Five Guys
7 ratings
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Burgers, Fries
Warning
This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.
Safety Rating
4 ratings
As rated by the community
1100 Jefferson Road
Rochester, NY 14623
Most Recent Reviews
Review
The staff at this restaurant chain is well trained on allergy protocols. They took extra efforts to announce an allergy order. Then they all changed their gloves, cooked the meat on a separate and clean section of the grill. They asked afterwards how my experience was, and how I felt after eating. I was very impressed that they knew what to do without my micromanaging their efforts. Well done!!
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Very
Safety Feature Ratings
- Dedicated gluten-free fryer
- Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
- Staff is knowledgeable and can answer questions
- Staff will clean kitchen space or change gloves if asked
- Food comes out flagged or marked gluten-free
Quality & Quantity
Is there a gluten-free menu?
— No gluten-free information on the menu
How much of the menu is available gluten-free?
— Some
How would you rate the taste and quality of the gluten-free food you tried?
— Excellent
Other
Other Characteristics
- Good for dairy-free
- Good for dinner
- Good for kids
- Good for lunch
- Good for takeout
- Offers outdoor seating
Review
You can get your burger wrapped in lettuce instead of getting it on a bun. Fries are also gluten free and delicious.
Photos
More Reviews
Review
Staff is very knowledgeable and accommodating. Ordered cheeseburger with a number of toppings (no bun) and fries to go. They packaged the burger in a small container with the cheese and veggies on the burger patties and the condiments in separate containers.
Review
Love these guys! No cross contamination for the fries and they are knowledgeable about gluten sensitivity. My only request is that they begin offering Udi's GF hamburger buns.
Review
all cooks will change their gloves with a gluten free order. great food, and very trustworthy service!
Review
Very helpful. Used lettuce instead on buns so we were still able to feel like we were eating burgers like before we were gf!
Reviews of this Chain
Review
Order taker asks about allergy and informs cook staff. I like that I can see them following the protocols (change gloves, clean grill, etc). Dedicated french-fry fryer. Good food.
Quality & Quantity
How would you rate the taste and quality of the gluten-free food you tried?
— Excellent
Review
Refused to even serve me they said they can’t prevent any cross contamination even though the only gluten containing item in this location is the buns. Wouldn’t change gloves or utensils or anything just told me no.
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Not at all
Quality & Quantity
How much of the menu is available gluten-free?
— Not Much/None
How would you rate the taste and quality of the gluten-free food you tried?
— Poor
Review
April 26, 2014. These guys handle the 'Allergy burger' very well. Ask for it by that name, they'll know how to treat your food prep. They have a dedicated frier and make a mean lettuce wrapped burger. I always order extra lettuce and they don't fall apart. I never have an issue with cross-contamination at this chain.
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Very
Safety Feature Ratings
- Dedicated gluten-free fryer
Quality & Quantity
How much of the menu is available gluten-free?
— Most/All
How would you rate the taste and quality of the gluten-free food you tried?
— Excellent
Review
They were so careful when preparing my burger and french fries. They do not have gluten free buns. The fries are safe to eat. I order a burger without a bun and bring in my own bun.
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Somewhat
Quality & Quantity
Is there a gluten-free menu?
— No gluten-free information on the menu
How much of the menu is available gluten-free?
— Some
How would you rate the taste and quality of the gluten-free food you tried?
— Excellent
Review
Ordered burger with no bun. Guy was helpful in answering questions. They hard a list of ingredients for different sauces. And marked it was for allergy on the order.
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Very
Safety Feature Ratings
- Staff is knowledgeable and can answer questions
- Staff will clean kitchen space or change gloves if asked
- Dedicated gluten-free fryer
Quality & Quantity
Is there a gluten-free menu?
— Gluten-free items are marked on the main menu
How much of the menu is available gluten-free?
— Some
How would you rate the taste and quality of the gluten-free food you tried?
— Excellent
Other
Other Characteristics
- Good for dairy-free
- Good for dinner
- Good for kids
- Good for lunch
- Good for takeout
- Offers delivery
- Offers online ordering
- Offers outdoor seating
More Info