Gluten free menu is very limited but looks safe, the pasta was good. I like that they have a separate dedicated gluten free menu except when you order the waiter still asks "soup or salad" and the soups aren't listed in the gluten free menu and you have to remember to ask for no croutons on the salad. Attention to detail from the waiter would be nice but if you follow the menu you will be fine.
My husband and I live in Bend OR and recently visited the local Olive Garden in order to complete a gluten-free review on the facility. My husband, Dr. Jason Kremer, specializes in Celiac Disease and other gastrointestinal/autoimmune disorders and I (a celiac) specialize in providing nutritional guidance for those on a gluten-free diet. Here is our review of Olive Garden, (found on our website: http://www.bendwellnessdoctor.com/index.php?p=284199) Olive Garden - Bend OR Gluten-free menu- Was a gluten-free menu available? Yes. Service -The first time we visited this restaurant our server was very friendly and seemed quite knowledgeable. He seemed happy to cater to our gluten-free, dairy-free needs. With our second visit to Olive Garden (a couple of months later) we had a new server. Again, this server was friendly and happy to cater to our gluten-free/dairy-free needs. Knowledge - The first server seemed to have a great deal of knowledge about food sensitivities and was able to tell us about the processes that the restaurant has in place to keep the food safe. We did have questions about marinades and salad dressing and when he wasn’t positive about the ingredients he checked with the cooks. The second server that we had actually asked us what Celiac Disease was (we were, of course, happy to educate him). He also suggested a sauce to me to go with the gluten-free pasta dish that I had ordered, and then came back a few minutes later to let me know that the sauce he had recommended wasn’t actually gluten-free. When I asked what steps the chefs/cooks take to ensure that gluten doesn’t end up in our meals, the server was quite vague and assured us that they are very careful to make sure that our meals don’t contain gluten, however he wasn’t able to tell us how the chefs/cooks would be keeping our meals gluten-free. Safety of food - With our initial visit, we felt comfortable eating here and the food did appear to be gluten-free. We spoke with the manger after enjoying our meal and she further discussed the ways in which the restaurant works to ensure the safety of the food. On the second visit, I felt a little less comfortable about the safety of the food but was glad that the server double checked the ingredients of the sauce that he recommended to me prior to serving it. I do wonder how many other gluten-free customers he has offered that sauce to in the past as I believe only checked on it after we told him just how serious a gluten sensitivity/celiac disease actually is. Taste and cost/serving size - We were very happy with both the price and the amount of food that we were given. My wife even had to ask for a “to go” box which never happens with her! The second visit was a different story. My wife ordered a chicken breast with a side of veggies and received a very meager portion of each (see picture above). In addition, my serving of pasta and chicken was also quite small, and while we did get our money’s worth with the amount of salad that we both ate, we were both ready to eat again by the time we got home a little while later. Overall experience - The overall experience was definitely better with our first visit than with our second. The service was good with each visit and it does appear that the restaurant has a system in place to ensure meals are gluten-free. However, I wasn’t impressed by the education/knowledge that our second server seemed to have when it comes to gluten and I feel a more thorough staff training/education program would be beneficial. In addition, the number of choices on the g-free menu was quite limited; it would be great to have a few more options available. It was really great to see a gluten-free menu, however it didn’t offer any appetizers or soups or even display prices for that matter. Based on the inconsistency of server education, lack of gluten-free menu prices, and the fact that gluten-free pasta is made-to-order, just like the regular pasta, I still see a large concern for error in meal preparation. I give Olive Garden 3 out of 5 stars.
Visited Bend location and was told that the Gluten Free menu could be cross-contaminated. When I received my dish, they had gluten-based pasta mixed into my GF dish. When I mentioned it to server, he shrugged his shoulders and said we shouldn't eat there in the future if that's an issue.
We've dined here several times with no issues whatsoever. GF menu is pretty limited, but it's good & safe.
I've tried the gluten free pasta with marinara and it was awesome! I was super excited to have great Italian food again... I highly recommend! Ask for the gluten free menu. There are actually quite a few choices!
Terrible gluten free menu. Barely any choices, and the ones you get are lacking in flavor. The staff is never knowledgeable about their gluten free menu. I have tried it a few times because my family loves the restaurant and they can eat gluten. I hate going there!
They do have a gluten free pasta, but it's only one type and you can only get the red pasta sauce to guarantee GF. The waiter told us that the meats could have cross contamination as they don't have a designated area for that. It doesn't really taste great and there are plenty of other options in the area.
I ordered the gluten-free rotini and added shrimp. It looked and tasted like some of the shrimp wasn't fully cooked. The pasta and sauce tasted like something I could make at home with a box of Barilla and Ragu. Unfortunately my server was inattentive too. I've had better experiences there in the past. I also think they used to have a larger gluten-free menu. I ended up feeling really off the next day, but I'm not 100% sure it was from this meal.
Only had 3 options, steak, salmon and GF pasta with tomato meat sauce. Our server was not careful nor did she pay attention to the fact we asked specifically for there not to be any crotons on the salad and she showed up with the crotons on the salad. Instead of offering to bring another salad I had to ask for her to bring another salad. The servers do not seem to be trained at all for GF allergies/sensitivities.
The food is typical of Olive Garden. The gluten free menu is available on its Ziosk via an allergen menu. There aren't a ton of choices; however, what's available is decent. I ordered gluten free rotini with traditional marinara. That came with Olive Garden's unlimited salad, which I ordered without croutons. I'm also happy to report that it's delicious salad dressing is also GF. No complaints here about my meal in terms of food. What didn't impress me was my server. I was seated quickly and then greeted and my drink order taken by one server who said the server who was supposed to be taking care of my table was "a little busy." That was fine until "a little busy" turned into a 35-minute wait for food, no drink refills for my party, and a general impression of aloofness. My server did apologize when I called him out on forgetting refills he said he would get, but still...not impressed.
The gluten free menu is two items, a house salad without croutons and a gluten free paste with the choice of a meat sauce or marina sauce. No gluten free appetizers of desserts. They have tons of pasta sauces but they only allow these two choices. They do not prepare gluten free dishes in a separate area so cross contamination is a very high risk
I am celiac. I have eaten at this location quite often without any problem. Always get the salad and the pasta with meat sauce. They bring the salad dressing in the to-go packets to avoid cc which is nice. They seem to really understand when I question them about preparation etc. every visit I doublecheck that the pasta is cooked in its own water and has its own strainer. They never look at me funny when I ask.
I wish I could give this place 0 stars! Apparently if a manager doesn't come to acknowledge that you have a good allergy, they didn't take you seriously. If they didn't take you seriously they use the same water and strainer = gluten pasta getting mixed in. Don't even get me started on the lack of flavor!
It was made clear on the menu that they couldn't guarantee everything to be completely gluten-free. Our server was very good about asking what I could or couldn't eat after I ordered the gluten-free rotini. He asked if it was alright to put croutons on the salad and, when we were done, asked if it was alright to put my box with the rest of the food.
I ate here twice on my vacation and discovered regular pasta shells in my dish both times. I did not alert anyone the first time as mistakes do happen, but when it happened a second time I alerted the manager. She was appalled and assured me they would make changes in the kitchen, alert senior management, she covered my entire bill and gave me a gift card (in hopes I'd return). I do believe they were genuine in making changes, and hopefully in the future this location will be safe for allergies.
I just recently ate at this location. My gf rotini was contaminated with spaghetti. The waitress was apologetic and they made me a new meal. She said a manager would come talk to me, but no one did. I got sick from the cross contamination and will not eat there again.
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