Cheesecake Factory

3.0 stars 3.0 out of 5 9 ratings

10260 Midtown Parkway, Jacksonville, FL 32246

(904) 998-9511
60% of 5 votes say it's Celiac friendly
  • User profile picture thumbnail
    2 ratingJanuary 07, 2016

    They have a lot of GF options and are well informed on the issues of cross contamination, yet every time I eat there I still get some cross over. Only go if you have a mild intolerance. Not celiac friendly, their kitchen is just too crazy to be perfect. There GF burgers are really good though... May have to suffer an outbreak for it.

  • User profile picture thumbnail
    1 ratingFebruary 21, 2015

    Do NOT eat at this CCF if you must be gf! My server seemed ticked that I would ask for gf. I am now violently ill.. I know what cross contamination feels like, and this isn't it. I honestly believe I was served non gf pasta, even though the person who brought it out told me it was gf. Lesson learned the hard way. :-(

  • User profile picture thumbnail
    5 ratingMay 27, 2014

    Very nice gluten free menu - lots of options

  • User profile picture thumbnail
    2 ratingApril 22, 2014

    been here multiple times. almost inevitably served gluten by accident or given the most tasteless dry chicken and plain rice as my "only option"

  • User profile picture thumbnail
    1 ratingMarch 19, 2014

    I work at a different Cheesecake Factory so this one might be slightly different. However, I see the most horrible things happen with "gluten free food". I came here cause of a friends birthday choice and ate grilled salmon, which I never have a problem with. But stay away from the pasta and salad dressings. I have found pasta in my eggs, and gluten free pasta. The salad dressings get mixed up all the time. Stick with grilled food!!!

  • User profile picture thumbnail
    4 ratingFebruary 03, 2014

    Great gluten free menu. pasta was good & tender. would be nice to have more than one cheesecake option but the one they have is very good.

  • User profile picture thumbnail
    5 ratingDecember 29, 2013

    I recently revisited this location (after being turned away a few years ago) and I am sooo glad I did! They have a new multi-page gluten free menu!! Wow! The food was great. I had a burger with a gf bun, seemed like an udis bun, and French fries. Will be back again soon.

  • User profile picture thumbnail
    4 ratingSeptember 16, 2013

    I read a lot of bad reviews about gluten items showing in “gluten free” entrees, so I sent an email to the corporate office. I received a call from their representative on September 10, 2013 stating they now have a menu dedicated for those who are gluten free. First let me say that they have a separate area in the kitchen with designated utensils for gluten free items, this will cut down on cross contamination. The representative relayed that they try to prepare gluten free items first. This is a new program, about a week old from this review. My family and I have eaten there two times since my conversation and have been satisfied both times. The only problem would be the noodles at this time, some was too hard while other entrees where too soft. They have gluten free bread, for those who want an actual hamburger/turkey burger/mushroom burger/eggplant burger (yes many choices). Like all restaurants the waiter can make the experience great or just average, which is why I won’t deduct my rating for an establishment because of one waitress. They also have desserts that are consumable for those with gluten intolerance/Celiac. Another feature my wife and I like is the fact they state that some items may contain has much as 20ppm. Finally the prices, there is NO added surcharge for wanting gluten free items; the price remains the same, minus the bread that is given complimentary in the beginning of the meal for those who can consume gluten. For those who miss eating Cheesecake Factory I highly recommend revisiting now they are serving gluten free items.

  • User profile picture thumbnail
    5 ratingFebruary 10, 2016

    4200 Conroy Road, Orlando, FL 32839

    GF appetizer, dinner and dessert options and the food was very good. Staff (Janice) was very knowledgeable and helpful!

  • User profile picture thumbnail
    5 ratingFebruary 09, 2016

    7875 Montgomery Rd, Cincinnati, OH 45236

    Menu is marked with GF options. Dedicated fryer for fries is awesome! I've eaten here many times and I'm very sensitive. I have not gotten sick.

  • User profile picture thumbnail
    4 ratingFebruary 05, 2016

    201 E Pratt St, Baltimore, MD 21202

    Gluten free items on menu, decent selection. Wouldn't get cheesecake - no Godiva chocolate is GF - that's the only one they claim is GF.

  • User profile picture thumbnail
    5 ratingJanuary 23, 2016

    2301 Kalakaua Ave, Honolulu, HI 96815

    I am Celiac. I ordered the cheeseburger....fantastic! I own a 100% gluten free restaurant in Maui (yes 100%) and really wanted a cheeseburger (with a real bun) while visiting Oahu. I feel fine and will probably go back before we head home.

  • User profile picture thumbnail
    5 ratingJanuary 23, 2016

    11800 Lake Victoria Gardens, Palm Beach Gardens, FL 33410

    Incredible!!! Knowledgeable servers and amazing gf pasta and Godiva chocolate cheesecake!

  • User profile picture thumbnail
    5 ratingJanuary 22, 2016

    16535 SW Freeway, Sugar Land, TX 77479

    Great pasta & burgers. Salads!Celiac friendly.

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    2 ratingJanuary 20, 2016

    250 Granite Street, Braintree, MA 02184

    I didn't realize the cheesecake would be gluten free which led to 5 hours of wrenching vomiting. :(

  • User profile picture thumbnail
    5 ratingJanuary 16, 2016

    640 West Dekalb Pike, King of Prussia, PA 19406

    Been here many times and LOVED it. Have gluten free cheesecake and gluten free menu. Really good with other allergies as well, my sister has a nut allergy and they were very helpful. Great service as well

  • User profile picture thumbnail
    4 ratingJanuary 16, 2016

    4200 Conroy Road, Orlando, FL 32839

    staff seemed annoyed that I asked for a chef, but my food was delicious. huge menu.

  • User profile picture thumbnail
    5 ratingJanuary 09, 2016

    1401 Pearl St, Boulder, CO 80302

    The Shepherds pie is excellent. Several options for me. I was a happy eater.

  • User profile picture thumbnail
    5 ratingJanuary 08, 2016

    21076 Dulles Town Cir, Sterling, VA 20166

    I love this restaurant. I recommend their burgers (gluten free buns are available), their fries have a designated GF fryer, AND they have a Godiva chocolate cheesecake. If you mention you have an allergy the waiters/waitresses seem to be aware and careful.

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    5 ratingJanuary 04, 2016

    610 Smith Haven Mall, Lake Grove, NY 11755

    buns for burgers are delious!

  • User profile picture thumbnail
    3 ratingDecember 30, 2015

    2350 N Mayfair Rd, Wauwatosa, WI 53226

    I seem to have problems with cross contamination the two times I went to this restaurant.

  • User profile picture thumbnail
    5 ratingDecember 22, 2015

    3525 Tyler Street, Riverside, CA 92503

    Small but varied selection of gluten free items manager at this one has made sure every cook understands and is trained properly on gf needs(manager also is gluten free) I got the shepherds pie and my wife got the 4 cheese pasta and both are great!!!

  • User profile picture thumbnail
    5 ratingDecember 20, 2015

    94 Providence Place, Providence, RI 02903

    Gluten free Godiva chocolate cheesecake! Need I say more❤️

  • User profile picture thumbnail
    1 ratingDecember 13, 2015

    7 Backus Ave, Danbury, CT 06810

    very disappointed. everything cooked in same oil. not careful about cross contamination. left without eating.

  • User profile picture thumbnail
    5 ratingDecember 13, 2015

    5600 North Pennsylvania Avenue, Oklahoma City, OK 73112

    Very accommodating and large choice of options. So refreshing to not have to choose from just salads.

  • User profile picture thumbnail
    3 ratingDecember 13, 2015

    161 Quakerbridge Mall, Lawrenceville, NJ 08648

    I went here with a few friends from college last night and I loved my cheeseburger that was made with a Udi's gluten free bun. The last time I had gone to this location I had the same cheeseburger and didn't have any reaction to it so I figured it was a safe bet to have it again. Unlike last time, however, I decided to order the so called "gluten-free" Godiva Flourless Cheesecake. I didn't have a full out reaction to it, but I woke up this morning not feeling so great and am really annoyed that the Cheesecake Factory claims that the Godiva cheesecake is gluten free when it actually isn't

  • User profile picture thumbnail
    2 ratingDecember 12, 2015

    455 Menlo Park Dr, Edison, NJ 08837

    had the gluten free pasta, it was good but it made my stomach hurt a bit afterwards. And they don't know that Godiva chocolate isn't gluten free, and so they have a Godiva chocolate cheesecake on the gluten free menu...? As a sensitive celiac, I won't be going back. too much risk for me personally

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    5 ratingDecember 07, 2015

    101 Jordan Creek Pkwy, Des Moines, IA 50266

    Love the Godiva chocolate cheesecake!

  • User profile picture thumbnail
    5 ratingDecember 06, 2015

    2301 Kalakaua Ave, Honolulu, HI 96815

    My celiac daughter loves this place. She loves the burgers and the cheesecake. She has never had a reaction. Makes a MoMa very happy.

  • User profile picture thumbnail
    5 ratingDecember 05, 2015

    75 Middlesex Turnpike, Burlington, MA 01803

    Awesome place which has many options. Make sure you say you have a gluten allergy. They have a whole menu with many options

  • User profile picture thumbnail
    5 ratingNovember 29, 2015

    1771 Arden Way, Sacramento, CA 95815

    I have had their Sweet Corn Tamale Cakes, Evelyn's Favorite Pasta, and their Grilled Rib-Eye Steak with fries without a problem.

  • User profile picture thumbnail
    5 ratingNovember 24, 2015

    94 Providence Place, Providence, RI 02903

    We had a great GF experience. We have a picky 8yr old with Celiac Disease and the server was very nice and informed us if all the options. The food was excellent and we had no reactions. Will def go again.

  • User profile picture thumbnail
    1 ratingNovember 20, 2015

    197 Riverside Square Mall, Hackensack, NJ 07601

    Waitress didn't know anything and the bartender told me there were no drinks that were gluten free

  • User profile picture thumbnail
    5 ratingNovember 15, 2015

    7871 Edinger Ave, Huntington Beach, CA 92647

    They have all there GF items marked on the menu. Salads, burgers, fish, pastas. French fries in dedicated fryer. I had an appetizer of corn mesa cakes topped with avocado and sour cream and salsa. It was very good. The waitress we had (HB location) was knowledgeable and had family with celiac and told us she would have the chefs be careful about cross contamination. I have celiac and I didn't get sick so I'm guessing it was all prepared safely as possible in a kitchen that has gluten also. I will go back.

  • User profile picture thumbnail
    3 ratingNovember 10, 2015

    4200 Conroy Road, Orlando, FL 32839

    It's hard to find their gf options online... They did not have anything posted online. They do offer gf buns and gf pasta and there is one cheesecake option gf. I got a burger w gf bun and fries. It was decent. I didn't get sick so that's a plus.

  • User profile picture thumbnail
    1 ratingOctober 31, 2015

    605 N Harbor Dr, Redondo Beach, CA 90277

    We had an awful experience here. My 13 year old was diagnosed with celiac 5 months ago & this was one of our first times venturing out to eat for my birthday. We called ahead & they said they understood celiac & would take special care. She ordered a gf pasta. A few bites in to the fusilli gf pasta, she pulled out a bow tie pasta. We pulled over the manager who admitted to us that they cook the gf pasta in the same pasta water than all the other pasta. We were pretty upset. He offered to remake it, but was planning to prepare it in the same manner. I asked him to please prepare the new pasta in a clean pot. He said he would and we were quickly presented with a new plate. She put her fork in, and this time pulled out a spaghetti noodle. Exasperated, we called the manager over & he was dumbfounded as its presence in the new pasta and had no explanation. At this point she was done trying. They took it off the bill & gave her a gf chocolate cheesecake for dinner which was quite delicious. I would never take someone with celiac there again, as they clearly do not understand the severity of gluten to the diagnosis.

  • User profile picture thumbnail
    5 ratingOctober 31, 2015

    4200 Conroy Road, Orlando, FL 32839

    Best gluten free meal I've had in a long time. I got the gluten free pasta, even have an awesome gluten free cheesecake!

  • User profile picture thumbnail
    2 ratingOctober 27, 2015

    250 Granite Street, Braintree, MA 02184

    I have gotten sick each time after eating here

  • User profile picture thumbnail
    4 ratingOctober 25, 2015

    3041 Stevens Creek Blvd, Santa Clara, CA 95050

    Gluten free items are clearly marked on this chain's menu. I ordered the lunch sized salmon which was standard fare. My lunch came out after my non-gluten free family's. The waitress said that they had originally made my plate with broccoli (which is cooked in pasta water). They substituted for sauteed green beans.

  • User profile picture thumbnail
    5 ratingOctober 24, 2015

    94 Providence Place, Providence, RI 02903

    Godiva cheesecake is amazing!😊

  • User profile picture thumbnail
    4 ratingOctober 24, 2015

    4400 Ashford Dunwoody Rd #3005, Atlanta, Georgia 30346

    All in all, pretty good. I'm a vegetarian with gluten sensitivity and I have a decent amount of choices here. They seem to lately have the normal menu but with the option to modify certain dishes to be GF. I wish they would state what is ALREADY gluten free. It just makes me a little nervous asking for a normal menu item to be gluten free, so when it looks exactly the same as an item with gluten you're just hoping the server/kitchen didn't overlook the gluten free request. Not saying I've had a problem, I just have to be annoying and ask again when my food arrives that it's gluten free so I don't spend 2 days in agony.

  • User profile picture thumbnail
    5 ratingOctober 18, 2015

    201 Morrell Rd, Knoxville, TN 37919

    They can make several options gluten free, including burgers with really good buns. Not sure how they do with cross contamination.

  • User profile picture thumbnail
    5 ratingOctober 17, 2015

    7400 San Pedro Avenue, San Antonio, TX 78216

    Awesome Godiva gluten free cheese cake.

  • User profile picture thumbnail
    4 ratingOctober 12, 2015

    201 Morrell Rd, Knoxville, TN 37919

    Really tasty gluten-free food! Vegetarian & vegan options too! Celiacs be warned that sometimes regular noodles will get mixed in with the gluten-free pasta dishes. I've had that happen a couple times now. Easy to pick out but it's contaminating. Their salads are really yummy and large portions!

  • User profile picture thumbnail
    3 ratingOctober 10, 2015

    8030 Renaissance Parkway #950, Durham, NC 27713

    The meal was bad and the cheesecake was delicious. The waitress got an attitude about whether or not the fry cooker was dedicated. Turns out that they now have a dedicated fryer and both sweet potato and regular are GF but SP is still not noted as GF on the menu.

  • User profile picture thumbnail
    5 ratingOctober 06, 2015

    700 Pike Street, Seattle, WA 98109

    Most of the servers have been helpful in identifying good flavored gf food on their menu. menus have been update and reflect gluten free options. have eaten there twice due to conference and will continue to go back.

  • User profile picture thumbnail
    5 ratingOctober 03, 2015

    400 Commons Way #270, Bridgewater, NJ 08807

    They offer a large variety of choices from appetizers to entrees and even a choice for dessert! The staff was very knowledgeable about gluten free. Great experience!

  • User profile picture thumbnail
    5 ratingOctober 01, 2015

    2301 Kalakaua Ave, Honolulu, HI 96815

    absolutely amazing GF burger!

  • User profile picture thumbnail
    5 ratingSeptember 24, 2015

    1796 International Drive, Mc Lean, Virginia 22102

    I'm truly excited how many GF options are offered on the menu and the quality of their bar staff during lunch time. Also, the rice noodles are actually made with rice flour so I was able to order the Chicken Lettuce Asian Tacos without modifications; that made my heart so happy.

  • User profile picture thumbnail
    3 ratingSeptember 20, 2015

    210 Andover Street, Peabody, MA 01960

    After a few years of avoiding this chain, I was finally forced back because someone wanted to go and I did not want to be the jerk who said no. To my surprise they now have a GF menu which wasn't horrible, except, of course for dessert. Then you get basically a flourless chocolate cake.

  • User profile picture thumbnail
    3 ratingSeptember 19, 2015

    161 Quakerbridge Mall, Lawrenceville, NJ 08648

    They seem to offer very few options. We had roasted chicken w mashed potatoes and grilled salmon which were good. Even though they offer GF bun- Burgers and fries are cross contaminated. Waitress was very kind to warn of cross contamination. But manager would supervise any GF orders.

  • User profile picture thumbnail
    4 ratingSeptember 13, 2015

    7067 Friars Road, San Diego, CA 92108

    I tried their lettuce wraps and they were delicious

  • User profile picture thumbnail
    4 ratingAugust 30, 2015

    930 Milwaukee Ave, Lincolnshire, IL 60069

    Although their massive menu doesn't really include as many GF options as one would hope for, they make up for it by excellent food quality, knowledgeable servers, and (I know it sounds silly) decent GF buns. When everyone at the table is snarfing the bread, it was nice of the server to bring a warm, lightly toasted GF bun so I would have something too. And the bun is actually delicious. And don't get me started on the Godiva cheesecake....love love love.

  • User profile picture thumbnail
    1 ratingAugust 23, 2015

    75 Middlesex Turnpike, Burlington, MA 01803

    In my experience, they treat gluten sensitivities like a fad diet and therefore do not take it seriously. My server could have cared less. I did not feel safe at all. Will not be back and it's a shame since this was one of my favorite restaurants before.

  • User profile picture thumbnail
    5 ratingAugust 18, 2015

    7 Backus Ave, Danbury, CT 06810

    Our server was extremely careful once we let him know we had Celiac and not only went to ask about the fry oil and pasta water but took it upon himself to check the ingredients and preparation of our beverages even though I forgot to ask about them. He let us know their protocol about changing gloves and two different managers stopped by our table to ask if we had any others questions. We felt very safe eating there!

  • User profile picture thumbnail
    1 ratingAugust 16, 2015

    3015 Grand Ave, Coconut Grove, FL 33133

    This one in particular behaved very unfriendly and non-sympathetic at all!! We had to order what they suggested from the GF options and my 3yr old daughter got very sick that night. She wanted her usual GF burger with the GF fries and these were both denied because they said they couldn't guarantee they would be safe... In exchange she actually did get sick from their GF pasta!!!

  • User profile picture thumbnail
    5 ratingAugust 15, 2015

    415 South 27th Street, Pittsburgh, PA 15203

    Had the gluten free salmon. Yum

  • User profile picture thumbnail
    5 ratingAugust 15, 2015

    610 Smith Haven Mall, Lake Grove, NY 11755

    Have gluten-free buns

Monday
11:00 am - 11:00 pm
Tuesday
11:00 am - 11:00 pm
Wednesday
11:00 am - 11:00 pm
Thursday
11:00 am - 11:00 pm
Friday
11:00 am - 12:30 am
Saturday
11:00 am - 12:30 am
Sunday
10:00 am - 11:00 pm

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