Server was exceptionally helpful with checking with kitchen about food allergies. Manager even came to table to check. Gluten free cheesecake was tasty but very rich!
I seem to have problems with cross contamination the two times I went to this restaurant.
Amazing food as always. They have a good variety of gluten free foods, which I was very thankful for. I ordered a GF cheeseburger and GF fries, which was so good, however I had a bad reaction, I think just from cross contamination. It happens, for it's not celiac certified, so I took my chances. I probably will go there again because I appreciate them trying to accommodate us gluten intolerant! Just be wary if you have celiacs.
Lots of gluten free options including pasta, turkey burgers, hamburgers, chicken and beef entrees. Drawback: soups and appetizers are not gluten free. Only gluten free cheesecake is Godiva Chocolate, luckily my favorite, i am a chocoaholic. I always get great service there. Cross contamination can happen, they do not have a completely gluten free kitchen section.
I'm very sad to give this a poor rating, but I've been glutened twice & I will not be returning for a meal. I stop in to take the Godiva cheesecake to go, but once the pasta made me sick (possible from using same water or strainer?) and the other time the salad made me sick... I'm guessing they just picked off the croutons? Regardless, I gave them a second chance-which I typically never do.
There were several great options. The Shepard's pie is amazing, and a huge portion. Had the Godiva cheesecake for dinner, very rich and delicious. I enjoyed not having to have a separate menu for gluten free, beside items that were or could be gluten free there was a logo beside it on the regular menu.
This was my son's first visit & he loved everything about it! He is only 12, but even he noticed that our server Tara went above & beyond! We each had a GF burger, fries & the GF Godiva cheesecake...which were all amazing! If you are visiting this Cheesecake Factory, you can request Tara too- she was great!
They've updated their GF menu and retrained their staff. Their second attempt at GF is a success, and I feel completely safe eating there. Upon request, they bring me a nicely toasted Udi's roll so I don't feel left out when they bring my honey a bread basket. My favorite meals are the French Country Salad and the Corn Tamale Cakes. Four or five visits and no problems.
Do not eat here if you have Celiac Disease. Definite cross-contamination on the GF pasta. They will toast a piece of GF bread for you, but I doubt they use a separate toaster. They probably don't boil their GF pasta separately. I feel like I got hit by an 18-wheeler after eating there last night. I will definitely not return.
Waitress did not have any idea what Celiac or gluten free meant. This is a management issue, education. So far, eating gluten free in Florida simply sucks.
Called ahead to ask about the gluten-free menu & was refused information. The person answering the phone insisted I come in to look at it in person instead. Well, I'm not making the drive if I don't have a clue what's safe. And, really, why is there wheat flour in most of the cheesecakes? I just don't trust Cheesecake Factory. So shady!
Had a great experience here, my server was very well informed with regards to the items on the menu and how it was prepared. She notified the manager and the chef about my allergy. I was a bit apprehensive about how busy they were and how careful they were going to be with regards to cross-contamination.
Was assured my meal was Celiac friendly after explaining many times to our waitress. Got a cheeseburger with gf bun and gf fries. Was sick within 15 minutes, full blown glutened. They obviously do not take Celiac or GF seriously. Ruined 2 days of my trip. Stay far away!!
Had the salmon it was amazing!!! Told the waiter I had celiac he brought me out my own gf roll and own butter, checked on all the sauces for me and made sure I had an excellent experience... Only down side was only one cheesecake was made gf that night!
I ordered a pasta dish off their gluten free menu. My waiter was awesome. When the food came out there was clearly too different pasta types on my plate. He spotted it before I did. After that the manager personally made my meal to ensure whatever mistake happened didn't happen again. Unfortunately the manager isn't a great chef but I appreciate the second time around I could actually eat my food, two hours after I ordered it. On the bright side the complimentary gluten free chocolate cheesecake was amazing!
Good gf options to choose from, but I'd opt for a sandwich or appetizer and stay away from the pasta - they haven't quite figured out how to prevent cross contamination, and I actually found a regular pasta noodle in a GF pasta dish. No problems with any other menu items though and I eat here regularly.
You should not offer a gluten free menu if you don't even take basic precautions to separate the food. I ordered a dish with GF pasta, it contained several pieces on non GF pasta in the dish. The manager came over and assured me that the next dish would be fully GF. I waited 20 minutes for another dish containing mixed GF and regular pasta. Unfortunately I ate much of the "GF" dish before realizing it was cross contaminated. Sick for a week, even after being assured by a manager it would be GF. I know they can't assure 100% GF but having mixed GF and regular pasta is unacceptable.
When I went there they had the manager come talk to us and their gf hamburgers are AMAZING!! So is the gf cheesecake. There was cross contamination when I ate there once but they are okay with not cross contaminating. Like, for my sister the manager cooked her steak with a pan that they just got and had not been used yet.
My son and I both got sick. Definitely not safe for celiacs.
My sweet waitress was so worried that she double checked my order with the manager just to make sure it was gluten-free.
I told the waitress that I had celiacs and I ordered a salad with no dressing. Chopped factory salad. I think there may have been some sort of wonton in my salad that was not supposed to be in it because I got violently ill. Will never go back!!!
They actually know how to cook gluten free pasta. I got the 4 cheese dish with chicken and it was really good. I was surprised because chain restaurants have a harder time with gluten free pasta it seems, Olive Garden certainly puts theirs through a gross shredder every time. The waitress was sure to ask me if I had an allergy, there were no mixed noodles, it tasted great!
Went ahead of time in the morning to talk to the Chef. Chef Payne understood what we needed. He gave us his business card for when we returned later the same day and he took care of us. Dedicated French Fry fryer. They have burgers with gf buns (tastes like Udis). They have some pasta dishes, salads, chicken, fish, etc... For dessert they have a GF chocolate cheesecake (however it is in the showcase with the other cheesecakes). Chef told us that he could get a piece from the freezer to take home or eat there (although it probably wouldn't thaw out that quickly). There were also 2 ice cream sundae options - got Rocky Road - it was incredible!! We'll be back!!
Beware of the salads. I ordered one and they took all the ingredients off. No bacon, no dressing, no avacodo. Lettuce with tiny bit of balsalmic, they wouldn't give me more. All the while my husband ate what looked like a wonderful flavorful very large meal. They never came to check on us and then made it a big deal when I didn't want to eat that or anything else cause my husband was finished eating. After 1.5 hours (very bad service too) I left hungry. Find another establishment.
I'm glad other people have eaten here and not gotten glutened. However, I've gotten sick every time I've eaten here! Maybe it's my fault for ordering gluten free pasta dishes, but they shouldn't label it gluten free if it's not! I do appreciate the large gluten free menu though.. So I felt like that warranted 3 stars!
GF items are clearly labeled on the menu! What a plus. This makes dining out so much more pleasant for me. They only have one GF cheesecake available (the Godiva Chocolate Cheesecake). I wish they'd have a larger selection of GF cheesecakes. Otherwise, this isn't a bad place for many GF cordials, appetizers, and entrees.
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