I’ve had good experiences here and the scoopers have always been willing to scoop from a fresh tub for me but there’s a lot of staff so no guarantee. The only downside is a lot of the flavors are not gluten free.
— Very
— Some
— Excellent
I was able to look online ahead of time to see ingredient lists. I confirmed with the server inside that the flavor I wanted was gluten free, he was pretty informative and knew the product. He did scoop from same tub as everyone else's ice cream.
— Somewhat
— Some
— Excellent
Salt & Straw takes allergens pretty seriously, this was yet another successful experience at one of their locations. Long line but it moved quickly.
Upon ordering simply mentioned celiac/gluten 'allergy' - I knew what I wanted was GF before I arrived, half honey lavender half strawberry honey balsamic with black pepper. My sever wanted to double check anyway on his allergen list which I appreciated. He asked if he could make the rest of my parties ice cream then would do mine in the back from unopened containers/clean scoop. It took quite some time so I have faith their implemented allergen procedures were followed. Ice cream was excellent, especially the strawberry my favorite! Many GF options available!
So many ice cream places will not accommodate me on getting ice cream from clean containers in the back so I really appreciate Salt & Straw making this easy at any location. Training goes a long way and it shows!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Ordered 2 of the limited edition Harvest Festival Series seasonal flavors and the taste was yummy! It wasn't so sweet at all.
— Some
— Excellent
Excellent ice cream with staff that asked about allergies and was knowledgeable about what was gluten free and they had several vegan options as well. The strawberry honey balsamic ice cream was actually quite tasty and they had a good range of wacky and normal flavors!
— Somewhat
— No gluten-free information on the menu
— Some
— Good
This was a great experience all around. Friendly staff, interesting flavors, great ice cream. I got the double vanilla (risk free choice) and some sort of vegan mint chocolate chip. I am not vegan, and it was good.
The staff apologized for having to scoop our ice cream from the back. There are waffle cones everywhere, so that was no problem with us. We stepped aside, and they brought our ice cream out to us safe from cross contamination. Great job.
— Very
— No gluten-free information on the menu
— Some
— Excellent
Staff was knowledgeable in telling me what was GF. Mint chocolate chip was delicious, and vegan too!
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
Have eaten here multiple times without reaction. Great ice cream!
Yes
An ice cream shop for all! Being both vegan & gluten free, I was so happy to enjoy The Cloudforest Chocolate Hazelnut Cookies & Cream. Please open shops in NY.
Excellent ice cream and helpful staff. Very conscious of cross contamination. A few good dairy free options as well.
Yes
Staff is knowledgeable what is GF and what is not. Not a dedicated GF facility.
I stumbled upon this place without any prior research. Their menu marks which ice creams contain wheat. I was pleasantly surprised when staff members were taking requests for samples from guests in line and asked first if you had any allergies. When I said gluten, he then asked if I needed to be careful about cross-contamination. As a Celiac, I do, and he didn’t hesitate. He knew exactly what to do. He grabbed fresh pints out of the to-go freezer and scooped my samples (and my eventual order) from there. I was so impressed!
As for the ice cream, when they say salt, they aren’t kidding. I LOVE salted caramel ice cream but this was too salty for me. Instead I got a seasonal offering with lemons and blueberries that turned out to be vegan, but you could have fooled me. So creamy!
Yes
They have protocols in place for cross contamination and gluten free flavors.
Yes
My experience was amazing! I have to be dairy free, soy free as well as celiac. They don't have the GF flavors listed, but I asked and they had a list of GF flavors. The server washed her hands, changed her gloves and got a new cartoon and scope to scope from. They don't have GF cones, but the ice cream was so delicious, it didn't matter. Their vegan ice creams are a coconut base. Enjoyed and didn't get sick!!!!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Went here twice during our week at Disney and each time the employees were very kind and patient. Both times got vanilla and the lavender honey in a cup which they scooped from the back. Didn’t get sick either time and the ice cream is delicious
— Very
— Most/All
— Excellent
Super cute place with a lot of options. The only gluten free option was out therefore I went out of the store empty-handed. The person helping me seem very knowledgeable willing to go in the back to get a scoop with awareness of allergies.
— Somewhat
— No gluten-free information on the menu
— Not Much/None
— Excellent
Vegan items were marked on menu, but not GF. Employees didn't seem 100% educated on GF needs, but they had a list of GF options. Best to ask them to check the list twice to be safe. Not cheap, but the flavors are unique and the quality is high.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
They were super accommodating for my daughter and we’re careful to explain the choices for celiac (4 of approx 12 flavours). They got her icecream from unopened containers with a clean scoop to ensure there was no cross contamination. She felt super happy to have this safe treat, and bonus on holiday when there’s very few choices safe for her. Very Highly recommend
— Very
— No gluten-free information on the menu
— Some
— Excellent