Staff is very accommodating and I’ve never been sick from cross contamination
Yes
The first time I ate here, I got sick. Normally, I would never return but over the next two months my husband went there again and again. They were so diligent, my sandwich was made on a separate tray, in a separate area, how did it get contaminated??? I eventually realised the problem. THEY CLEANED THE MEAT SLICER, though no gluten items are ever cut on it. But they cleaned it with the cloth they use to wipe up the breadcrumbs. Argh, the anti-contamination measures don't work if they contaminate the equipment that wasn't previously contaminated immediately before slicing the meat. The second time, I asked them not to wipe the meat slicer (then my husband made them nervous by yelling at them about it) and although they lifted a gluten sandwich over mine several times as I dilligently watched for falling crumbs. A gluten free pretender had had ordered in the group before me and they were trying to complete the gluten portion of that order causing the young person behind the counter to disregard their protocols. I didn't get sick the second time but i also haven't been back. The sandwich is really good and if it weren't for drama loving gluten-free pretenders I think they'd be educated by the celiac community quickly. I may try again but this is definitely a place where you need to watch them closely and remind them that the sandwich is to be made in a separate area (which they have) and please don't gluten the meat slicer! I wouldn't say they know what they're doing here but they CAN produce a gluten-free sandwich.
So happy to be able to have a sub again!
$2.50 extra for gluten-free bread. Sandwiches are good. They were pretty good with precautions. Still, if I were super sensitive, I’d be worried about the amount of wheat flour crumbs floating around.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Service took a while. I ordered ahead of time even. I waited around 15 minutes once I arrived and was told it would take longer because of my allergy. Overall bread was hard and fell apart while eating it.
— Not very
— No gluten-free information on the menu
— Not Much/None
— Below Average
I stopped by on a Sunday afternoon to get a gf sub. They asked allergy or preference, wiped down the counter, put down paper, used a clean knife, changed gloves, and were cool about grabbing toppings from the back. They even moved the sandwich to fresh paper at the end of the line instead of wrapping in the paper that had sat on crumbs. Altogether I was impressed! At most locations I have to correct things as I go down the line, but the two staff who interacted with me here seemed very well trained on gf protocols.
— Somewhat
— Some
— Good
They ask if you have an allergy or preference when it comes to the gluten free bread. After stating I have an allergy they cleaned the slicer, the counter, and all of the staff switched gloves. A new employee had accidentally used the mayo knife so they gave me new bread and then they use the squeeze bottle of mayo to prevent cross contamination. Everyone was very friendly, understanding, and aware of how to handle my allergy.
— Very
— Gluten-free items are marked on the main menu
— Some
— Average
Amazing processes and protocols for safe handling of gluten free sandwiches to avoid cross contact. They explained their protocol to me without me prompting or asking any leading questions, showing me that know how to prevent cross contact.
— Very
— Most/All
— Excellent