I have celiac disease and was excited to see the good reviews. However, while waiting in line, I did not think this was a safe place to eat. Although everyone was wearing gloves, it was the same pair for every order. Including grabbing regular bread, and then reaching for all the toppings. I saw someone put a slice of cheese back. Even if they wiped the counters, it’s directly where the cut and prepare the subs so there a huge chance of cross contamination.
No
Sandwich prep area was a cross contamination disaster. Watched an employee remove ingredients from a sub and place them back in bin. 0 stars
No
Staff was very nice and careful changing gloves, knife, wiping down slicer and placing paper on counter Big effort much appreciated
No lettuce wraps at this location, but they do have gluten free white bread (sub roll) available, $1.50 extra for regular size sub, $3.75 extra for giant sub. I got the philly and it was pretty tasty!
$2.50 extra for gluten-free bread. Sandwiches are good. They were pretty good with precautions. Still, if I were super sensitive, I’d be worried about the amount of wheat flour crumbs floating around.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Service took a while. I ordered ahead of time even. I waited around 15 minutes once I arrived and was told it would take longer because of my allergy. Overall bread was hard and fell apart while eating it.
— Not very
— No gluten-free information on the menu
— Not Much/None
— Below Average
I stopped by on a Sunday afternoon to get a gf sub. They asked allergy or preference, wiped down the counter, put down paper, used a clean knife, changed gloves, and were cool about grabbing toppings from the back. They even moved the sandwich to fresh paper at the end of the line instead of wrapping in the paper that had sat on crumbs. Altogether I was impressed! At most locations I have to correct things as I go down the line, but the two staff who interacted with me here seemed very well trained on gf protocols.
— Somewhat
— Some
— Good
They ask if you have an allergy or preference when it comes to the gluten free bread. After stating I have an allergy they cleaned the slicer, the counter, and all of the staff switched gloves. A new employee had accidentally used the mayo knife so they gave me new bread and then they use the squeeze bottle of mayo to prevent cross contamination. Everyone was very friendly, understanding, and aware of how to handle my allergy.
— Very
— Gluten-free items are marked on the main menu
— Some
— Average
Amazing processes and protocols for safe handling of gluten free sandwiches to avoid cross contact. They explained their protocol to me without me prompting or asking any leading questions, showing me that know how to prevent cross contact.
— Very
— Most/All
— Excellent