This location is hit or miss. We have placed online orders and then arrived for pick up and had them tell us they weren’t comfortable filling the order because of cross-contamination risks. Other times they have been more helpful. We have had a much better experience at the Jack’s in Roseville at the Fountains. They have a dedicated fryer so you can get fries there, which isn’t offered in Folsom. They also can heat up their gluten free rolls separately from other items in Roseville. In Folsom we always get cold crumbly rolls. Salads are probably the safest and all of their dressings are gluten free.
— Somewhat
— Separate gluten-free menu
— Some
— Good
I had a horrible reaction I think due to cross contamination
No
Always have the salad, my choice of toppings. I'm able to eat gluten free and only have toppings that are safe. Never been cross contaminated. Been several times with coworkers.
No dedicated fryer. Good selection of salad toppings. Never had an issue with the salad
Friendly and helpful
— Somewhat
— Separate gluten-free menu
— Most/All
— Excellent
Never had an issue. Staff always takes care to separate from the rest of the food.
— No gluten-free information on the menu
— Most/All
— Excellent
They don’t technically have a gf menu, but if you say you’re celiac as you order, they’re prepare your salad or sandwich, on gluten-free bread, in the back for you! They have a dedicated fryer for the fries, too!!
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Asked about whether it was a preference or alergy. Measures taken to prevent cross contact. Ordered the Hulumi Sandwich. Fast service.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Average
I have celiac and have eaten here multiple times with no problems. I use a tester to test for gluten content. Tonight for the first time ever all three dishes tested positive for gluten (at least 20 ppm). We ordered the lemon thyme chicken breast (made in the microwave instead of the grill), garlic fries (was told they'd be made in the dedicated fryer) and the classic steak sandwhich on a gluten free bun).
I order the chicken and garlic fries every time I go.
I'm not writing this place off because it has tested gluten free dozens of other times I've been there. The place was jam packed busy and I did take out. There were other take out orders waiting as well. I believe it's highly likely the message about celiac and no gluten may not have made it to the person preparing the food or their usual safe practices weren't followed.
Or perhaps for the fries at least, I was given someone else's order (i noticed most people were ordering garlic fries).
My advice is to go during slower times and watch to be sure safe practices are flowed.