Jersey Mike's Subs

I Ordered a GF giant and a GF regular. Before ordering I made sure to tell them we have celiac and cross contamination needs to be taken very serious, making sure they could accommodate us. The guy helping me assured me he changed his gloves after I asked, but then cut the GF breads with a contaminated knife. Luckily my 11 year old caught it and the guy asked if we wanted new rolls. Of course we did, he was very nice about it. He then asked another employee to grab cheese from the back. She came back carrying it loose in her gloved hands. I had to ask if her gloves had touched gluten. She told me they were new ( which idk if that's true or not bc I wasn't watching her) after placing my new rolls that were put onto the same paper wrap (🙄) as the rolls that were cut with the dirty knife. They carried them to the gluten free station. The girls who's name started with an L kindly changed her gloves. I asked if I could get oregano on 1 hoogie and on the side for another. The girl who was doing that used the oregano from the GLUTEN station. When I questioned her she was visibly irritated and said it doesn't matter bc it's just the stuff inside the shaker. But I then had to say yes I understand but once she put it down the other employee immediately grabbed the top ( the part with the holes) with gluten contaminated gloves to prepare whatever she was making. So that shaker is obviously contaminated with gluten AND at the gluten station, why not just use the one from the gluten free station. She was annoyed and threw away the first one she made and made another, with barely any oregano inside. They also forgot to put oregano on my hoogie, and I asked for 2 sides of oil/vinegar for both hoogies but they only gave me 1. On top of that It was a $5 up charge of gluten free rolls. Needless to say once we got home, we felt uneasy about the whole thing and gave the hoogies to a non gluten free family member to avoid getting contaminated and sick.

Ps. I apologized for being an inconvenience to them about 10 Times

Employees need to be better trained in cross contamination and protocol of allergy and food safety.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Told the workers i had celiac and they ensured their gloves were changed and any ingredients besides the meat and cheese was taken from a separate station to avoid contamination. They were super helpful and kind to me.

Celiac friendly?

Yes

Celiac friendly?

Yes

I got a chicken cheesesteak and my dad got a beef one. They were both very good. The staff were excellent and followed all the procedures.

Celiac friendly?

Yes

I was so excited to try a sub because it’s been so long since I had one. So when I found out about jersey mikes I was excited. When I told them I was celiac/gluten allergy they started to make my sandwich. She wiped down the counter with a rag and hand to clean breadcrumbs but then used the same rag to clean the slicer that was going to be used to slice the meat that was going on my sandwich. She went to change her gloves but didn’t wash her hands. When I told her I was highly allergic, she said well I can slice meat in the back because it pretty much only slices onions, you aren’t allergic to onions are you? I immediately stopped her from making my sandwich and left.

Celiac friendly?

No

They offer all of their cold and hot subs on a gluten free roll!

$2.50 extra for gluten-free bread. Sandwiches are good. They were pretty good with precautions. Still, if I were super sensitive, I’d be worried about the amount of wheat flour crumbs floating around.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Service took a while. I ordered ahead of time even. I waited around 15 minutes once I arrived and was told it would take longer because of my allergy. Overall bread was hard and fell apart while eating it.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

I stopped by on a Sunday afternoon to get a gf sub. They asked allergy or preference, wiped down the counter, put down paper, used a clean knife, changed gloves, and were cool about grabbing toppings from the back. They even moved the sandwich to fresh paper at the end of the line instead of wrapping in the paper that had sat on crumbs. Altogether I was impressed! At most locations I have to correct things as I go down the line, but the two staff who interacted with me here seemed very well trained on gf protocols.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

They ask if you have an allergy or preference when it comes to the gluten free bread. After stating I have an allergy they cleaned the slicer, the counter, and all of the staff switched gloves. A new employee had accidentally used the mayo knife so they gave me new bread and then they use the squeeze bottle of mayo to prevent cross contamination. Everyone was very friendly, understanding, and aware of how to handle my allergy.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Amazing processes and protocols for safe handling of gluten free sandwiches to avoid cross contact. They explained their protocol to me without me prompting or asking any leading questions, showing me that know how to prevent cross contact.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent