They have an entire GF menu to pick from. Their hamburger bun was so good!! The staff are great and very helpful.
They have all there GF items marked on the menu. Salads, burgers, fish, pastas. French fries in dedicated fryer. I had an appetizer of corn mesa cakes topped with avocado and sour cream and salsa. It was very good. The waitress we had (HB location) was knowledgeable and had family with celiac and told us she would have the chefs be careful about cross contamination. I have celiac and I didn't get sick so I'm guessing it was all prepared safely as possible in a kitchen that has gluten also. I will go back.
We had an awful experience here. My 13 year old was diagnosed with celiac 5 months ago & this was one of our first times venturing out to eat for my birthday. We called ahead & they said they understood celiac & would take special care. She ordered a gf pasta. A few bites in to the fusilli gf pasta, she pulled out a bow tie pasta. We pulled over the manager who admitted to us that they cook the gf pasta in the same pasta water than all the other pasta. We were pretty upset. He offered to remake it, but was planning to prepare it in the same manner. I asked him to please prepare the new pasta in a clean pot. He said he would and we were quickly presented with a new plate. She put her fork in, and this time pulled out a spaghetti noodle. Exasperated, we called the manager over & he was dumbfounded as its presence in the new pasta and had no explanation. At this point she was done trying. They took it off the bill & gave her a gf chocolate cheesecake for dinner which was quite delicious. I would never take someone with celiac there again, as they clearly do not understand the severity of gluten to the diagnosis.
Gluten free items are clearly marked on this chain's menu. I ordered the lunch sized salmon which was standard fare. My lunch came out after my non-gluten free family's. The waitress said that they had originally made my plate with broccoli (which is cooked in pasta water). They substituted for sauteed green beans.
All in all, pretty good. I'm a vegetarian with gluten sensitivity and I have a decent amount of choices here. They seem to lately have the normal menu but with the option to modify certain dishes to be GF. I wish they would state what is ALREADY gluten free. It just makes me a little nervous asking for a normal menu item to be gluten free, so when it looks exactly the same as an item with gluten you're just hoping the server/kitchen didn't overlook the gluten free request. Not saying I've had a problem, I just have to be annoying and ask again when my food arrives that it's gluten free so I don't spend 2 days in agony.
Really tasty gluten-free food! Vegetarian & vegan options too! Celiacs be warned that sometimes regular noodles will get mixed in with the gluten-free pasta dishes. I've had that happen a couple times now. Easy to pick out but it's contaminating. Their salads are really yummy and large portions!
The meal was bad and the cheesecake was delicious. The waitress got an attitude about whether or not the fry cooker was dedicated. Turns out that they now have a dedicated fryer and both sweet potato and regular are GF but SP is still not noted as GF on the menu.
I'm truly excited how many GF options are offered on the menu and the quality of their bar staff during lunch time. Also, the rice noodles are actually made with rice flour so I was able to order the Chicken Lettuce Asian Tacos without modifications; that made my heart so happy.
After a few years of avoiding this chain, I was finally forced back because someone wanted to go and I did not want to be the jerk who said no. To my surprise they now have a GF menu which wasn't horrible, except, of course for dessert. Then you get basically a flourless chocolate cake.
They seem to offer very few options. We had roasted chicken w mashed potatoes and grilled salmon which were good. Even though they offer GF bun- Burgers and fries are cross contaminated. Waitress was very kind to warn of cross contamination. But manager would supervise any GF orders.
Although their massive menu doesn't really include as many GF options as one would hope for, they make up for it by excellent food quality, knowledgeable servers, and (I know it sounds silly) decent GF buns. When everyone at the table is snarfing the bread, it was nice of the server to bring a warm, lightly toasted GF bun so I would have something too. And the bun is actually delicious. And don't get me started on the Godiva cheesecake....love love love.
In my experience, they treat gluten sensitivities like a fad diet and therefore do not take it seriously. My server could have cared less. I did not feel safe at all. Will not be back and it's a shame since this was one of my favorite restaurants before.
Our server was extremely careful once we let him know we had Celiac and not only went to ask about the fry oil and pasta water but took it upon himself to check the ingredients and preparation of our beverages even though I forgot to ask about them. He let us know their protocol about changing gloves and two different managers stopped by our table to ask if we had any others questions. We felt very safe eating there!
This one in particular behaved very unfriendly and non-sympathetic at all!! We had to order what they suggested from the GF options and my 3yr old daughter got very sick that night. She wanted her usual GF burger with the GF fries and these were both denied because they said they couldn't guarantee they would be safe... In exchange she actually did get sick from their GF pasta!!!
I had gf bacon cheeseburger with gf bun and gf fries cooked in a separate fryer. (After asking them several times to check!) the staff were very patient. It was definitely a treat! Gf choc cheesecake for dessert- only issue, I was too full to eat it all! Not ill at all, just very full!
Very disappointed in their gluten free menu. Not a separate and distinct menu, just items noted can be made gluten free on request. Ordered a salad and learned when it was served the chicken breast had been eliminated because of the marinade. Unable to provide a plain unmarinated chicken breast. No protein option available.
The manager said it would be 100% gluten free and me and my mom decided to share a pasta carbonara dish. It took forever to get there, and when a lady came with our meals, my aunt's plate of pizza was overlapping mine. I looked over it but, after I took five bites I discovered a piece of regular pasta in my gluten free pasta. I had a mini panic attack while my mom sorted it out. Manager didn't even come out to talk to us. I got a new dish of pasta, and we got our whole meal for free because of it. Felt sick the next morning. Never going to Cheesecake Factory ever again.
Cheesecake was surprisingly slow to come out with their GFree options. Finally they have a seperate menu. All of their menus are books so I still worry about education and cross-contamination with their cooks. I did have the lemon roasted chicken and it was delicious. Also had the Godiva Chocolate cheesecake - it was just ok.
My daughter has celiac disease. Call ahead & Spoke with main chef ahead of time & he said they take gluten free seriously. When we got there, server was great & understanding. Had a good selection of gluten free foods to choose from. My daughter loved the food. Afterwards my daughter wanted to try the Godiva gluten free cheesecake. The server made sure they used clean utensil to get a piece. My daughter didn't get sick. Great experience!!
I had a great experience! We sat at the bar and she was fantastic about all things gluten; I even had a visit from a manager saying that their chips for the guac weren't gf and asking if I wanted celery sticks instead. And this is the only reason I gave them 4 stars instead of 5; I feel like if your guac dish is marked as gf, it should be or they should keep gf corn chips on hand...it's not like they are hard to come by! I had their kale salad, some guac and Steak Diane, plus the Godiva Cheesecake, all delish and seemingly gf! The bartender did say that they are very careful about serving utensils when they have the cheesecakes, but there's not a dedicated space for the Godiva there, so there could be contamination.
No gf menu, just items listed that can be gf upon request. staff is helpful finding safe items. What really irritates me is that the only cheesecake that can be ordered gf is Godiva chocolate, ugh! Rating would be much higher if I could have gotten a decent cheesecake!
$$ Delicious. Only one gluten free cheesecake--chocolate Godiva--very rich! Good for sharing. Can't eat it all in one sitting. There are a few gluten free pasta items. I have only tried the gluten free falle chicken roasted garlic but I liked it so much I keep ordering it. The dinner pasta (not lunch) is very large, enough for two people. I'd like to try the eggplant one though. As always, make sure to inform the staff if you have an allergy/celiac so that they can let the manager and chefs know. They are very good about handling it without creating a scene.
I was fine not having the bread when my dad asked if there was bread I could nibble on. they brought me the most delicious roll I was sure there had been a mistake. the waiter was super nice and said he was 100% sure it was gf. I seriously started crying. I haven't had bread like that in a year!only one gf cheesecake option but its chocolate so no complaints and no worries about getting sick!
We ate there twice and I had success both times. I was told fries had a separate fryer but didn't get them. Burgers were great and was told their dressings for salad all had a dairy component. They did offer vinegar and oil and brought bottle for me to inspect. Good thing as one was a malt vinegar.
My husband and I can here with such high hopes.. We started with the corn cake tamales and they were AMAZING! Now you might be wondering why the 3 stars if it was amazing.. Well after the appetizer it went downhill, and fast.. They then brought our 2 entrees out and they looked wonderful! The person who brought our meal (not our server) then asked if we would like grated parmesan on top, and I asked her if the parm was gluten free (as I have found several that are not) and she was like its cheese.. And was argumentative with me about cheese being gluten free, but would not say that this was.. So I just said "no thanks" she walked away and seemed mad at me for asking.. We started eating and first thing I noticed is it was cold.. My husbands was piping hot.. So then after a few bites I found a mushroom in my pasta which was not supposed to have mushrooms.. We then asked the server to be sure and she said we were right and took the plate to remake it.. But that makes me wonder about how they actually handle cross contamination. So all in all it was an okay experience.. Would we go back? Maybe.. But that's a big maybe.
Ordered two small plates- chips and guacamole and sweet corn tamale cakes- as they were listed "gluten free upon request" on the menu. The plates were NOT gluten free. Got severely ill and contacted Cheesecake Factory about their lack of training on food allergies. Haven't heard back yet.
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