It’s nice to have a fast food chain that takes allergies seriously. If you tell them you have an allergy, they’ll make your food in a separate area and change their gloves. All burgers and toppings are gf, but you can get it wrapped in lettuce or bunless. All the fries are safe to eat too as nothing else is fried in them. Obviously, avoid if anyone has a peanut allergy.
I have been to a few Five Guys locations over the years and I really enjoyed my experience at this particular location. There was a sign that said they could make the burger bunless and when I ordered it that way, the cashier asked me two questions:
1. Was this for a food allergy?
2. Would I like it in a bowl or in a lettuce wrap?
I opted for the lettuce wrap. Turns out this was one of the first locations to offer that option and it caught on, so many other locations now offer it as well.
The cashier informed them that it was for an allergy and they announced it on the line at least three times as they were preparing my food. It was a little too crowded for me to watch the actual prep, but I could clearly hear them announce that there was an allergy prep on the table.
After the rush was over, the manager even came out to my table while I was eating to see how everything was and make sure I was happy with my order. He was glad to hear that I was happy and invited comments about how they could improve their service. Since I don't feel the need to have a gf bun when there are viable alternatives, especially with less carbs, I was not inclined to suggest it.
Please note that people with peanut allergies cannot even step foot in the building, but other allergies, you should probably be okay.
Yes
Order taker asks about allergy and informs cook staff. I like that I can see them following the protocols (change gloves, clean grill, etc). Dedicated french-fry fryer. Good food.
— Excellent
Refused to even serve me they said they can’t prevent any cross contamination even though the only gluten containing item in this location is the buns. Wouldn’t change gloves or utensils or anything just told me no.
— Not at all
— Not Much/None
— Poor
April 26, 2014. These guys handle the 'Allergy burger' very well. Ask for it by that name, they'll know how to treat your food prep. They have a dedicated frier and make a mean lettuce wrapped burger. I always order extra lettuce and they don't fall apart. I never have an issue with cross-contamination at this chain.
— Very
— Most/All
— Excellent
They were so careful when preparing my burger and french fries. They do not have gluten free buns. The fries are safe to eat. I order a burger without a bun and bring in my own bun.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Ordered burger with no bun. Guy was helpful in answering questions. They hard a list of ingredients for different sauces. And marked it was for allergy on the order.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent