Torchy's Tacos

2 ratings
$ • Taco Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Breakfast Tacos, Tacos, Tortillas

Disclaimer: We cannot ensure that our food is free from any allergens.

We prepare our foods following procedures to prevent allergen cross-contact, but products containing wheat are made in our kitchens.

Safety Rating
2 ratings

As rated by the community

3510 W Cary St Suite C110
Richmond, VA 23221

Most Recent Reviews


Celiac

Overall Rating

Review


Menu posted over ordering area is not marked GF but website has a complete GF menu that we used to pick out our order. Watch out when ordering off the overhead board since some tacos are made with corn tortillas and some with flour. Not the best spot for sensitive celiacs, but plenty of options for those who are avoiding gluten but not as sensitive. Tacos were good with some interesting ingredients, service was quick, and atmosphere was casual and friendly.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 1 month ago read full review

Overall Rating

Review


Owner and staff not at all knowledgeable about gluten free. Gave us a “list of ingredients”. Made it known they were irritated we asked questions. Kid did like the corn tortilla cheese quesadilla - hoping she doesn’t get sick. Other than the smallest quesadilla I’ve ever seen, not sure there would have been anything else she could have had. She left hungry.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Updated 5 months ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Breakfast Tacos
  • Gluten-Free Menu
  • Tacos
  • Tortillas

Categories

  • Breakfast
  • Dinner
  • Kid Friendly
  • Late Night
  • Lunch
  • Restaurant
  • Takeout
  • Tex-Mex
  • Vegetarian Friendly

Notes


Due to the hand crafted nature of our food, variations in our supplier ingredients, and our use of shared cooking and preparation areas, we cannot ensure that our food is free from any allergens. We prepare our foods following procedures to prevent allergen cross-contact, but products containing wheat are made in our kitchens.

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Reviews of this Chain

Celiac

Overall Rating

Review


This is my go-to chain restaurant if I need to pick up fast food. The kids love the tacos, and we have yet to have any cross-contamination issues in the four years since my son’s diagnosis. Not one accidental gluten incident. Corn tortillas don’t fall apart after the first bite like most corn tortillas which is key for my son. Great option to have in our area.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
Symptomatic Celiac

Overall Rating

Review


Summary - Yummy but had issues ordering from the gluten conscious menu and chips are in shared fryer.

Story - When I asked the server about gluten they immediately brought over the manager. Manager was great! They brought me the “gluten conscious” menu, explained that the chips are fried separately but the oil from both fryers are combined (so not GF but listed on the menu). I ordered the baja shrimp taco and the brisket taco on corn tortillas, mentioning the gluten allergy/menu to the server.

When the food came out, the shrimp was breaded and fried (so not GF), so we sent back with the server to redo. Then we realized that my partner’s burrito had vegan meat instead of the beef he ordered (burritos are not GF). He mentioned to manager who happened to walk by. Manager went back to kitchen and didn’t come back out until our food was out and correct. Everything was really good, including the mexican rice and street corn sides.

We tried to pay but the manager comped our meal. Very nice!

There is a bar and specialty cocktails but we didn’t try any.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


I told the server I had celiac disease, explicitly asked her to indicate that I was GF on my ticket, and she did not. She also told me the chips are cooked in the same fryer as everything else, so I did not have any. Anyway, I ordered the airstream salad with the grilled chicken and have been sick all day :(

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Hashimoto's

Overall Rating

Review


Tasty tacos on corn tortillas, no GF info on menu and only 1 fryer.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for breakfast/brunch
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good vegan options
  • Good vegetarian options
  • Offers online ordering
  • Offers outdoor seating
Celiac

Overall Rating

Review


The person behind the counter seemed a bit unsure in dealing with gluten free requests, but then she also couldn't tell me what white wine they had, so she must have been new. Be sure to look at the "gluten conscious" menu to know your options before you order. That said, the chips are made in a dedicated fryer, and the queso and GF tacos we picked were great.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

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