I wish I could give it less stars. Shared kitchen. They just don't get it.
They just came out with a gluten free menu recently. It's a huge menu that's diverse with its options. My mom ordered the eggplant burger which came on a gluten free bun, she loved it! I ordered the pasta carbonara with gluten free pasta which was amazing as well. We ended the meal with their gluten free Godiva flour less chocolate cheesecake.
I had a great experience! We sat at the bar and she was fantastic about all things gluten; I even had a visit from a manager saying that their chips for the guac weren't gf and asking if I wanted celery sticks instead. And this is the only reason I gave them 4 stars instead of 5; I feel like if your guac dish is marked as gf, it should be or they should keep gf corn chips on hand...it's not like they are hard to come by! I had their kale salad, some guac and Steak Diane, plus the Godiva Cheesecake, all delish and seemingly gf! The bartender did say that they are very careful about serving utensils when they have the cheesecakes, but there's not a dedicated space for the Godiva there, so there could be contamination.
No gf menu, just items listed that can be gf upon request. staff is helpful finding safe items. What really irritates me is that the only cheesecake that can be ordered gf is Godiva chocolate, ugh! Rating would be much higher if I could have gotten a decent cheesecake!
We ate there twice and I had success both times. I was told fries had a separate fryer but didn't get them. Burgers were great and was told their dressings for salad all had a dairy component. They did offer vinegar and oil and brought bottle for me to inspect. Good thing as one was a malt vinegar.
My husband and I can here with such high hopes.. We started with the corn cake tamales and they were AMAZING! Now you might be wondering why the 3 stars if it was amazing.. Well after the appetizer it went downhill, and fast.. They then brought our 2 entrees out and they looked wonderful! The person who brought our meal (not our server) then asked if we would like grated parmesan on top, and I asked her if the parm was gluten free (as I have found several that are not) and she was like its cheese.. And was argumentative with me about cheese being gluten free, but would not say that this was.. So I just said "no thanks" she walked away and seemed mad at me for asking.. We started eating and first thing I noticed is it was cold.. My husbands was piping hot.. So then after a few bites I found a mushroom in my pasta which was not supposed to have mushrooms.. We then asked the server to be sure and she said we were right and took the plate to remake it.. But that makes me wonder about how they actually handle cross contamination. So all in all it was an okay experience.. Would we go back? Maybe.. But that's a big maybe.
The manager said it would be 100% gluten free and me and my mom decided to share a pasta carbonara dish. It took forever to get there, and when a lady came with our meals, my aunt's plate of pizza was overlapping mine. I looked over it but, after I took five bites I discovered a piece of regular pasta in my gluten free pasta. I had a mini panic attack while my mom sorted it out. Manager didn't even come out to talk to us. I got a new dish of pasta, and we got our whole meal for free because of it. Never going to Cheesecake Factory ever again.
Ordered two small plates- chips and guacamole and sweet corn tamale cakes- as they were listed "gluten free upon request" on the menu. The plates were NOT gluten free. Got severely ill and contacted Cheesecake Factory about their lack of training on food allergies. Haven't heard back yet.
Yesterday went to the cheesecake factory i wasnt impressed as usual what i found strange is i oulked up there menu looked at a appetizer which stated 1 price but when in questioned the waitress told me the website was updated.in response i said to her why is the menu here stating a different price she didnt have a plausible answer anf basically walked away. They're over priced and food is not that GREAT!!!!!! Beautiful place for show. Ive been to more down home gems gotten waaaaaay better food and service. Will not be returning anytime soon. People Rah!Rah! About this place why I dont know. Also they change the menu to much its like 6 different Resturants in one place basically a bufffet. LOL LOL can get that anywhere. The resturant is a joke
I am the only celiac in my family so sometimes I hate going out but our waiter was AMAZING! She let me know what brand of pasta the GF was and I throughly enjoyed my meal. almost 3 hrs later and I have a happy tummy. They even have GF cheesecake!!!
The main menu clearly shows gluten free items AND they have gluten free pasta! The pasta was delicious, which is always hit or miss, but it was definitely a hit for me!
After a few years of avoiding this chain, I was finally forced back because a group of friends wanted to go and I did not want to be the jerk who said no. To my surprise they now have a GF menu which wasn't horrible, except,of course for dessert. Then you get basically a flourless chocolate cake.
They clearly mark what can be made gluten free on their menu, but state that they use the same equipment and there is a risk of cross contamination. My husband likes the Factory Nachos (not gf), but I have yet to find a dish that I like. My first visit, there was an hour and a half wait and I was served chicken that was only partially cooked, then they tried to charge for my meal, too. The other times, the food wasn't that great and I want to be wowed for a price tag that high. One time, they gave me a gluten free hamburger bun for table bread so that I could have bread, too. It was good, but when I ordered the hamburger with gluten free bun on another trip, the top was stale and the bottom was soggy. I would not recommend this place until the staff learns how to cook a decent meal.
took my celiac son here for dinner staff was nice and ensured me everything ordered was gluten free and safely prepped. unfortunately my son was complaining of stomach ache and vomiting before we even left the table. we ordered tamale appetizer and shrimp over gf pasta for him.
My advice, stick with salads and burgers. There were plenty of other GF options on the menu. My son had a burger with gluten free bun, he said it was good and inhaled it. My mom had the grilled salmon with asparagus and potatos, which looked delicious. She was confused why the herb crusted salmon in one area of the menu was GF Upon Request but not listed that way in another area, and did not get a very clear answer from the waiter. There were GF options listed on the kids' menu, which I have not seen other places. Good service as well. I had the shepherd's pie, which I did not want, but I had a hard time deciding. Many choices, nothing inspired me. The Shepherd's pie was good but pretty salty and oily. I would not order that again. Only one cheesecake is available GF, we did not try it. I think this place, which such an expansive menue, could do a lot better.
I would give it less if I could. My mom's meal came a half hour before mine did and I only got pasta!!! When I finally got my food, it tasted good but I found remnants of regular pasta at the bottom. Sure enough, I felt sick an hour later. Would not recommend. Terrible service and got sick from it. My dad called the manager and gave us a gift card but it is not worth the risk.
Got horribly poisoned here and as much as I love Cheesecake Factory, I won't eat there again - it's just not worth it. I was halfway through my salad when I came across a few things that were definitely not supposed to be in there... it was then that I wondered about cc and sure enough I started getting sick on the way home and was ill for 8 days... Shame because I actually had a very knowledgable server who told me all about the cross contamination issues, that the broccoli is boiled in the pasta water for example - something I would never think about. We both figured a salad would be safe enough right? SO WRONG. If you are in the least bit sensitive do not eat here.
While they don't have a gluten free menu specifically, they do identify what they can prepare gluten free. When I asked the waitress how the gluten free options were prepared her answer was very knowledgable and impeccable. Sure, there is a high degree of trust here. But for the first time in a long time my three year old got to eat a hamburger and dessert at a restaurant. Thank you!!
I got soooo sick after eating here. I was up all night. I haven't been that sick in a long time.
Glutened. That is all.
Bacon Burger with GF buns and flower less GF cheesecake excellent
BE VERY CAUTIOUS if you're truly Celiac!! Visited from out-of-state. Called ahead on a Friday evening, confirmed with management that GF options could be prepped separately and reduce risk for contamination. Waited an hour for a table, was finally seated. Asked waitress to confirm chef could prepare a SALAD with grilled chicken separately -- kitchen manager told her there was high risk of contamination. A SALAD ? With grilled chicken? Manager came by, was arrogant and condescending stating that any restaurant cannot guarantee anything. No attempt to even reassure that he would have the chef grill the chicken separately or anything. After an hour and half of waiting for dinner, I left and went to California Pizza Kitchen -- which is amazing by the way!
Although there are gluten free options there seems to be a lot of issues with staff knowledge. Fries are marked as gluten free on the menu but they are not cooked in a dedicated fryer. Only two salad dressings are ok and server had to check several times to see what was safe.
Gluten free cheesecake and great GF menu.
This Cheescake Factory location is not as good as the La Cantera location at doing gluten free, but it may depend on your server. They are usually way, way too crowded and chaotic, especially on weekends. However, the corn cakes are super here and you probably can't go wrong with them! If you do go, you have to insist that they cut the godiva cheesecake with a new knife or else they do use the same one on multiple cheesecakes.
Wow - never thought I could eat cheesecake without getting really sick until I tried an amazing chocolate cheesecake from here. My mom got it for me and it was soooo good, and I didn't get sick! I also had the gluten free mac and cheese. It was good, but the pasta was a little undercooked. But I know how finicky gf pasta can be!
I had a cheeseburger on a gf bun and it was amazing. The Godiva Chocolate Cheesecake is to die for.
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