Review of Red Robin

Horrible! The service was awful and they messed up my order.

I visited this location with my cousin recently because I heard they offered a Gluten Free menu. When I went there, we had a good 15 minute wait before they even took our drink orders, they were not even busy that day. When they took our order, I kindly explained that I have a severe food allergy to gluten, and stressed the importance of the staff cleaning prep areas, changing gloves, etc. Two girls took my order (I'm assuming one was in training. Between the two, they should have gotten it correct though.) I ordered the Bacon burger on a gluten free bun and a small side salad with no croutons. They came out with my cousins food 20 minutes later and didn't bring mine out for another 20 minutes! When they finally brought mine out, it was clear they messed my order up. They brought out a regular burger with a sesame-seed, gluten-laced bun, as well as a salad covered in croutons. Before they could sit it down on the table, I told them the needed to take it back that I had a severe food allergy, and that was definitely not what I had ordered. They apologized and took it back. By the time the correct order came our (anther 15 minutes later), my drink was empty, and my cousin had already finished his entire meal. It gets better though, when I bit into the gluten-free bun, it was hard as a rock and stale. Between the horrible service, long waits, the allergy mix-up, and the stale food, I never plan to go back. I do not recommend this restaurant if you have Celiac disease or are Gluten-Free.

Celiac friendly?

No