I've had an issue almost every time I've gone here with items with gluten coming out instead of what I ordered. And the staff is clueless. I've also gotten sick. You have to have the right server or you might as well eat before or after elsewhere.
I went to Marcus Majestic last evening. I do not have Celiac, but my daughter does. I am doing the Gluten Free diet with her. I ordered Gluten Free Pizza, 10 min later I was told they were out of Gluten Free Pizza crust. I asked for a menu, 10 mins later I was told they were unable to locate a menu, but they had Gluten Free buns and could make me any sandwich or salad. I ordered a Caesar Salad with Grilled Chicken and verified that it was Gluten Free and did not have croutons. I received my salad. The theater is dark and I began eating. I bit into a crouton. I started removing the croutons via the small light on the table. Then I bit into a small, hard, pea sized piece of plastic. I could not tell what it was. Our server checked on us and I told him my salad had croutons and I bit into a piece of plastic. He apologized and offered me another salad. I told him I did not want another salad or to be charged for the first salad. He checked with his manager and stated there would not be a charge for the salad, and we could have a complimentary dessert. They do not have any Gluten Free desserts, but I picked one and gave it to my husband. My daughter was recently diagnosed with severe Celiac Disease. The smallest amount of Gluten will give her severe abdominal pain. The croutons in the salad would have been a serious problem. I will not let her eat here.
They have a pretty large offering for gluten free. Including pizzas, sandwiches, pasta with gluten free penne, and appetizers. I was personally wanting to try the chicken lettuce wraps but they couldn't make them without mushrooms so I ended up having the pizza and did not feel sick afterwards. The pizza crust was amazing if you like flat crispy style pizzas. One of the best I have tried so far.
I am still very new to eating gluten free. I was diagnosed NCGI about 1 month ago after 2 months of severe, disabling illness. I have eaten successfully twice now at the "big screen bistro" part of this theater. They have a separate gluten free menu. This menu is based on gluten free alterations to their regular menu items, but it does explicitly list all alterations that must be made in order to make a regular menu item gluten free. The first time I went there, I was told that they have a separate area of the kitchen which is used to make foods for those who say they have special diet/allergy needs. I was told that they toast their gluten free buns in a shared toaster, and they have shared frier oil, so no fried foods and sandwiches at your own risk. Also, they have no gluten free dessert offerings. Overall, I can't recommend them to Celiac's, although I can't recommend against them either. I don't believe I have suffered from any cross contamination, and they seem to take providing gluten free food seriously, but I don't know that they are set up to make sure there is absolutely no risk of cross. This applies only to food prepared through the big screen bistro. I will not be trying the regular theater food now that I have to be gluten free, and I have not vetted the places attached to the main theater entrance.