Excellent service and server. They knew all about celiac and made every accommodation to make sure my dinner was safe. Viva Italia.
NOT CELIAC FRIENDLY! We've been there many times and really liked the food (based on food it gets more than one star, but this a gluten free review). Unfortunately the last two times we've been there the gluten free meals have been contaminated with non-gluten free pasta (it's a different pasta shape so it is obvious)!! That can make people with celiac ill. They claimed to have spoken to the people behind the scenes after the first time it happened, but it happened again. They gave us our take-home meal but we gave that to a family member because we can't trust that is gluten free. Not sure what they can do to make us believe that they are serious about being gluten free. Not worth the risk!
Staff are very knowledgeable about celiac. One of our favorite places to go. Chef or manager will come out to the table if they know that you have celiac to explain the menu options and how the food is prepared. Food is great also and you can get enough to take home for the next day.
As mentioned in other reviews, the chef comes out to talk to you about the GF options and to make sure you are comfortable with how your food is being prepared. I've never had issues eating here except that I over eat and complain about being overstuffed... It's the "good" kind of bloating! ;-) This is one of the only places I will add "celiac friendly" to the rating.
I am sitting at Maggianos as I write this review because they absolutely deserve it. I came to eat here mid day and the chef himself came to my table to talk to me about my options and the pasta and my mom and I both had (both gluten free but different dishes) was by far the best gluten free pasta I have ever had whether at home or I'm a restaurant. They care about allergies and made sure I was satisfied and I am leaving full with leftovers I can't wait to eat later.
Great food and the server I had was very aware of celiacs/gluten intolerant diet.
person who cooks your food comes out to review options with you and takes notes on your needs. my son has celiac, and they graciously accommodated his picky kid taste buds, as well as his dietary needs. he devoured the gf pasta, and I had some too. it was quite tasty and had a nice mouth feel. great dining option! we'll be back again and again!
Today I found a hidden gem of the gluten free foodie world. My best friend and blogger – Sara Wyen of Words To Run By went with me to the Celiac Awareness Tour in Cincinnati, Ohio today. We were excited to see all the fun, new gluten free goodies with all the vendors. Another blog post coming soon on that… While we were there, Maggiano’s Little Italy chef Karl Lenz was there speaking and doing a gluten free demo. Well, I knew exactly where the Maggiano’s Kenwood was located and we zipped on over there for lunch. I am so glad we did. Upon entering the restaurant, I asked for the gluten free menu. They explained rather than having a gluten free menu, the Assistant Manager would come out and explain the gluten free options and ensure my meal was allergy safe. Matthew Powell, the Assistant General Manager came over to the table after our waiter quickly brought us drinks and very thoroughly explained how 90% of their menu items can be made into gluten free dishes. He walked me through the menu and made sure I was clear on food preparation, ingredients and options for celiac disease. This was the most gluten friendly and celiac aware place I’ve been to yet. 90% of their menu items could be made gluten free – surely it wasn’t so. This place isn’t on any of the safe lists or gluten free places to eat. Oh boy, did they knock my socks off. I decided to try their corn pasta. It. Was. Amazing. Gluten Free Corn Pasta Maggiano’s Sara and I ended up sharing a meal because it was really big. You know what the best part was? They have several menu items that you can get a to go item FREE if you order from the list. Yup – I got 2 meals for the price of one. 1 being a gluten free specialty menu item – without paying extra. Our entire lunch with the meal, Cesar salad for Sara and 2 iced teas was $24. Can you tell we didn’t like it? Just kidding. Matthew even came out after the meal and ensured everything was ok and up to my gluten free liking! Of course I explained. The chef that was doing the demo at the Celiac Awareness Tour, Karl Lenz – was back before we finished lunch and he even came out to welcome us and explain their cooking methods and showed me their pastas! Maggiano’s Corn Pasta I felt completely safe eating here, had no stomach ailments after my meal and will certainly make this a go to spot when we are in Cincinnati. The manager, chef and waiter all made me feel comfortable and took care of me the way a restaurant should with people suffering from food allergies. We already have a big enough burden of having this food allergy, we shouldn’t have to feel like one while eating out.
Not gluten free friendly, sorry but I don't play Russian roulette with my intestines.
Our server was extremely friendly and helpful. I ordered the gluten-free pasta. Chef Matt came to our table to let me know that he was taking extra care when preparing my dish, and asked if I had any questions. Food was wonderful and service was way above average. Can't wait to return.
After confirming good cross contamination procedures, I ordered gluten free pasta. I found a strand of regular spaghetti in my gluten free rigatoni. They assured me it was a fluke and someone made a mistake, but buyer beware.
Best place to eat with food allergies, wonderful food and large portions. They make everything from scratch and the chef checks with you to make sure everything is correct as ordered.
This place is awesome. They are so accommodating. Very very nice people. The pasta is to die for!!!!! Don't know about these bad reviews. The chef always comes to our table & have had no problems.
They retrained their staff on allergies. So now the manager personally takes your order and the chef comes out to speak with you as well! The food is also amazing! I had raviolis for the first time in years thanks to Maggianos and they were so yummy! We love it here!
Received very good customer service. The Chef came to the table to take the gluten-fee order for our daughter who has celiacs disease. The waitress and staff were excellent and we had no issues with cross contamination.
Chef came out and talked to us about GF options. Staff brought out hot, and really good, GF rolls. Great lunch!
my coworkers and I had lunch to go today. I called and ordered the chicken rustic. when I got there i doubled checked my order and the guy said that it was gluten free. I ate my lunch and afterwards I had an upset stomach with cramping. I went all day feeling horrible, needless to say this will be my last time there.
Gluten free pasta Knowledgeable Great tasting food and good service
Excellent service! The chef came out to the table and spoke about all the options that were available. I had the gluten free pasta which was fantastic, five stars all the way!!
Wow awesome place !!!! food was the best and chef came out and talk to us about our needs to make sure we were comfortable . Service was great and manger Scott was also great I never been to a place that took care of allergy people before like here !!! I hope they keep it up !!!!!!!!
I have celiac disease and my only did the manager walk me through my options and give me details about safe preparation, the chef also came out and did the same. Great staff, WONDERFUL food. Definitely recommend it
what a beautiful and wonderful place!! the first time eating pasta out since diagnosed with celiac disease and it was wonderful! our server was Alfredo ;-) and he was very knowledgeable and attentive! 5 stars! we will be back! thank you Maggiano's
This is one of our favorites! Pleasing an Italian and a Celiac is hard to do but they do every time. Their chicken fettucini Alfredo and spaghetti on GF pasta is the best!
I was assured it was safe. The chef came out to speak to me. I was promised gf pasta. After two bites, I was told to stop eating. They gave me the wrong pasta. They comped our food, but it was too late. I am fairly certain that they won't make the same mistake anytime soon, but I am feeling miserable today and my trust has been damaged.
Good gf options. I wish they'd just list them out on a menu, though. Maggiano's has a policy of always having one gf soup option, which is a real treat - restaurant soup is generally impossible for gf patrons.
The only thing better than the staff was the food. They do not have a written GF menu but, as they explained, they are a scratch kitchen and could make most of the many of the items gluten free. They do have GF corn based pasta as a substitution for pasta. The food was great and the staff made us feel that we were in good hands. From the front manager to the chef, they made sure that our food was prepared carefully and without cross contamination.
Amazing food, great service. My only complaint is that they don't have GF bread!:(
Absolutely wonderful. Very good meal, waitress was attentive, house made chips were given in place of bread. I had lobster carbonara- just spectacular.
So delicious and our server Kristy was very kind and didn't make me feel like too much trouble. All of their sauces are gluten free and they have penne pasta that's gluten free. We also ordered the [super delicious] spinach artichoke dip gluten free. I was ridiculously impressed
I will say we really enjoyed our meal. We did the family style dinning with our daughters and were inundated with great gf food. Sausage and peppers, mussels, pasta and creme brûlée. My only disappointment was with being slightly misled. We called ahead to see what was gf and were told they can make anything gf. So we planned our meal, but the skeptic in me also made a second string menu...good thing I did. Mozzarella sticks? No. Raviolis? No. Lasagna? No. They have a gf penne and can put any of their sauces on it. So we had 3 different sauces on the penne and a chicken dish and were good to go. We were absolutely stuffed and my daughter had no issues so it was a success.
Chef came out to talk to me about our options. Very accommodating and knowledgable about cross contamination. Very pleased.
We ate there last night. The chef did NOT come out to our table. My husband ordered the veal marsala. We were told the sauce would be gluten-free. Well something was NOT gluten-free. He woke up around 3 this morning with stomach pains. We will NEVER go back there again. I am changing my review. I gave feedback on Maggiano's website Sunday night and a manager called us the next day!
I would have given it a 5 if I hadn't gotten sick the last 2 times I ate there. Until then it was always great.
Fabulous. The female manager was very reassuring and accommodating. She had the chef come to our table and talk to me. He was wonderful. My salad and gfree ravioli was delicious and best of all, I did not have a reaction! I will be back. The chef told me that I could have ice cream or Creme brûlée for dessert. I was too full to partake.
I've eaten here three times this last time they were just as careful taking my order. It was really good, but I noticed I was having a reaction. There was a piece of regular pasta stuck to the bottom of my plate. It looked like they didn't clean the plate very well. They didn't charge me, but it took for ever to get everyone their check and by then I was miserable.
The manager came to our table to take our Celiac order separate from the rest. They have GF penne pasta that they can make with almost any sauce. They boil s fresh pot of water and have separate cooking utensils. They can cook fish / chicken without breading. They do NOT have GF bread yet. They have GF creme brûlée and vanilla ice cream for dessert.
My mom and I are both gluten free and brought our whole family including my grandmother visiting from Italy here. The chefs were accommodating and so nice to come out and tell what the best gluten free options are. Whole family was impressed with my and my moms meal! Best part was my grandmother because usually she is an italian food snob but she gave this place 2 thumbs up INCLUDING my gluten free Lobster Catbonara! Gluten free pasta cooked to perfection
A favorite for my family, and not too expensive if you order from the pasta section. Not many issues here, but one time we found spaghetti in my brother's gf pasta. They were nice about it, they apologized and gave us a new order (free of course), but it's also very concerning that the food could get contaminated so easily. We have gone back, and we haven't had any issues since.
I am celiac and did not get sick. A staff person came to our table and confirmed my gluten free order and assured me it was being taken care of. We got a ceaser salad with the croutons on the side for my gluten eating companions and I enjoyed the gf penne with meat sauce as well as creme brûlée for dessert.
Amazing gluten free ravioli!!!!! All was terrific
Gluten free ravioli 's were delicious. Waiter brought out a creme brulé for my birthday since I couldn't have the lemon cookies.
Delicious GF pasta! I haven't eaten pasta in over a year.
Home-made gf pasta, terrific Caesar salad, upbeat staff. This is a winner every time I travel in on business.
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