Good roast beef sandwich. Service was great.
I had heard that Kelly's had a gluten free bun so I decided to check it out. Upon ordering gluten free, they ask if it is an allergy. Ordered a gluten free roast beef sandwich with fries. Great experience. Great food. Felt good after. Will definitely return.
Staff manager was rude about the allergy. Person at the desk told me they had no gluten free meat but had gluten free rolls. ( made no sense). When I questioned that she did check with her manager and was helpful and pleasant enough. Would be nervous going here of super sensitive.
very knowledgeable about allergy. ate their twice and didn't get sick. had the roast beef both times. they say they can make any sandwich with the gf roll. manager also came to talk to me. the rolls are also soy free which alot of people suffer from soy allergies. kocations were saugus ma and Medford ma.
I have never had a problem here. If staff are unsure, they call over a manager. The gluten free rolls are really good (I like them way better than Udi's). I've even had the lobster roll on them. Not quite the same as a hot dog roll, but delicious just the same. Staff/managers have always been great about checking ingredient list when I want to try something new. They have a dedicated fryer for fries.
I have both a gluten and dairy allergy. Looking at the menu, I thought we'd have to go someplace else, but when I went up to ask a few questions, our server was very helpful, double checked everything and even made some suggestions. I ended ordering a garden salad with a side of lobster on tip (one of the suggestions of my wonderful server). She also made sure to alert a manager and have everyone in the kitchen change their gloves. We were at the Natick/Jordan's location during the week at about 11:30, so it wasn't very crowded. You might not received the same level of service when there is a huge line.
It was ok. Since it was my first visit, I was unsure what I could order. Manager on duty last night was not very helpful. It was not crowded, but she acted as if I was taking up valuable time and did not seem to understand why I had questions. Was not feeling the exceptional service reported here. Roast beef on gluten free roll was ok but did not order anything else because she was so vague. Will only come back if a menu is available so that I do not have to ask questions and take up valuable staff time.
Disappointing.. Staff does not understand gluten free or cross contamination. I ordered a lobster roll without the roll. I asked for some lettuce and tomatoe. I was given 1 small piece of lettuce and 2 small slices of tomatoe. I left very hungry after spending almost $20.
GF buns for sandwiches! The staff asked repeatedly to make sure they understood my allergy, and manager talked to me as well. Bun was delicious on my roast beef sandwich. Not sure about other GF items. I am not celiac, just gluten sensitive, so not sure how "safe" it is with cross contamination. I was happy.