It’s hit or miss with their training on procedures. My husband watches them and has had to tell them twice that something they’d done would contaminate the food. Both times they apologized, threw it out and started again. They’re not perfect but willing to learn.
Got sick last 2 times I ate there, will not return
No
I watched a cook arrange burger buns on the flattop, then -- WITHOUT CHANGING HIS GLOVES -- walk over to the friers, lift a basket, break a French fry to test its doneness, put the broken fry back into the basket, and put the basket back down into the oil.
I asked if that was normal. He said that they aren't required to change gloves to check the fries. These French fries are GLUTEN CONTAMINATED.
No
good burgers they wrap in lettuce and the fries are gluten free
Yes
Order taker asks about allergy and informs cook staff. I like that I can see them following the protocols (change gloves, clean grill, etc). Dedicated french-fry fryer. Good food.
— Excellent
Refused to even serve me they said they can’t prevent any cross contamination even though the only gluten containing item in this location is the buns. Wouldn’t change gloves or utensils or anything just told me no.
— Not at all
— Not Much/None
— Poor
April 26, 2014. These guys handle the 'Allergy burger' very well. Ask for it by that name, they'll know how to treat your food prep. They have a dedicated frier and make a mean lettuce wrapped burger. I always order extra lettuce and they don't fall apart. I never have an issue with cross-contamination at this chain.
— Very
— Most/All
— Excellent
They were so careful when preparing my burger and french fries. They do not have gluten free buns. The fries are safe to eat. I order a burger without a bun and bring in my own bun.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Ordered burger with no bun. Guy was helpful in answering questions. They hard a list of ingredients for different sauces. And marked it was for allergy on the order.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent