Five Guys

7 ratings
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Burgers, Fries

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
4 ratings

As rated by the community

1539 Hilliard Rome Road
Columbus, OH 43228

Most Recent Reviews


Overall Rating

Review


Amazing experience here! They are very careful and the food is so good.

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


There food Is so delicious. I always get fries and a hotdog in a bowl. Just make sure they put the fries in a separate bag so it won’t touch a cheese burger if someone else get that.

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


My daughter has just been diagnosed ... So going out to eat was new and scary. They are so wonderful . Reassuring ... Knowledgable and sweet. My daughter said look they changed there gloves for me. Amazing

Updated 7 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Burgers
  • Fries

Categories

  • Fast Food
  • Kid Friendly
  • Lunch
  • Takeout

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More Reviews


Overall Rating

Review


I'm visiting from out of town and ordered lile I do at home. When I picked up my food I was a bit upset, my fries were in the same bag as my Mom's bunned burger. I didn't complain, just kind of did an 'oh' & frowned. The guy didn't say anything though. A few minutes later the manager (?) Forrest M. (according to the receipt) brought out more fries for me "because they didn't exactly follow the allergy." I feel like that was exceptionally good customer service on their end!

Updated 8 years ago read full review

Overall Rating

Review


Tried Five Guys based on the previous reviews. Ordered online for takeout. I have to say that for a lettuce wrapped burger this was pretty good. A little greasy but otherwise good. I enjoyed the fries as well. This is a good option when everyone is getting a burger and I need someplace I can get one as well. Take out was pretty fast.

Updated 9 years ago read full review

Overall Rating

Review


I have finaly gotten my life back, after discovering my glutten sensitivity problem.

I have finaly found a place I can go to and enjoy a hamburger and fries again.

They use peanut oil, and only fry fries, in their fryers.

I get their hamburges with cheese in a bowl loaded with extra pickles and lettuce and a mountain of fries.

I all so enjoy their free peanuts while I wait.

THANKS FIVE GUYS, PLEASE DO NOT ADD ANY OTHER ITEM TO YOU DEEP FRYER.

Celiac friendly?

Yes

Updated 9 years ago read full review

Symptomatic Celiac

Overall Rating

Review


Everything is gluten free except the buns. They were very friendly. I brought in my own bun and they placed it in foil to avoid contamination. They grabbed new utensils and a new container of mayo. They changed their gloves. The employees were very nice and made my day. I am so happy that I can have my favorite cheat treat and not feel like I'm high maintenance while ordering. A+++. Great service.

Celiac friendly?

Yes

Updated 10 years ago read full review

Reviews of this Chain

Gluten Intolerant

Overall Rating

Review


Order taker asks about allergy and informs cook staff. I like that I can see them following the protocols (change gloves, clean grill, etc). Dedicated french-fry fryer. Good food.

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Refused to even serve me they said they can’t prevent any cross contamination even though the only gluten containing item in this location is the buns. Wouldn’t change gloves or utensils or anything just told me no.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Symptomatic Celiac

Overall Rating

Review


April 26, 2014. These guys handle the 'Allergy burger' very well. Ask for it by that name, they'll know how to treat your food prep. They have a dedicated frier and make a mean lettuce wrapped burger. I always order extra lettuce and they don't fall apart. I never have an issue with cross-contamination at this chain.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


They were so careful when preparing my burger and french fries. They do not have gluten free buns. The fries are safe to eat. I order a burger without a bun and bring in my own bun.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Ordered burger with no bun. Guy was helpful in answering questions. They hard a list of ingredients for different sauces. And marked it was for allergy on the order.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers delivery
  • Offers online ordering
  • Offers outdoor seating

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