Told them my daughter was celiac, asked if they changed gloves and such. They told me they do, but after watching them prepare and constantly touch buns and then go back to the burgers, fries, line work. It definitely wasn’t the safest.
— Not at all
— Some
— Excellent
since theu do not fry anything but french fries in their oil, its safe to order the fries !
Awesome!!!! We happened to be in the City and decided to eat here since the one closer to our house has been decent and we've never gotten sick due to cross contamination. This location was even better! They quickly informed everyone of the allergies related to the order and they designated one person to handle start to fiinish. he changed gloves, cleaned the surfaces, then changed the gloves again. They packaged the bugers so the cheese didn't stick to the aluminum foil cover. They've raised my expectations going forward.
Yes
Great burgers and gluten free fries (for those that couldn't figure it out, just look on their website). My only complaint is that they don't have plates. It would make eating a bunless burger a million times easier.
Order taker asks about allergy and informs cook staff. I like that I can see them following the protocols (change gloves, clean grill, etc). Dedicated french-fry fryer. Good food.
— Excellent
Refused to even serve me they said they can’t prevent any cross contamination even though the only gluten containing item in this location is the buns. Wouldn’t change gloves or utensils or anything just told me no.
— Not at all
— Not Much/None
— Poor
April 26, 2014. These guys handle the 'Allergy burger' very well. Ask for it by that name, they'll know how to treat your food prep. They have a dedicated frier and make a mean lettuce wrapped burger. I always order extra lettuce and they don't fall apart. I never have an issue with cross-contamination at this chain.
— Very
— Most/All
— Excellent
They were so careful when preparing my burger and french fries. They do not have gluten free buns. The fries are safe to eat. I order a burger without a bun and bring in my own bun.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Ordered burger with no bun. Guy was helpful in answering questions. They hard a list of ingredients for different sauces. And marked it was for allergy on the order.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent