Five Guys

7 ratings
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Burgers, Fries

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
7 ratings

As rated by the community

707 Southpark Blvd.
Colonial Heights, VA 23834

Most Recent Reviews


Symptomatic Celiac

Overall Rating

Review


The lettuce wrap was pretty useless because it was one piece of lettuce, but I am grateful they have this option for those who are gluten free. Shakes are not gluten free.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 11 months ago read full review

Celiac

Overall Rating

Review


Explained that I have celiac and asked what precautions are taken everyone changed their gloves and washed their hands before touching my food (including the cook!!) Food was kept separate from all gluten breading and fries were good!!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good with other allergies
  • Offers delivery
  • Offers online ordering
  • Offers outdoor seating
Updated 2 years ago read full review

Celiac

Overall Rating

Review


Asked for a bowl/and told them that my son has celiac. I watched as the person preparing my sons burger bowl handled multiple buns and put the container on a very dirty counter. I asked them to please remake, with new gloves as the cross contamination would make him sick. I got an eye roll and major attitude from her.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Updated 2 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Burgers
  • Fries

Categories

  • Allergy Friendly
  • Delivery
  • Fast Food
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Outdoor Seating
  • Takeout

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More Reviews


Celiac

Overall Rating

Review


The staff was extremely knowledgeable on celiac. When I asked if I could have my burger wrapped in lettuce they asked if it was for an allergy when I told them yes they changed their gloves and I heard with my own ears them ask twice if “this burger was for the gluten allergy” I was extremely impressed. Will be returning

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


Super friendly, I will take my gluten free business there again. I didn't feel deprived at all, love it!

Celiac friendly?

Yes

Updated 8 years ago read full review

Overall Rating

Review


Five Guys, Five Stars! Best burger and fries I've had in 20 years! They have two great GF options for your burger to order...in a lettuce wrap or in a "bowl" where your burger is served over your fixin's from lettuce and tomato to grilled onions and mushrooms! The staff at the Chester Five Guys were super friendly and patient with a newbie like me and the place was very clean. The only downside was I ate waaaaay too many fries!

Celiac friendly?

No

Updated 8 years ago read full review

Reviews of this Chain

Gluten Intolerant

Overall Rating

Review


Order taker asks about allergy and informs cook staff. I like that I can see them following the protocols (change gloves, clean grill, etc). Dedicated french-fry fryer. Good food.

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Refused to even serve me they said they can’t prevent any cross contamination even though the only gluten containing item in this location is the buns. Wouldn’t change gloves or utensils or anything just told me no.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Symptomatic Celiac

Overall Rating

Review


April 26, 2014. These guys handle the 'Allergy burger' very well. Ask for it by that name, they'll know how to treat your food prep. They have a dedicated frier and make a mean lettuce wrapped burger. I always order extra lettuce and they don't fall apart. I never have an issue with cross-contamination at this chain.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


They were so careful when preparing my burger and french fries. They do not have gluten free buns. The fries are safe to eat. I order a burger without a bun and bring in my own bun.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Ordered burger with no bun. Guy was helpful in answering questions. They hard a list of ingredients for different sauces. And marked it was for allergy on the order.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers delivery
  • Offers online ordering
  • Offers outdoor seating

More Info