The Counter

4.5 stars 4.5 out of 5 5 ratings

41 W Hillsdale Blvd, San Mateo, CA 94403

(650) 212-3200
  • User profile picture thumbnail
    5 ratingJanuary 24, 2014

    Great service and food. gluten free buns and a separate fryer for the fries. http://www.gfmomcertified.com

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    5 ratingDecember 20, 2013

    Excellent gf buns!

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    4 ratingJuly 15, 2013

    Chevin, one of the managers, really understands celiac and cross contamination. He helped us throw a party where half the guests were GF and everyone loved their meals! Service can be slow, but everything seems cooked to order so no complaining here. Now if they could start carrying buns from Zest I'd be a happy girl - I think they use Udi's in all of their locations.

  • User profile picture thumbnail
    4 ratingDecember 06, 2012

    Food was good, plenty of options and knowledgable staff. Service was a little off - I had to ask for my fries and they forgot my drink (I never got it, but I wasn't charged for it, at least).

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    5 ratingAugust 18, 2012

    Great burgers with the option of a gluten free bun and an allergy menu that lets you select a big variety of gluten free options for your burger. All their frys are gluten free and are cooked in a separate fryer from any breaded items. They are quite pricey for burgers but very tasty and where else can you get so many gluten free options that are also delicious. I've never had a reaction after eating here so they must be doing something right. Thanks!

  • User profile picture thumbnail
    5 ratingJuly 26, 2015

    1451 Broadway, New York, NY 10036

    Excellent place! Very knowledgable about GF. They have a good menu with a lot of options. They serve the burgers on an Udi's roll, which can get boring like most burger places do. But the burger was excellent and the fries are gluten free too! Great place to eat in Times Square.

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    4 ratingJuly 14, 2015

    9110 Strada Pl #6130, Naples, FL 34108

    I have been here a couple of times. The food is good and the GF buns very good. Service has been inconsistent.

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    1 ratingJuly 07, 2015

    1451 Broadway, New York, NY 10036

    We went based upon recommendations on this app. Despite the GF claims, I was immediately sick which ruined my vacation day and my wallet since you can't get $ back either and it's pricey! Stay away!!!!

  • User profile picture thumbnail
    5 ratingJuly 05, 2015

    3225 North Harbor Drive, San Diego, CA 92101

    Staff was entirely knowledgeable about allergies, and knew exactly the what and what not that I could have. The gluten free burgers come bun-less and with 3 toppings. It was honestly one of the best burgers I've had. Period. The fries were great as well. If you're stuck in the San Diego airport for whatever reason, I would highly recommend stopping by here.

  • User profile picture thumbnail
    5 ratingJuly 05, 2015

    3225 North Harbor Drive, San Diego, CA 92101

    What a surprise! GF in an airport! We had gf burgers and Turkey burgers that was delicious! Gluten free fryer. The guy at the counter knew why I was asking what else was fried in the fryer. Definite recommend.

  • User profile picture thumbnail
    5 ratingJuly 02, 2015

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Burger was great! Bun was ok. Sweet potato fries with garlic aoili is the way to go

  • User profile picture thumbnail
    5 ratingJune 21, 2015

    3055 Olin Ave, San Jose, CA 95128

    Very celiac friendly! Server very helpful and friendly!! I wish it was closer to home. Scratch that... If it was close to home I'd be here every day!! Try the sauces for the burgers, very tasty aoli! Milkshakes were yummo!! No reaction, so I'm a happy customer.

  • User profile picture thumbnail
    3 ratingJune 20, 2015

    11922 Democracy Drive, Reston, VA 20190

    Good gluten free options-loved my burger-but when food was served to our table it was not made clear which was the gluten free meals. The server said that fries were gluten free but as a celiac I wasn't confident that they were careful enough about cross contamination to order them.

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    5 ratingJune 19, 2015

    140 Shoppers Ln, Pasadena, CA 91106

    Very nice staff and great gluten free buns!

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    5 ratingJune 12, 2015

    1451 Broadway, New York, NY 10036

    great gf option in times square with dedicated fryer.

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    5 ratingJune 07, 2015

    850 Mansell Rd, Roswell, GA 30076

    Love the choices. Great hamburgers and fries. Our favorite is the mini burgers. Organic and fresh!!

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    5 ratingJune 01, 2015

    369 S California Ave, Palo Alto, CA 94306

    Gluten free menu. My favorite burger place!

  • User profile picture thumbnail
    5 ratingMay 24, 2015

    341 George Street, New Brunswick, NJ 08901

    build your own burgers with many choices including gluten free options. they had a very good gotten free bun and even fries made in a dedicated frier for those of us sensitive types. we were pleasantly surprised.

  • User profile picture thumbnail
    1 ratingMay 14, 2015

    140 Shoppers Ln, Pasadena, CA 91106

    We visited this location several weeks ago and we made the mistake of assuming that we could safely eat there. Although we communicated about our need to eat GF due to Celiac, we didn't find out until it was too late that the fries we had already consumed were prepared in the same fryer as wheat containing items because the GF fryer was broken. The poor server rushed out to tell us as soon as she found out but my daughter was hysterical upon getting the news since she was worried about getting physically ill & we were 45 minutes from our hotel. The manager there was not even apologetic and said that they couldn't guarantee the food would be GF. She didn't charge us for the burgers that those with Celiac couldn't eat due to having to rush out of there but I was extremely disappointed in her response and would have expected that a restaurant that offers a gluten free menu would at least brief their staff before the dinner shift if there are changes that might affect their customers. I am so disappointed at how this wasn't communicated.

  • User profile picture thumbnail
    5 ratingMay 11, 2015

    1451 Broadway, New York, NY 10036

    Had a burger with GF bun and order of fries. Very sensitive celiac and had no reaction. The bun was soft, burger was fresh. Fries were just ok. Be prepared for Times Square prices- my order was over $20, but no reaction is priceless.

  • User profile picture thumbnail
    5 ratingMay 09, 2015

    1451 Broadway, New York, NY 10036

    Quality gf bun with a huge variety of toppings. ( I had ahi tuna with horseradish aioli and greens.). They put up with all my questions and they scrubbed a blender for my milkshake.

  • User profile picture thumbnail
    1 ratingMay 09, 2015

    1699 N California Blvd, Walnut Creek, CA 94596

    they rely on manufacture's statements and Fda guidelines rather that what is safe. after lots of discussion and written instructions, the wait staff talked the kitchen through my order - which arrived with grill marks anyway. DO NOT get seasoning on your fries!!!! the manager was apologetic, and I appreciated it. still, I wouldn't eat at this chain ever again unless they went 100% dedicated facility. I was trying to be nice to an accommodating friend who found the place, and my table mates were pretty uncomfortable. I doubt I'll be eating out with them ever again.

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    4 ratingApril 28, 2015

    374 Route 3 West, Clifton, NJ 07014

    Good burgers. Build your own burger option available with gluten free bun.

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    5 ratingApril 21, 2015

    725 W 7th St, Los Angeles, CA 90017

    My husband and I absolutely love this place. We have been in LA for about 10 days and have eaten here 3 times. They have delicious gluten free buns (that are clearly lactose free, as we are both very sensitive) and also offer Daiya "cheddar". Their burgers are so delicious that they mute the terrible fake cheese taste; it's actually worth adding to the burger. Try one with pineapple, jalapeño, bacon and bbq! Their regular fries are safe, but the sweet potato fries are where it's at! The only gf beer they had available is Omission (not safe for Celiacs); however, they offer raspberry and pear ciders that are delicious and not too sweet. All in all, dining here has repeatedly been a wonderful experience that left neither my husband or myself feeling ill after indulging in a meal we rarely are able to enjoy. Last but not least, the staff has been very friendly and accommodated. 5 starts for this place!

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    4 ratingApril 21, 2015

    11922 Democracy Drive, Reston, VA 20190

    A little overpriced, but I left full and happy and didn't have any problems later.

  • User profile picture thumbnail
    5 ratingApril 19, 2015

    374 Route 3 West, Clifton, NJ 07014

    Lots of interesting choices for burger toppings, and dairy free friendly. Ask for the allergen list. They say the fries are safe but I forget if they are a dedicated fryer. Our favorite of the many burger joints. A little pricey, but the add-ons aren't as expensive as most places, so you can get creative with lots of toppings.

  • User profile picture thumbnail
    5 ratingApril 18, 2015

    2901 Ocean Park Boulevard #102, Santa Monica, CA 90405

    Dedicated GF menu. Worked well for our son with celiac.

  • User profile picture thumbnail
    5 ratingApril 13, 2015

    1451 Broadway, New York, NY 10036

    So happy to find this place. I wish I could post pics -they have a great gf menu, a dedicated fryer and even gf milkshakes. You can pick bison, chicken, turkey or regular burgers. Fry options are sweet potato or Regular. Tons of topping choices and a good gf bun. Right on times sq.

  • User profile picture thumbnail
    4 ratingApril 11, 2015

    4601 Washington Avenue, Houston, TX 77007

    They have a gluten free menu! We had the bison burgers on gluten free buns! The gf menu lets you know what's safe to eat. Such good food. It was pricey. So worth the money.

  • User profile picture thumbnail
    4 ratingApril 10, 2015

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Gluten free bun option both for breakfast sandwich or burger - not listed on breakfast menu but I asked and it was fine. Good bacon and egg, average bun, amazing to get to eat a proper breakfast sandwich in the airport! Service on the slow side.

  • User profile picture thumbnail
    5 ratingApril 07, 2015

    850 Mansell Rd, Roswell, GA 30076

    LOVE. If you tell them you are celiac/gluten intolerant/gluten allergy, they *will* take care to make sure your food is prepared safely. And the food is delicious.

  • User profile picture thumbnail
    5 ratingApril 07, 2015

    140 Shoppers Ln, Pasadena, CA 91106

    I loved my build-your-own hamburger. It was amazing to eat a burger with a delicious bun. My waiter was so helpful, and I didn't get sick!

  • User profile picture thumbnail
    5 ratingApril 04, 2015

    369 S California Ave, Palo Alto, CA 94306

    My first time here, visiting from the Midwest and the food was great! The GF menu had a good selection to choose from. I had the build a burger and sweet potato fries! I will definitely go back. 😃

  • User profile picture thumbnail
    5 ratingMarch 27, 2015

    1451 Broadway, New York, NY 10036

    Good selection on their GF menu. Great burgers and dedicated fryer for all their french fries, which were wonderful, especially the sweet potato fries! Yum! My super sensitive celiac wife had a bison burger in a bowl, and had no trouble afterwards. We will definitely eat here again next time in the city!

  • User profile picture thumbnail
    5 ratingMarch 10, 2015

    9110 Strada Pl #6130, Naples, FL 34108

    I really enjoyed this place. Sure, it's a bit expensive, but there are SO many options to choose from, even on the GF menu! They offer toppings well beyond your typical burger place and had a nice selection of wine. I think they had a GF beer as well, but I don't recall. I had a bison burger with several toppings, including sauces, and a gluten free bun (you can also get a lettuce bun or lettuce bed). The bun was good and didn't fall apart like some GF buns. I have celiac disease and I am very sensitive to cross-contamination and I felt great after eating here!

  • User profile picture thumbnail
    5 ratingFebruary 25, 2015

    5779 Wilshire Boulevard, Los Angeles, CA 90036

    Great gluten free bun and delicious burgers!

  • User profile picture thumbnail
    4 ratingFebruary 21, 2015

    6416 Irvine Boulevard, Irvine, CA 92620

    GF bun which is great. The burgers aren't always cooked properly but lots of interesting options.

  • User profile picture thumbnail
    5 ratingFebruary 02, 2015

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    This place rocks - dedicated fryers, fresh, sustainable local food, burger bowl/salad on menu! Hostess knew exactly which items have gluten, marked menu for me. Gluten-free buns are made from rice.

  • User profile picture thumbnail
    1 ratingJanuary 25, 2015

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    This may be safe, but the food was average and the service was awful. Our food took forever and arrived cold.

  • User profile picture thumbnail
    5 ratingJanuary 14, 2015

    1451 Broadway, New York, NY 10036

    gluten free menu and buns for burgers. very filling and tasty

  • User profile picture thumbnail
    3 ratingJanuary 12, 2015

    30990 Russell Ranch Road, Westlake Village, CA 91362

    - New Update - For some reason they have eliminated their gluten free menu. Their chili is no longer gluten free, and they say their fries are no longer gluten free and share the same fryer as their gluten containing goods. When I asked for a gluten free menu (I always like to see if anything has been updated and changed before ordering) the waitress brought out a hand-written sticky not saying was sauces were okay. Overall very disappointed, but they still have their gluten free buns so I'll keep a three star rating. I'll be going to the new nearby in and out for my french fry fix from now on. Best burger place around that accommodates gluten allergies. They've got a nicely designed gluten free menu, and list absolutely everything that is gluten free, which turns out to be a lot here.

  • User profile picture thumbnail
    4 ratingJanuary 08, 2015

    140 Shoppers Ln, Pasadena, CA 91106

    Update: we've eaten here several times & Celiac hubby has not gotten sick. The food is good, though expensive, & the service has been flat out bad the last few times. But the sweet potato fries & organic bison burger are so good I can't totally write them off yet. They do now have packets of "Heinz Natural" HFCS free ketchup if you ask for it. I previously gave this location one star for being generally clueless. They seem to have dramatically improved and do indeed now have a dedicated frier for the fries (regular and sweet potato). I wish they had organic ketchup, they only have the Heinz HFCS filled junk. They do have organic bison and organic greens. I will update again after super sensitive hubby has eaten there a few times so we can gauge how safe they really are. But they have definitely taken steps in the right direction. And the bison burger in a bowl and fries were DELICIOUS. (They do have GF buns, Udi's I think, and a GF beer or two.)

  • User profile picture thumbnail
    5 ratingJanuary 04, 2015

    1699 N California Blvd, Walnut Creek, CA 94596

    The waiter here was amazing! They told me they would do mine in a separate saute pan so it never touched the grill! He understood celiac disease and food allergies! He stressed to the kitchen the importance of my order (I could overhear it). Could handle the dairy allergy as well. Bonus: Udi's Gluten Free Buns!

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    4 ratingDecember 25, 2014

    1451 Broadway, New York, NY 10036

    Best burger since I went GF. there was a wait to sit and a wait to order, but the food was well worth wait.

  • User profile picture thumbnail
    5 ratingDecember 22, 2014

    4211 Waialae Ave, Honolulu, HI 96816

    Gluten free menu, super accommodating about my severity of sensitivity, and amazing burger. Love eating here! Just wish my bun wouldn't come apart halfway through dinner.... But burger in a bowl is delicious!

  • User profile picture thumbnail
    5 ratingDecember 06, 2014

    700 South Allied Way, El Segundo, CA 90245

    Ordered a hamburger on a GF bun. There is an extra charge for the GF bun, but it wasn't much extra. Food was good and they claimed to have a dedicated fryer. Service wasn't very fast, but this isn't a fast food restaurant.

  • User profile picture thumbnail
    5 ratingDecember 04, 2014

    1451 Broadway, New York, NY 10036

    Dedicated fryer for French fries was a real treat. They had a lot of options and the ability to build your own burger. Delicious!

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    3 ratingNovember 17, 2014

    9110 Strada Pl #6130, Naples, FL 34108

    Very pricey for a burger

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    5 ratingNovember 13, 2014

    9595 Six Pines Dr #1000, The Woodlands, TX 77380

    Eat here often and never got sick! You can eat the fries too!!!

  • User profile picture thumbnail
    4 ratingNovember 02, 2014

    9595 Six Pines Dr #1000, The Woodlands, TX 77380

    Gluten free buns and fries and you can even get a burger bowl! There is also vegan options. The wait time for food was long.

  • User profile picture thumbnail
    5 ratingOctober 26, 2014

    39350 Paseo Padre Pkwy, Fremont, CA 94538

    Upscale burger place with GF options and adult beverages! GF bun on the menu, and you can order your burger as a salad if you choose, so no bun issue there. Server was kind enough to confirm for me that the sweet potato fries have their own fryer, so they're safe to eat. Delicious!

  • User profile picture thumbnail
    5 ratingOctober 12, 2014

    850 Mansell Rd, Roswell, GA 30076

    FANTASTIC and GF SAFE, check their web site. They are located around the world. Burgers, fries GF beer ummmm good

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    5 ratingOctober 04, 2014

    2901 Ocean Park Boulevard #102, Santa Monica, CA 90405

    awesome place!! GF menu. GF buns. dedicated fry fryer. burger was fabulous.

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  • User profile picture thumbnail
    5 ratingSeptember 08, 2014

    4211 Waialae Ave, Honolulu, HI 96816

    Great gluten free options and great burgers!

Monday
11:00 am - 10:00 pm
Tuesday
11:00 am - 10:00 pm
Wednesday
11:00 am - 10:00 pm
Thursday
11:00 am - 10:00 pm
Friday
11:00 am - 11:00 pm
Saturday
11:00 am - 11:00 pm
Sunday
11:30 am - 9:00 pm

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