It is set up a lot like a subway. The gluten items have their own utensils and are not easy to contaminate. You watch them make it, so you know how clean they are being. They are extremely careful not to cross contaminate. They clean the line after each prep. Sauces are in squeeze bottles. Gluten free ones are in a separate tray. Everything is clearly marked. They ask right away if you have a gluten intolerance. The fried bird are at the end of the line to be added last. I am extremely sensitive and rarely eat out. It was all fresh and very tasty. The whole place is kept very clean.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Told the manager I had a gluten allergy and he changed his gloves and was very helpful figuring out what was safe for me to eat. I got FOB rice because it was kept separate from the rest of the base options - one of which contained couscous so not gf. All the mixins were gf, as were the fish options that were alongside so I felt safe getting what I wanted from that section. The gf poke sauce (made with tamari) was kept separate, under the counter. For the toppings: I did have to ask for a fresh scoop to be used, and to grab my toppings from fresh containers (kept under the counter) because the toppings on display were all spilling into each other. I was able to get sesame seeds on top, though, so it was a good meal. Not the most easy gf option (Capitol Cider is much easier, a few blocks away), but with some effort, was able to get a safe meal. Probably would not trust for delivery because I had to be pretty vigilant.
— Not very
— Gluten-free items are marked on the main menu
— Most/All
— Good
I absolutely with 100% certainty got sick from eating here. I was hopeful because there were clearly marked GF signs on gluten free items and even a separate GF tamari poke sauce, but there were also at least 2 big cross contamination issues. I’m super disappointed because this place is so bomb, but I am not outrageously sensitive and I started feeling sick while I was eating it, so there was for sure a lot of cross contamination. I suspect it was from the lady at the end who literally had three big tubs of wonton strips and other gluten filled items she reached into (with gloves) for every single customer then proceeded to handle my food and utensils and touch other scoops and handles (with the same gloves.) The seaweed salad (not gf) juices were also leaking into the avocado tray next to it, which I only noticed after I asked for avocado. Ugh. Ugh ugh ugh. The staff seemed clueless when I had questions or was concerned, which only made matters worse. I hope they educate their staff and use better cross-contamination prevention practices because I would love to feel safe going back!
— Not at all
— Gluten-free items are marked on the main menu
— Most/All
— Excellent