I visited the location in Downtown Disney. Our server was incredible! She washed her hands, put on new gloves, got a clean scooper and opened new pints of two flavors. We had the vanilla and the lemon. Both were amazing! Fantastic customer service.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
So many gluten-free options! The servers had lists posted by each freezer so they could advise me as to which flavors were safe. My only tiny complaint was that they used the same spoons for all the flavors. But, they did sit in water between flavors. I'm sure they would have used a new spoon had I asked. No ill effects for me, except for some discomfort as a result of eating 2-1/2 big scoops of ice cream! 😉
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
My experience was amazing! I have to be dairy free, soy free as well as celiac. They don't have the GF flavors listed, but I asked and they had a list of GF flavors. The server washed her hands, changed her gloves and got a new cartoon and scope to scope from. They don't have GF cones, but the ice cream was so delicious, it didn't matter. Their vegan ice creams are a coconut base. Enjoyed and didn't get sick!!!!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Went here twice during our week at Disney and each time the employees were very kind and patient. Both times got vanilla and the lavender honey in a cup which they scooped from the back. Didn’t get sick either time and the ice cream is delicious
— Very
— Most/All
— Excellent
Super cute place with a lot of options. The only gluten free option was out therefore I went out of the store empty-handed. The person helping me seem very knowledgeable willing to go in the back to get a scoop with awareness of allergies.
— Somewhat
— No gluten-free information on the menu
— Not Much/None
— Excellent
Vegan items were marked on menu, but not GF. Employees didn't seem 100% educated on GF needs, but they had a list of GF options. Best to ask them to check the list twice to be safe. Not cheap, but the flavors are unique and the quality is high.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
I’ve had good experiences here and the scoopers have always been willing to scoop from a fresh tub for me but there’s a lot of staff so no guarantee. The only downside is a lot of the flavors are not gluten free.
— Very
— Some
— Excellent