Unfortunately, this place is not safe and staff is not trained for gluten or any other allergies. The only training they have is to keep fresh vegetables safe from raw meets. Every time id go there I would feel little sick and now I know why. They don’t change gloves after they touch buns, only after touching raw meat. Bummer, loved their food. I did talk to manager, who promised he would talk to general manager, but I don’t have high hopes.
No
When we ordered my husbands burger with no bun we were immediately asked if it was due to an allergy. When we said yes we were very impressed with how careful they were to not cross contaminate. Glove change, one person working only on his food. Great job, and thank you for being so careful!
Great fries and burgers!
Order taker asks about allergy and informs cook staff. I like that I can see them following the protocols (change gloves, clean grill, etc). Dedicated french-fry fryer. Good food.
— Excellent
Refused to even serve me they said they can’t prevent any cross contamination even though the only gluten containing item in this location is the buns. Wouldn’t change gloves or utensils or anything just told me no.
— Not at all
— Not Much/None
— Poor
April 26, 2014. These guys handle the 'Allergy burger' very well. Ask for it by that name, they'll know how to treat your food prep. They have a dedicated frier and make a mean lettuce wrapped burger. I always order extra lettuce and they don't fall apart. I never have an issue with cross-contamination at this chain.
— Very
— Most/All
— Excellent
They were so careful when preparing my burger and french fries. They do not have gluten free buns. The fries are safe to eat. I order a burger without a bun and bring in my own bun.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Ordered burger with no bun. Guy was helpful in answering questions. They hard a list of ingredients for different sauces. And marked it was for allergy on the order.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent