Urban Rio Cantina & Grill

3.0 stars 3.0 out of 5 4 ratings

1000 14th Street #100, Plano, TX 75074

(972) 422-4466
$ Under $10 per entree
Gluten-Free Features

Gluten-Free Menu, Tacos

  • User profile picture thumbnail
    1 ratingMay 28, 2013

    WARNING: I decided to give it another try tonight. I spoke to the manager who informed me that the rice is not gf, the chips are fried in same oil as empanadas so they're not gf. Even though there is a gf symbol next to the menu item does not mean it is gluten free! I ordered the chicken enchiladas with verde sauce. Sour cream sauce is not gf! I was told 3 previous visits that it is. Eat here at your own risk and be sure to ask about each and every part of every meal bc they do not look out for you. Every waiter I've had said that the meals are gf if theres a feather next to the item on the menu. They're not trained or informed at all. The most disappointing aspect of this is that it took 4 visits to get it straight! I'm not going to return, they are too irresponsible. Previous review: I thought the food tasted great and was presented very nicely. The waiter was nice but I don't think he was well informed regarding gf menu items. His answers to my questions were very vague. I don't think he felt like checking on the specifics. I don't believe my meal was gluten free because today I am very ill. I won't return unless a manager is willing to spend some time explaining their menu and procedures in detail. What's the point of offering gluten free if staff is not well informed? It seems to be a common problem in this area.

  • User profile picture thumbnail
    1 ratingJanuary 31, 2013

    With all the hype of this place, my husband and I were disappointed. The GF items look great on the menu, but we and the couple next to us thought the food was bland. We also had poor service. Great restaurant concept, but did not impress.

  • User profile picture thumbnail
    5 ratingJanuary 31, 2013

    Wonderful new restaurant in downtown Plano. Regular menu clearly marks if each item is gf. Lots of choices. Good Tex-Mex food displayed beautifully and reasonably priced. Fun atmosphere!

Monday
11:00 am – 2:00 am
Tuesday
11:00 am – 2:00 am
Wednesday
11:00 am – 2:00 am
Thursday
11:00 am – 2:00 am
Friday
11:00 am – 2:00 am
Saturday
11:00 am – 2:00 am
Sunday
11:00 am – 2:00 am

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