I had high hopes going in, but a sad ending. The staff seemed friendly and helpful, but I did get sick. It may be worth a try for the brave among you who aren't as sensitive.
Super aware of needs, and for that I'm grateful. Their service last time I came was very poor though. That was frustrating since I'm a pretty regular customer.
Awesome. They are very celiac aware. Our server knew exactly how and what was available.
Great gf options and they are very careful about cross contamination. Will bring your food separately than the rest of the table to make sure. They all had been educated on gf. Very happy with them, will continue going and enjoying!
I love this location! The staff is very knowledgeable about what is and isn't gluten free on the menu. They have reminded me numerous times that the seasoning salt is not gluten free (has caramel color in it), although i sometimes choose not to listen (My own fault for getting sick with that one). They are also very forthcoming with other gluten free options like the Udi's Gluten Free bun (I just don't like buns for my burgers). Love this place. Great food and great service.
The manager brought the menu book to us personally. Our waitress was GREAT! My son ate almost all of his cheeseburger, which is really unusual. They were exceptional here!
I have eaten here a few times and the servers I've gotten are usually knowledgeable or at least willing to go check with the kitchen on options. If I have detailed questions the Manager has always been available and very helpful. They are unwilling to change up much from the menu so as not to confuse the kitchen and to make sure things are safe. I appreciate how careful they have been.
This isn't a bad option in the least. Yes, their menu is more of an allergen menu than a gf menu, but it's still a tasty menu. Their burgers come lettuce-wrapped OR you can get a gf bun. And the bun tastes good. There are other gf options - I typically get a salad. But the ranch dressing isn't safe, and that's highly annoying. Also, the staff is barely knowledgeable. We have always been able to ask for an ice cream shake, no malt, and been fine. Suddenly, it's impossibly to not add the malt - even though they make shakes and malts! And they've reassured us that the malt is added in by the chef/cook, not premixed. I don't know what their problem is, but when we ask for the gf menu or order gf, I ALWAYS get an eyeroll. Seriously? Get over it.
Honestly this was the worst Red Robin I've ever been to. Typically they have separate fryers nope not at this one. The waitress also told me she had bad Celiac, which honestly I have to completely doubt after she told me shared surfaces and fryers are totally fine for people with Celiac. I ended up having a wedgie burger which was fine but there wasn't any of the protein cup (I didn't get the gf bread) and the burger was way over cooked. Our waitress disappeared too so that didn't help either. Needless to say as much as I usually love Red Robin we won't be back.
Have been eating here for over a year with no problem but then on a celebration for a family birthday I found a piece of a chicken finger at the bottom of my refill fries that I have been told were gluten free when I informed my waitress who was horrified, told her manager. Manager did not handle it well, asked me if I would get sick, informed me that sometimes things get in their other fryer, and that his son is gluten intolerant so he knows how this goes. He finished his monologue with the simple statement that if I get sick please call them back later. Left me with no solution or anything. I did spend the next 36 hours very sick and in pain. Had to escalate this whole problem to the upper management and regional managers. Was never assured that the problem was fixed, will not eat here again.
Ordered a salad and made very clear I had an allergy and was not a life style choice. I had a fried onion straw hiding in my salad that I found after I had started eating. Told our waiter and his response was "My bad". And I had to tell him I wouldn't be paying for it, he didn't even offer to take it off our bill. We also wrote an email complaint and never heard anything back.
Excellent service every time we go. I even ordered the garlic parm fries to try once and a manager came out to let me know that while those are on the GF menu, he wanted me to know that the butter used is near other items in the kitchen, and he couldn't guarantee there wouldn't be cross contamination. I was floored. We've been back 10 times. I always get the same thing, but I'm never disappointed. Service is great, fries are great.. and do yourself a favor and get the gourmet cheeseburger with all toppings except relish, and then dip it in the sweet and spicy ketchup.. reminds me of a whopper!!!
There was a noodle (not gluten free) in my fries. If that weren't bad enough I think it fell in the "designated frier" contaminating all my fries. Plus staff was melancholy and slow. Did make sure to bring gluten free bun and fry in designated frier, but like I said, that wasn't so hot either.
Super helpful. They will give you an iPad with allergy lists and you can click on gluten or wheat and they will give you all the options. You can not have their yummy fry seasoning but you can have lots of their condiments from ranch to chipotle sauce. No campfire if you love it like me but I appreciated all the patience they had with my questions
Celiac review-I've never had a bad experience here. I love their lettuce wrap burgers!
I was their a few days ago. They are not Gluten free. They have no gluten free menu's. And the waitresses where very Un- knowledgeable. The only thing they have gluten free is buns. So I don't know how they can say they are gluten free, One thing is not a menu, and does not fall under the category of gluten free. I was very disappointed. And we sat their for almost an Hour before our waitress came to take our order. Was not impressed at all.
The waiter seemed very knowledgeable when I told him of my allergy, ordered a chili burger and 'replaced' the bun with a gluten free bun. However they either didn't replace the bun or the French fries/hamburger were cross contaminated. I feel so sick and I'm disappointed they didn't take the precautions necessary for their allergen menu.
While I love that they have a GF menu, 4out of 5 times I've ate there the burger was burnt, dry, and completely nasty. I go hoping to have a good meal and end up disappointed every time.
It was a good experience. Waitress knew what I was talking about. She did not put my order next to my companion's order. They had to give me an iPad to see what was gluten free on their menu. When I went to another RR location the screens at each table had that info on it. Not here. I had no issues and I am sensitive. So good to eat Fries out - without the seasoning. I noticed this time they state that cross contamination can occur with fries and burgers.
They are aware of celiac and offer gluten free buns that are pretty good. They also have a dedicated gluten free fryer. We'd eaten there many times until one night, the sweet potato fries arrived with a big hunk of breading in the middle of them. Our waitress called the manager out to show him and they did apologize and comped my meal, but it was too late. I'd eaten 3-4 fries before I noticed the breaking & ended up getting very sick :(
Got the burger with gluten free bun. It was really good! I do wonder why the white corn tortilla chips are not suitable for gluten/wheat free.
The waitress was very helpful when we mentioned our son needed a GF meal. She seemed to take great care in making sure our son's meal was made correctly and informed her manager as well. Since he's only 4, it will be tough to tell if he has a reaction, but this waitress took our requests seriously.
Horrible experience. Notified waitress of gluten allergy apparently she didn't tell the kitchen staff. When I got to the bottom of my fries there were onion rings = gluten. The manager came over and said sorry and left, didn't seem to care and didn't offer to discount our meals they messed up. My kids and I all got sick from it. Very disappointing experience. We won't be returning.
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