Better than average selection of kid friendly options and at the Dedham location the manager always comes over and often serves our food. Braintree is a bit spotty when they are busy.
Why so many negative reviews on here? We had an excellent waiter, and the gluten free bread was really tasty! Will be returning!
I came here with my family (party of 11) for my college graduation dinner. Even with a large group, our waiter was calm and collected while accommodating my GF diet and honey allergy. He brought out separate chips and guac for my starter. He checked and told me that the GF rolls had honey in them (nice catch!) but I opted for a burger and fries anyway, despite having many other options. The sweet potato fries were delicious! GF dessert options were limited, but I did enjoy their ice cream, and I felt OK afterwards!
Amazing options! Our waiter informed me that 75 % of the menu can be made gluten free. They have a separate fryer and the manager made sure everything was made properly and then hand delivered my plate to me. I don't typically love chain restaurants, but I will definitely be back.
I would have given this place a 5-star rating and a glowing review, but the last time I went it was clear they were not going to bend over backwards for celiacs. I will say the food is tasty and they are safe, but they no longer have proper dinner rolls (they will bring a toasted hamburger bun) and the gluten free selection dropped quite a bit.
I have never written before but felt this was important because when I emailed the restaurant I got no response. I asked hostess for GF menu and was told there was a separate section in the menu. When I looked though the menu, there was no such section. I asked the waitress and she flipped through the menu, confused, and said there used to be..she then proceeded to tell me about GF bread and pasta and to ask about other items. I ordered the ribs and sweet potato fries after I was assured the sauce was GF and that they use separate oil for allergy requests. The food was good, but was surprised not to be visited by a manager as is typical at most restaurants. Turns out, I had a very definite reaction to the food. I know eating out is at my own risk and I do not hold the restaurant responsible. However, the staff (hosting, server, chef) need to be better educated about this issue. I wrongly assumed they would want to know that this happened. .but again..no response. I will not eat here again.
Manager and server were very knowledgeable and super accommodating for our gluten and dairy free needs. The French dip was very good and a nice change from the burger I usually end up with when I go out because that is the only option. My daughter was thrilled to get gf pasta with marinara. Highly recommend this place.
Although they don't have a gluten-free menu, the staff is very knowledgeable. I told my server that I was gluten-free and he pointed out all of the gluten-free appetizers and entrées right away. They have an amazing chicken broccoli ziti. Awesome place
Despite not having a separate GF menu, they have a large GF selection on adult and kids menus. They are totally accommodation as well....the manager came right over after we let the waiter know our daughter has Celiac and he affirmed their desire to make it a great dining experience for her. She got a separate GF bread basket when ours came, and we had ordered a spinach dip...they brought her a separate basket of GF chips which they explained had just been fried in new clean oil. One of the most Celiac/GF experiences we have had, and the food is fantastic!
This PAINS me to write a bad review- Joes has been my favorite restaurant for years. But as a recently diagnosed celiac, this was my first trip there eating GF. Long post- but hopefully you read it and it will help prevent this happening to you. I asked the hostess for a GF menu, she said they don't have a separate menu but they have GF pasta and bread so pretty much the whole menu can be made GF and that the server could help with more info. So I was pretty excited. Asked the server when he came over and his response (in an annoyed tone) was for me to tell him what I wanted and he would tell me if it was GF. So I asked for the Honey Mustard Chicken Salad (my favorite dish there). He said yes, that can be made GF. Score. I had heard from other reviews here that when you say you need GF, they usually bring out a GF roll with the bread- he did not offer. I chose to ignore it. Food finally comes out-brought out by the chef no less so I felt comfortable that they took the time to take care of my food- but then I noticed he was carrying Everyone at our tables. Then I quickly noticed that my salad which normally comes with pasta, was pasta free. Confused, since he said that salad specifically could be made GF, and the hostess said they had GF pasta. So I asked, and he said no, they only have GF penne, not angel hair.... So, essentially making this salad GF was removing all of the elements from the salad. And my $15 salad was nothing more than a garden salad with grilled chicken. So, fine. Miscommunication. Wait staff should be more clear in my opinion...but wouldn't let that ruin my meal. Continue to eat my salad, get half way thru, and I found a noodle in my salad. A noodle. In my GF salad. I called the manager over- she was very nice and apologetic, asked if I wanted anything else blah blah. Said they usually take allergies very seriously. Not mad at her, she did her job to clean up their mess. I wasn't rude but left very upset. The fact that the waiter then said "sorry things didn't go as planned" to me several times had me steaming. Now looking back I have several issues: 1) how does 1 little noodle get mixed in the salad? Did they add the pasta, realized it shouldn't have it and then took it off, minus one noodle? So my salad was completely exposed? Did the noodle fall in? I don't understand. 2) also realized when taking my order, the waiter offered me grilled or crispy chicken... How were they planning on making crispy GF chicken? 3) because of this wondering if he even put my "allergy" on the ticket or if he just said "no noodles". Clearly this waiter wasn't properly trained... And that's scary. I think they try hard to be gluten and celiac friendly- and hopefully this was a one time instance... But I'm so sad this happened.
Love that I can have a Gfree roll like everyone else at the table with my own butter that is soft and creamy. (it is the hamburger roll but still good) Great selection of GFree items including pasta. Blackened chicken pasta is one of my favorites. I got the Cobb Salad on father's day and was a little disappointed. It was very tiny and not much flavor. I have had the wild green salad which comes with dark meat chicken and loved it.
Excellent care & customer service with my needs. The sweet potato fries are the best I've ever had. They have a dedicated GF fryer. I also had a great burger with swiss cheese and mushrooms. They offer GF buns as well. They have a manager or chef bring the food out and say that it is GF. Love that confirmation! Highly recommend. Busy location. Plan accordingly.
I have never had a bad experience here. The food and the service is always wonderful. Everytime I have gone to this location the staff has been extra careful to make sure that my food is all safe for me to eat. It is also the only place I have ever been able to request gluten free bread in place of the regular complimentary bread and almost all the menu items can be made to be gluten free. I wpuld reccomened this resteraunt to anyone who has celiac and is looking for a good place to eat!
Went on a busy Saturday evening with a small group for a friend's birthday. I asked the waitress which items could be made gluten free and let her know that I had celiac and was a vegetarian. She started rattling off items at high speed and I finally asked her if I could just have Mac and cheese using the gluten free pasta. She seemed very confused and asked if I wanted Mac and cheese put ON the pasta... I re-explained and eventually she said yes. She brought bread for the table but no gluten free rolls. My order came out with everyone else's, with another plate on top of mine. There was a small piece of lobster in my dish, but since I couldn't find the waitress, I took it out and ate my meal. I felt sick within a half hour. They may be more diligent about gluten-free food prep during the week, but I'd definitely advise against going here during peak hours; they're clearly too busy to care.
Absolutely horrible food. If you think the pizza is delicious, then you don't know what good gluten-free pizza tastes like. I ordered the pizza and it tasted like a cardboard box.... I was so disgusted that I couldn't eat it, so I sent it back for the pasta, which wasn't enjoyable whatsoever - the noodles were crunchy and stuck together. I've had at least a hundred different gluten-free pizzas from various shops and restaurants in different states, and this was one of the worst. Never going back.
I had the house salad (no croutons) and a side of the gluten free Mac and cheese. The waitress noted that I have celiac and double checked with the cook to make sure the Mac and cheese was gluten free. The manager delivered my food to confirm with me that it had been made separately to avoid contamination. The food was delicious.
Felt very comfortable ordering from here. Although the gluten free options are limited, they are tasteful. When I told the waiter I had celiac, the manager came over to talk to me and tell me my entire meal will be prepared in a gluten free dedicated space.
The staff is very accomodating, and they have decent GF options. They no longer offer GF fries, which is a bummer. The GF hamburger buns fall to crumbs with the slightest touch, but they are at least edible. No upcharge for GF burger on the kids menu- that's very Celiac friendly in my book.
After explaining to the waitress that we needed gluten free we were assured that what we asked for could be made gluten free. Within minutes of eating, one of our party was vomiting and another was feeling sick. By the time we got back to the hotel, three of us were showing signs of being glutened. The only item we had in common were the gluten free rolls.
Service was good, but the food was tasteless. Gluten free buns were gross. They were mealy, dried out and had a very odd taste to them. The gf rolls are not rolls, but their gf hamburger buns grilled. The French fries were thick, but soggy and completely tasteless. 2 people in our group got sick from the food. My son with a serious gluten problem became ill within minutes of eating.
I ordered the GF Mac and Cheese with GF Fries and it was amazing. The fries were thick, warm, and crispy. They werent those skinny little french fries. They had "meat" to them which I loved. The Mac and Cheese was a little heavy on the cheese but I still loved it. Also got a GF roll. It was warm & soft. Great service & a great atmosphere to be in. Definitely recommend this restaurant to everyone.
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