dedicated fries only. There’s one person that does fries while the others make burgers so I felt pretty confident that they weren’t gonna get contaminated. I ate them with no reaction and would definitely eat the fries again. I wouldn’t feel confident eating a lettuce wrapped burger after watching them prep regular burgers, but the fries I definitely would eat again.
— Somewhat
— No gluten-free information on the menu
— Not Much/None
— Excellent
They did a wonderful job and the fries were delicious!!
Yes
We were traveling and needed a stop in the Macon area. With few options listed on FMGF, we decided to go to Five Guys despite the lack of reviews. Our experience today was typical for the chain: excellent. The girl who took our order was great. I said we are all gluten free and she responded by knowing we needed bunless burgers and took the added step of telling the kitchen staff about the special instructions in person as well as typing it on the order. Service was very quick and friendly, too! This location is larger and busier than most and still delivered all of what we've come to expect and love about Five Guys!
Yes
Order taker asks about allergy and informs cook staff. I like that I can see them following the protocols (change gloves, clean grill, etc). Dedicated french-fry fryer. Good food.
— Excellent
Refused to even serve me they said they can’t prevent any cross contamination even though the only gluten containing item in this location is the buns. Wouldn’t change gloves or utensils or anything just told me no.
— Not at all
— Not Much/None
— Poor
April 26, 2014. These guys handle the 'Allergy burger' very well. Ask for it by that name, they'll know how to treat your food prep. They have a dedicated frier and make a mean lettuce wrapped burger. I always order extra lettuce and they don't fall apart. I never have an issue with cross-contamination at this chain.
— Very
— Most/All
— Excellent
They were so careful when preparing my burger and french fries. They do not have gluten free buns. The fries are safe to eat. I order a burger without a bun and bring in my own bun.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Ordered burger with no bun. Guy was helpful in answering questions. They hard a list of ingredients for different sauces. And marked it was for allergy on the order.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent