We’ve generally had great experiences at Five Guys, but I was disappointed with this location today. I very clearly said that my daughter had a wheat allergy when ordering. Typically, the cashier yells out that there is an allergy, but she didn’t do that. Then when I looked at our receipt, she hadn’t noted it there either which meant the cooks had no notification. I walked over to the pick up area to let one of the cooks know. Someone who I suspect was a manager then yelled out “wheat allergy on the line!” which should have been done by the cashier. Our fries were put in the bag with the gluteny burgers instead of with the GF burger which was annoying. Then a few minutes later, I saw someone go up and complain that their dairy allergy was not noted on their order. The cashier definitely needed more training. If you go here, just make sure that your allergy is communicated.
— No gluten-free information on the menu
I've eaten here at least a dozen times, and never been glutened. Just be sure to tell them you have an allergy.
Yes
Yes
Only the fries are celiac safe, but they are good fries!
Great location! I bring my own bun and it's delicious!
Five Guys is a fairly safe place for someone with Celiac Disease to eat. At this location when I said "no bun" and asked to put an allergy warning on the order, the cashier immediately said the cooks would change their gloves before handling my order. The cooks also are always facing you when making your order and you can verify they change their gloves before handling your order. I would be hesitant to get a shake without knowing how they protect against cross-contamination from the mix-ins
Yes
Excellent food. Bun-less burgers and fries are safe (dedicated GF fryer). Reliable and delicious. Staff is careful to avoid cross-contamination.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Excellent food. Bun-less burgers and fries are safe (dedicated GF fryer). Reliable and delicious. Staff is careful to avoid cross-contamination.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
I appreciate that they always ask if my lettuce wrapped order is an allergy. Fries are the only thing in the fryer, so no worries about cross contamination.
— Somewhat
— No gluten-free information on the menu
— Some
— Good
I’ve gone three times in two months and it’s been great every time. I tell them “allergy warning, I have celiac’s”. I order mine on lettuce (they do a really great job at wrapping the burger in lettuce), with everything on it.
I then inform them that my spouse would like a normal bacon burger on a bun. The staff has always reassured me and I hear them tell each other “allergy!” while cooking. They’ve always put my burger in a different bag marked “***ALLERGY***” and there was a red sticker on the tin foil of my burger.
If you’ve never been to a Five Guys, they have a very limited menu of just burgers (bacon, cheese, or plain) in three sizes, French fries (plain or Cajun), and milkshakes.
The only gluten items on the menu are the buns and malt. The chocolate shakes do not automatically come malted, so there’s never been a worry for me there.
— Very
— Excellent
I only get the fries here. They are amazing
— Very
— Not Much
— Excellent