They have a separate GF menu which was very promising. Staff was knowledgeable and friendly but our GF dish showed up with grilled shrimps on a piece of buttered wheat toast. The staff asked if we could eat the shrimps if they just removed the toast and we said we, sadly, can’t. They ended up remaking the whole plate for us which was nice of them but our Celiac son was disappointed and hungry watching everyone else eat. Kitchen miscommunications happen and just an example of restaurants not used to handling celiac safe GF requests. We’re not too upset about it but just be extra aware of what’s on your plate!
— Somewhat
— Separate gluten-free menu
— Some
— Average
The staff went above and beyond to try and accommodate my GF needs. They placed foil on the grill to grill my chicken and everything. The downfall though was I ordered the Allison Chicken off the GF menu but the head chef plated me up bland chicken with melted cheese. No sauce, no bacon, no mushrooms. Reasoning was they contained gluten yet all that was listed on the GF menu. I did not get sick and I am grateful that the staff did what they could to keep me safe. But use caution when ordering from the GF menu as it might be outdated.
No
Went there last night as their website goes on an on about how careful they are...and I am a celiac so I need them to be careful.
Ordered strictly from the GF menu. My GF salad had a crouton on it. I noticed, they didn't. They swapped it out once I pointed it out. Amazingly, I didn't get sick. But I'm definitely hesitant to go back.
great ribs, and very knowledgeable and friendly waitress
Great experience, huge selection of gluten free options, including a majority of the menu.
Yes
In years past, we came here often, but we have gotten sick the last three times running, and have now sworn off the restaurant. Staff didn't know what gluten was and made us feel picky/rude when we tried to explain that cross contamination would make us sick.
This has been one of my go to restaurants to not get sick. We went today and I spent an equal amount of time in the restaurant as in the bathroom, if you get my meaning. So disappointing. I informed them before leaving that I had been glutened. Didn't blame them, but explained again about cross contamination. They were polite. Just a bummer, but my fault, I'm the one that decided to trust them.
No
Yes
This is my favorite go-to steakhouse. They are very attentive to detail and are trained in serving folks who require g/f. Never gotten ill after eating there. Love it that I can have dessert there too. Thank you for caring, Outback. We love you!
AMAZING! My husband and I ordered out and I put on my order celiac just to give them a heads up since I did order a salad and a couple items that could come in contact with gluten. They went above and beyond! They not only made sure that nothing with gluten was on or near my food, they packed my items in one bag and marked it with an allergy note and then packed my husbands items separately and when they brought out our food they even double checked that everything was okay that was in the bag!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
ordered from the gluten-free menu (filet mignon & lobster, a house salad w/ no croutons and mashed potatoes). house salad came with crouton crumbs on it. when i asked a waiter if they could fix it for me and i pointed out the crumbs and how it looked like the croutons were put on and taken off, they tried telling me that the workers change their gloves every salad and that they "didn't do that", but they brought a new one anyway. the owner even came over and said the same thing. did not feel safe at all eating here. the lobster was really good but i was pretty upset with the salad experience.
— Not at all
— Separate gluten-free menu
— Some
— Good
I love Outback. It was one of the few places I could go and eat and not worry about being “Glutened”, then there was a change in management. They hired some new staff as well. I never had to test my food because I KNEW the food was safe. A couple of weeks ago we went in with the whole family and I ordered my go to, The Alice Springs Chicken, which is supposed to be gluten free, (period). I ordered a salad, (no chives tomatoes or croutons) with Honey Mustard and a Baked Potato (without chives). I ate almost a quarter of the chicken when my stomach started hurting really bad. I stopped eating it. I thought I was crazy. I took one more bite and confirmed it, what I already knew, it had gluten in it. I was in pain at this point. I didn’t say anything I asked for a To Go box and took it home so I could test it in my Nima. I never used to even take it in Outback because I had never had a problem in there before. By the time I got home I was in excruciating pain. I tested the chicken and it had gluten in it. I called them. i spoke to the Manager. I told them I didn’t want anything from them I just wanted them to know so they could fix whatever happened so it didn’t happen again because I loved eating there. I just wanted to be able to eat there and not get sick. They apologized, she said she had no idea what had happened. It should have been gluten free. She said the waitress noted I had a gluten allergy. That it was cooked properly. She said they even cook the Alice Springs Chicken on tin foil so it isn’t contaminated. (Apparently something didn’t go correctly…) She said another higher manager was going to call me the next day but no one ever did.
We went back a couple of weeks later. I ordered the same thing. I took my Nima with me this time. It tested without any Gluten in it. I was able to eat. I did not get sick. However, it was a different waitress and it was a different night of the week. I am not sure if that is the problem or not, but it seems like the ONLY similarity between the Glutened meals.
We went again On a Monday and two of my items came out wrong. The Alice Springs Chicken tested positive for Gluten. I took the onions off of my salad and ate it anyways. I didn’t send the potato back and I was brought a new one without onions. But, I am currently sitting here in horrible pain because something I ate had gluten in it. It wasn’t the chicken because I didn’t eat it. I didn’t test the salad, dressing, or the baked potato. We had the same waitress that we had the last time it happened and it was the same night of the week. I am sorry for the long post BUT if I am able to save ONE person from going through what I am going through right now then it was worth sitting here and typing all of this up. If you don’t have a NIMA then DO NOT GO EAT HERE. It is not safe enough anymore unfortunately. I’m sorry only gets you so far. They did offer to recook my food but I declined. I didn’t want to waste another capsule because I can’t get anymore right now. She said that she would remove my meal from our ticket then. We did ask if they had cooked the chicken on a piece of tin foil because apparently that is how they keep it gluten free. She said she thought so. If you read all the way to here then take it for what you will but know this. There is a 50/50 shot that you WILL be Glutened. It sucks because it was one a handful of places that was safe to eat. Plus The Alice Springs Chicken was my absolute favorite meal…..If you do go make sure you test your food before you consume it. I ALMOST ate my chicken tonight because the first capsule I used came out inconclusive. I think I put to big of a piece in it. I didn’t want to waste another capsule AND I was STARVING. I am so glad I didn’t.
— Not very
— Separate gluten-free menu
— Most/All
— Excellent
My company wanted to order us a holiday lunch. We order with outback. My food was marked gluten free and put in its own bag. It was a great experience.
— Very
— Separate gluten-free menu
— Most/All
— Excellent
I went there for dinner with my boyfriend and explained to our server that i had celiac disease. He came back with a gluten free menu with a variety of options, i felt so comfortable eating there and my dinner was amazing! he explained to me that they take it very seriously and that he will explain to the cooks and write an extra note. It was an 100/10 experience for me.
— Very
— Separate gluten-free menu
— Most/All
— Excellent