Lupe Tortilla

Been here a few times (some at this location and some at others) and gotten very confusing feedback about safety. I’ve eaten at other locations where they’ve taken it very seriously, staff has been knowledgable and I’ve never felt bad afterwards. However, at my most recent visit the server spoke with the manager who informed me no food could be made safely and that they could not help. Not sure if that’s from wanting to limit liability, her being uninformed, or thinking I was lying about celiac disease. I felt uncomfortable eating there and left because I did not think the food would be made safely.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

Although this location does not have gluten free, baked chips like the Bay Area location does; I was able to order gluten free cheese enchiladas and go home without having issues, and it was delicious! My food did appear to have been cooked first and so was cold while the rest of my table had hot foot; so perhaps next time I’ll tell them to bring mine out as soon as it’s ready if it’s a special prep thing that calls for my food coming out separately!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Chips NOT gluten free. No chip options, so bring your own chips. Beans that they serve at the table not GF. Only items listed with gluten were burritos, so you MUST ask for prep if you are celiac.

Staff was great. Most of menu can be made gf. Best corn tortillas ever

Celiac friendly?

Yes

They do a great job making sure everything is gluten free

The food is really good and there are several GF options. Even enchiladas!

Manager was most helpful with gluten & dairy free needs. Walked my order thru to guarantee my health!

A Mexican restaurant that understands about Celiac disease. Their menu is marked with the items that gluten cannot be removed. All other items do not contain gluten. They are very aware and it’s a safe place to go and not worry about getting ill!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I was excited reading another review that said Lupe's chips were cooked in a dedicated fryer and almost dove into the basket on our table. Thankfully I waited and the waitress confirmed NOT a dedicated fryer at this location. She did offer baked tortillas that would take 15-20 minutes.

I spoke with the manager before we were seated. The manager confirmed that most menu items don't contain any gluten ingredients. The wheat symbol notates the few menu items with gluten containing ingredients. HOWEVER, (a) their friers are shared, so all fried menu items, including the chips, are cross contaminated and therefore not safe for those with Celiac Disease, and (b) the corn tortillas are made in the same pans as the flour tortillas, so all menu items that include tortillas, e.g. fajitas, tacos, etc., are cross contaminated and therefore not safe for those with Celiac Disease. There is one exception for the tortilla rule the manager mentioned: the tortillas used for the enchiladas are premade corn tortillas from a bag, so the corn tortillas in the enchiladas should not be cross contaminated. The manager continued to advocate for me in the back of the house when they were prepping my food to avoid cross contamination.

Also, I just wasn't impressed with the taste of their food.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

I am writing in the restaurant because I’m so frustrated. I have eaten here MANY times and been reassured by many employees that it was safe to eat fried foods. These include the ones marked on the menu as gluten free. There is no guarantee that these items are safe. The frier is “usually” chips but also could include an occasional item with gluten. I’ve not gotten sick before but as we know with celiac the reaction isn’t always immediate. Downright dangerous.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

They had a dedicated fryer for chips. Waitress wasn’t sure but then went back and confirmed from the kitchen that did. Food was good. Didn’t get sick.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent