Permanently Closed

Pieology

2 ratings
$ • Pizza Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Pizza
Safety Rating
2 ratings

As rated by the community

10114 Southwest Washington Square Road
Portland, OR 97223

Most Recent Reviews


Symptomatic Celiac

Overall Rating

Review


I have been to the Washington Square (Tigard) location a handful of times. The first time I came in the manager made a point of making sure my pizza was as gluten free as possible, even explaining to another employee how to get new meats out and to dig down in the veggies, etc. Today I went back again and the young man who helped me was obviously not interested in making sure my meal was as GF as possible. I kindly explained to him from the start that I have Celiac and asked him to dig down in the veggies. He continually rested his gloved hands on the contaminated counter and did not dig down into any of the ingredients. When I asked if he could use the fresh Canadian bacon/ham (which was right next to the almost gone container), he said no, he could not do that. I said, "Even if it means I could get sick from eating from the other one?" And he simply refused to open the new ham. When I asked to speak to the manager (who happened to be the same lady who had been friendly and helpful on my first visit), she became very defensive and rude and basically told me if I was that concerned about not being contaminated, then I should not eat there. The point I was trying to make was that I HAD eaten there before and they did a good job of helping me stay safe. Apparently their priorities have changed. The manager actually said this to me, "Well, our ovens run at almost 600 degrees, so if there was any gluten on your pizza, it would be gone after cooking it." Seriously?! Then, the boy aggressively made me a new pizza, left off several ingredients, and claimed it was now GF. Rude, poor customer service, did not get what I paid for, and will not be back. I'm sad, because I was initially so impressed with this company and their efforts to have GF sauces separate and the GF crust, but apparently, this has changed.

Celiac friendly?

No

Updated 8 years ago read full review

Overall Rating

Review


This isn't celiac friendly because they use the same oven, but they do offer gluten free crust

Celiac friendly?

No

Updated 9 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Gluten-Free Menu
  • Pizza

Categories

  • Dairy-Free Friendly
  • Keto Friendly
  • Kid Friendly
  • Takeout
  • Vegetarian Friendly

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Reviews of this Chain

Celiac

Overall Rating

Review


This is a fairly new pizza place in Honolulu and is close to the University. When I said i was celiac, the server changed her gloves and was careful about preparing my pizza and cooking it. You choose all the toppings you want so it’s pretty easy to order a pizza you like. The restaurant was busy so that speaks volumes.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for keto
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegetarian options
  • Offers delivery
  • Offers online ordering
Asymptomatic Celiac

Overall Rating

Review


Pieology is a franchise that makes reasonable pizza in front of you the way Chipotle makes your burritos. Your pizza will pass through a few hands. They have gluten free crusts and cauliflower crusts. The first lady that pulled out my gf crust clearly has no idea what celiac is when I mentioned it, and didn't change her gloves. To her, this was just another pizza. The second and third ladies did understand celiac and followed good procedures. My toppings were got fresh from the back with new gloves to prevent cross contamination and the pizza was put in the oven on special metal plate, not the wooden ones like for the others. So clearly, this was a case of one person not being trained well. Anyway, the gf crust was a bad cracker, so I wouldn't recommend anyone going here. There's better gf crust around. Toppings were fine.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Other


Other Characteristics
  • Good for dairy-free
  • Good for takeout
  • Offers delivery
  • Offers online ordering
Celiac

Overall Rating

Review


We had an exceptional experience today. The gal that made our pizzas made sure to use uncontaminated trays. She pulled all fresh product from uncontaminated containers. She changed her gloves and was so thoughtful in every aspect of preparing our pizzas. We are grateful for her care. And our pizzas were tasty. Oh, and the GF crust has a sweetness to it.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


Want so badly for it to be safe but uses the same ovens and I get sick every time

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Hashimoto's

Overall Rating

Review


The employees change their gloves and will also make the pizza on a separate pizza pan.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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