I have celiac disease. This is the first location I have had an issue with. Our receipt even states "allergy". As usual I order cajun fries and a lettuce wrapped burger. Previously (before COVID, a couple years ago) we noticed that they didn't change their gloves and had to ask them to restart the order. So, I guess this location does not take Celiac or an allergy seriously!! Please be aware!!! We have had good luck with numerous other Five Guys locations.
Very good food and knowledgeable staff. You can get your burger in a bowl or a lettuce wrap. Fries are gluten free as well and they change their gloves.
Yes
they use lettuce as a substitute for bread, and prepare it on a separate surface. good choice for a quick fast meal
Yes
It was great except hopefully there will be gluten free buns in the future. Other than no gf bun, it was delicious! I hope to go back soon!😁
Yes
We usually have pretty good luck with Five Guys but yesterday was an exception. Both me and my five year old got sick after eating there. I called later and reported it to the manager so hopefully he will educate his employees on how to eliminate cross contamination. I should have watched them the entire time my food was being prepared.
Always safe here! We come often!
I eat here all the time, they are fantastic. They do not fry anything but fries so they are safe (and delicious). They are very good about dealing with a gluten allergy, so much so that they are very comfortable with it.
Yes
Order taker asks about allergy and informs cook staff. I like that I can see them following the protocols (change gloves, clean grill, etc). Dedicated french-fry fryer. Good food.
— Excellent
Refused to even serve me they said they can’t prevent any cross contamination even though the only gluten containing item in this location is the buns. Wouldn’t change gloves or utensils or anything just told me no.
— Not at all
— Not Much/None
— Poor
April 26, 2014. These guys handle the 'Allergy burger' very well. Ask for it by that name, they'll know how to treat your food prep. They have a dedicated frier and make a mean lettuce wrapped burger. I always order extra lettuce and they don't fall apart. I never have an issue with cross-contamination at this chain.
— Very
— Most/All
— Excellent
They were so careful when preparing my burger and french fries. They do not have gluten free buns. The fries are safe to eat. I order a burger without a bun and bring in my own bun.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Ordered burger with no bun. Guy was helpful in answering questions. They hard a list of ingredients for different sauces. And marked it was for allergy on the order.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent