Stated up front about celiac and that I could not have gluten. The mgr oversaw the prep. They washed their hands and changed gloves. I got a lettuce wrap ( they don’t have GF buns) and was very happy with my experience
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
I only ever get the fries here, and it's nothing to do with the other food. They're just so awesome that I don't need anything else. I've never gotten sick from them.
Yes
Great food & love the fact that they have a dedicated fryer for the fries. However, back in Oct of 2013, I watched the person touch my fries when putting them in the cup immediately after they had just touched the buns without changing their gloves, even though I had told them that I have Celiac Disease & a severe issue with gluten when ordering. If I hadn't be watching, I would have been very sick from the cross contamination. When I brought it to her attention & asked her to change her gloves & for new uncontaminated fries, she obliged. This is the only location I have ever had an issue with this situation & I have eaten at Five Guy's in 4 different states.
Ordered burger without the bun and small fries. They have NO breaded foods (as of July 2012), so the fryer is safe!
BEST BURGER I HAVE EVER HAD!
When you tell tell them to HOLD THE BUN, they'll ask if this is because of a food allgery. They'll they tell the preparer and they'll change their gloves, etc.
If you like burgers and fries, this is the place for you!
Order taker asks about allergy and informs cook staff. I like that I can see them following the protocols (change gloves, clean grill, etc). Dedicated french-fry fryer. Good food.
— Excellent
Refused to even serve me they said they can’t prevent any cross contamination even though the only gluten containing item in this location is the buns. Wouldn’t change gloves or utensils or anything just told me no.
— Not at all
— Not Much/None
— Poor
April 26, 2014. These guys handle the 'Allergy burger' very well. Ask for it by that name, they'll know how to treat your food prep. They have a dedicated frier and make a mean lettuce wrapped burger. I always order extra lettuce and they don't fall apart. I never have an issue with cross-contamination at this chain.
— Very
— Most/All
— Excellent
They were so careful when preparing my burger and french fries. They do not have gluten free buns. The fries are safe to eat. I order a burger without a bun and bring in my own bun.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Ordered burger with no bun. Guy was helpful in answering questions. They hard a list of ingredients for different sauces. And marked it was for allergy on the order.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent