While the service and the menu appear to be GF knowledgeable, I got sick from my "gluten free fries" and "gluten free roll". Makes me wonder if they really watch cross contamination or if they really use a separate frier...
The food is good, gluten free options are okay. They no longer give a printed list of gf options, they hand you an ipad with the Red Robin app on it. I do not like being asked if gf is "an allergy or a lifestyle choice" because Celiac is neither.
No problems, although I agree the staff need to be trained better. They have a dedicated fryer for allergen-free fries, but I had to push our waitress to clarify that - she made it sound like all of their fries are gluten free by default (clearly not the case). Based on other recent reviews, it sounds like this has been happening a lot at this location.
What was once a safe place to eat GF has gotten me with cross contam the last couple of visits. During yesterday's visit, the fries tasted like onion rings. I've been sick ever since. My kids love to eat here, but it looks like my hubby will be taking them by himself.
Staff seem to be aware of GF. However, ate there a few weeks ago- was very sick at restaurant before paying bill....ate there a few days ago-was sick 5min after paying bill..and I'm still paying for it! Not celiac friendly!
Huge disappointment... Even though they have a dedicated menu, my husband was sick before we even left. Staff is not very knowledgeable
I used to feel safe eating here. The staff was aware of allergens & very helpful. The last couple of visits the awareness has declined. Our most recent visit will be our last. The waitress $ cooks disagreed about what was/wasn't gluten free, and my meal was brought on the same tray as the gluten eaters. Server had no clue about cross contamination.
I have celiac and I took my family there for our daughters birthday 2-21-14 I had a gluten free menu and asked for a hamburger and she told me they have gluten free rolls. I made sure that I told the waitress that I needed gluten free. When my order came . I was happy to enjoy a good meal . But within the hour I was so sick with stomach pains. My daughters party was over. This is when I was told that my food was on a tray with everyone else . So please make sure you are there to check on your food.
These guys are the best and definitely my go to. Always have something I can eat. Dedicated gluten free menu and all the waitstaff is trained to know what you're talking about so you don't get "that look" when you say you have celiacs/gluten allergy. Definitely go!
Have always received exceptional service. They make it a point to accommodate you for whatever food allergen you have. If you mention you have a gluten free allergy they will hand you the g/f menu. If another food allergen is the problem they try to accommodate. Easy way to remember g/f burgers...all their burgers can be eaten just ask for the g/f bun or if you prefer a lettuce wrap. The onion rings are out of bounds however and are cooked in a separate fryer than their fries. So no worries on the fries being cross contaminated from batter fried items.
Decent burgers and fries. Well versed in Gf needs. A little annoying to have to flip between the allergen binder and regular menu to determine what I can and cannot have.
Best hamburger buns ever!
They have great burgers. A lot of kinds to chose from. French fries and gluten free buns.
I've come here a few times I don't think I have had any problems. But the last time I went they gave me a burger that had a regular buns lucky I knew what the bun was supposed to look like And was able to send it back .That's the only reason i gave them three stars because i think it's super important when somebody says gluten free that it is
Ordered from gluten free menu that designated how the dish needed altered to make it GF. The server was very attentive and the manager served my meal. There was a gluten filled topping on my sandwich and with much apology they remade my meal for me. The manager also kindly covered the cost of my meal. It was a very good restaurant experience!
Eat here often with celiac kids. Staff well educated. Chef and manager will often come to table with food to ensure no cross contamination.
Been there five times . My daughter with celiac has had no reactions. Very careful about cross contamination. Highly recommend it
Given them a few chances, and I'm pretty easygoing, but each time they seem to be getting worse. The server could not present a gluten free menu and did not seem to understand what gluten free options they had. Once I received the order, I knew immediately that the buns were not gluten free and another server took the order away. The second time they brought the food there were battered jalapeños in the burger, which were not gluten free.. needless to say I won't be back. Very risky place.
I absolutely love the Red Robin in Holland. They were so helpful with finding me gluten free foods and my server ( Lexi ) was amazing. She was so patient and was very knowledgable on gluten allergies. Not to mention they had so many options!! Highly recommend it!!
Great buns, dedicated fryer for fries, good service, simple menu on iPad. Just what we were looking for! Should have 1 GF beer available.
Horrible! If you want to eat here you better do your research before you get to the restaurant because they won't help you. Our server refused to double check with the kitchen if a burger could be made gluten free. Which is sad since the gluten free buns are a nice option. The server never offered one of their iPads to look up the menu. She just kept telling us she didn't want to be liable. The manager on duty was nice and tried to rectify the situation. But by then the experience was ruined and we won't likely be back.
Ate here a few times in the past few weeks and have been feeling sick without knowing where I was glutened...stopped by today on our way home, I let my server know that I have Celiac and anything with even a small amount of gluten will make me sick and she reassured me that the sweet potato fries that I ordered would be fried in their dedicated fryer (as the servers had every time I notified them of my problem)... I received my fries and ate about 1/3 of the basket before I found pieces of onion straws mixed in with the fries...when my husband asked the manager about the onion straws he told us that they only fried the steak fries in the dedicated fryer (even though the sweet potato fries are gluten-free and could have been fried in the dedicated fryer). The staff had no idea what gluten-free actually meant and why it was so important that my food be made right...but at least now I know what glutened me.
Both the waiter and the manager repeatedly told me the Boca burger was gluten free and insisted until I googled it and showed them that it's made of soy and wheat gluten!! When I asked for a version of the adult grilled cheese, just on a bun, it confused them like crazy, and then they brought me 2 pieces of American cheese melted on a completely dry bun. Not safe, not tasty. Couldn't pay me to come back again.
I have celiac and I asked them if an item was gluten free...they said yes, but there was no dedicated fryer. They told us they put the chicken on tin foil to prevent contamination, but it made me sick anyway.
Red Robin is NOT GLUTEN-FREE!!!!!! I actually had to sit there and watch my family eat because the chef refused to make me the nachos (because I don't eat meat) I made it "difficult " for him!!!! I MADE IT DIFFICULT!!!!!! I will NEVER step ONE FOOT in there again!!!!
I've only been once and definitely don't think I'll go back! Explained that I could not have gluten and was assured gf was easy... the buns are gf and any burger could be modified. I was brought a regular bun though! Thank goodness I was paying attention and didn't just eat it. They took the burger off the check, and offered free dessert... of which there were no gf options! Lol. I appreciate they made an effort to apologize but my health was put in jeopardy. Eat at your own risk!!
Red Robin never disappoints. Great service, waiter Tony was very attentive and handled my allergy like a pro. They cooked everything separately and I felt fine afterward (I have celiac.) Only complaint was my burger wasn't very hot when I got it and the bottom bun was a little dry but all in all, great burger and fries!
My daughter always gets a burger on a gluten free bun and fries with seasoning and has not gotten sick. The Rogers location has the best manager I have ever spoken to. He was very patient and answered all our questions and none of the servers have ever been impatient with us.
They know what gluten free means and have lots of options. Waitress was knowledgable and helpful. Food was delicious too.
Visiting from out of state. The waitress was wonderful, gf food brought out separate from non gluten free food. She double checked the fries when she brought refills that they were gf. My daughter and I are both very sensitive celiacs, and did not get sick. We went later on a Sunday night, was not busy.
I eat there often and never had a gluten reaction. They have a dedicated fryer. The staff are very friendly.
We read the reviews and we're excited that our 9 year old with celiac could get fries and a burger. She did feel slightly sick after, which could have been for several reasons. We would go here again to at least give it another chance.
They would get 5 stars except that their beef is not good enough to get top marks. Ordering it "well done" helps. The GF buns are absolutely great. Red Robin's will even sell their buns separately. Bottomless frech fries are marvelous, just marvelous. They will even cook you a batch without salt (in case you are watching your sodium intake). Heinz mustard available on request.
Service is always lacking at this location. Server wasn't very knowledgeable about the GF bun or fries. I even asked manager if one of the shakes had malt and was told I could look it up on my phone or use their iPad. Personally I feel if you as a manager are unsure, educate yourself and look on the iPad for the customer. Then if you are ever asked that question again you have the answer. All in all burger was ok, fries are always great. I didn't get sick. Wish they had a better staff since.its one of the few places I can actually eat out at.
the food was great. the service was horrible. it was very empty so being busy was not the reason.. our waitress was rude. I asked her a question about the gluten free options she said i don't know is it on the ipad then it is. my sister said i can't find this burger on your menu (non gluten free) she said still it's there but didn't show where it was. the list could go on..
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