I'm at this location once or twice a week, I've never felt so comfortable eating at a restaurant, the service is always superb.
I've had the best luck here with their gluten free options. I do however dislike how they don't have a gluten free menu on hand and have you check for the options on your smartphone. That was kind of a bummer, but otherwise every time I have gone I have left feeling great.
I've had good luck dining in at Red Robin but take out has been questionable at times. I think this is because the servers are educated and know what to look for if the kitchen makes a mistake.
I went to Red Robin based on the reviews I read here regarding a gluten free menu. I'm very pleased that I was able to have a gluten free burger, bun and fries and didn't get sick. I did ask for a gluten free menu and was told by the hostess I had to use my smart phone to look at their dining menu while I was sitting in their restaurant. I was also told they had IPad's but they preferred customers use their phones. They also served me a burger and fries that did contain gluten but picked it back up off the table realizing they handed me a burger and fries that did contain gluten and started the order over. The server who assisted me was very nice, tried to be helpful, got out an I Pad to show me a menu. I'd just encourage folks who do decide to eat there who have Celiac or a gluten sensitivity to be very careful. If they didn't catch the error in serving me the wrong food, I'd of course have been glutened. I'd also say that if you are at a restaurant that has a dedicated menu available, have it in the restaurant. Not every one has a smart phone available nor should anyone have to access the Internet for the menu while in house dining. I'd love to have a go to place since its in our area. Really hope they continue providing a gluten free option because it's very needed. Only 4 stars because of how we were treated by the hostess regarding needs. Some of the staff really tried however to serve, do it well and safely.
Delicious! You can get a hamburger here and the buns are awesome and not dry or tough at all!! :) super friendly staff and the plates are different than the ordinary ones which I find comforting.
We love eating here! Every server is trained on how to be sensitive to allergies and gluten free needs. A great place to eat safely! UPDATE ALERT! They have new GF buns that are also soy free! The famous RR seasoning has also been redesigned to be GF and soy free...which means the guac is now GF too!
This is the only restaurant I know I can eat at safely. I have never felt sick after a meal and when I tell them I have a gluten allergy the manager always brings out my food in a special yellow basket and checks on me frequently. I do miss their gluten free buns but the lettuce wrap is very good. Only complaint is that their guacamole isn't gluten free, but they've always subbed it for avocado slices for me without charge. Great place for a burger and guaranteed gluten free fries, they have a dedicated fryer.
Good bun from French Meadow Bakery costs $1.00 extra. You can also buy buns from Red Robin for use at home. Wish they had a fryer dedicated for gluten free fries.
Definitely a safe place to eat as a celiac. The manager went above and beyond to insure I was safe and informed. Food came out in a yellow basket to indicate it was GF too. Bun and the lettace wrap were good on the burgers. Now let's talk about the food. I'd safely say that McDonald's burgers are thicker and probably taste better (haven't had one in 20 years). The meat is barely 1 /8 inch thick and tasteless frozen patties. Honestly even my friends that ate normally said it wasn't worth the money. Overall it was a safe place to eat....but the food was a disappointment. if you are in Lincoln and want a burger that is safe go to Sportscasters. 3 out of 5 is for the food quality. Safety wise they get a 5 out of 5.
This is our go-to place when eating out. The manager always comes out to verify our order and double check any food allergies. I love that they have a dedicated fryer so we can have the fries (without the seasoning). The gluten-free buns are actually really good as well. They are a bit denser than regular buns but definitely don't crumble like some gluten-free baked goods do. We eat here a lot and only once has my hubby (who is celiac) had problems. We didn't have the greatest waitress that night though. Overall this is a pretty safe place to eat.
These people know what they are doing and if you have any concerns talk to the manger. They are always there to make sure your experience is pleasurable.
LOVE! Just ask for an allergy menu at the front, and be sure to tell them what your allergies are. Never hurts to order from a manager. I always write my order down and just let them take it to the kitchen. It helps about mistakes. Important notes: ask for no Red Robin Seasoning on your burger and ask for allergy-safe fries without Red Robin Seasoning (they have a separate fryer). They have gluten-free buns for an additional $1 also, or you can get a big lettuce wedge wrap for free (tastes great)!
always a good feeling to know i can get great food that is safe to eat. they have a gf prep station so cross contamination isnt an issue. we love u red robin!
this location has been a regular stop for me for several years and they have been awesome. Amy? in the bar area often takes care of me & actually remembers customers usual orders, she's great! Never had problems with GF burger bun (yay!) & unseasoned fries (double yay!)
Amazing gluten free bun. It's light and soft with none of the denseness or crumbling found in most GF buns. I was doubtful it was actually GF until I compared it to my husband's and realized it was different. Fries are safe too. It's really a treat to be able to safely eat a real burger with a bun and fries!
My husband has celiac and I have an autoimmune diseases requiring me to be gf. Red Robin is a favorite of ours. Almost every server has been well educated and took our gf requirements seriously and we have appreciated it! Love that we can have their seasoning now that it's gf!
I eat here almost weekly. There are a lot of options and the fries are safe and bottomless. I usually get the French dip (minus onions for gf) on the gluten free bun. Lettuce wrap isn't bad for sandwiches either. Just let your server know it's an allergy.
The first time we had food from this location it was taken out and everything was fine. We went there again yesterday and my husband ended up with breaded onions on his burger and they gave us all seasoned fries which we were later told has gluten. Hit or miss really. Won't be going to this location again.
My waitress was Erika she was great! I ordered the bacon cheeseburger got a gf bun (which was so delicious) got gf fries tastes great. They have a separate fryer. They are very aware of cross contamination. Got more fries & we got gf fries for the table.
Excellent and delicious! Our meal was prepared and delivered by the manager who personally made sure there was no cross-contamination. They were very cautious and our server Toni was sure to double check everything and answer our questions. They had no problem when I asked that our toppings be taken out of the walk-in instead of on the line. First time dining out since diagnosis and their exceptional service put me at ease. I will be eating here again soon! Update 3/10/17: Went again this evening a little before 6pm. Our server Allen was an excellent listener and didn't complain about my many requests. He even wrote them all down to be able to communicate them to the kitchen staff and even suggested/checked ingredients of a few sauce options. Very understanding and I so appreciated his extra effort!
red robin has been very hit or miss for us. we have had successful visits only about 50% of the time. it seems that during lunch (when it's slower, perhaps?) we've been able to eat without my husband getting contaminated . every time we've come in at dinner time and it's busier, despite extensively explaining to the server who writes it all in red (they've shown us) he gets contaminated every. single. time. we love that they have a website that lists their gluten free products, but it's very frustrating to use for my husband. we love that they have dedicated fryers and are generally knowledgeable about allergens, etc. but this needs to be ALL the time. being busy doesn't excuse them to be sloppy or irresponsible and make someone sick.
My local restaurant used to be fantastic. The past several time I've been there (over the span of a year) I've gotten sick. I've found sesame seeds from a gluten filled bun on my plate three of those times. They are currently on my do not trust list.
For those with gluten sensitivity or intolerance, this restaurant would probably be fine. However, for those that have celiac-don't be fooled! They advertise as gluten free but have no accommodations for cross contamination. The staff was not very knowledgeable, and although they assured me they would cook my meal on tinfoil to prevent contamination, I was very sick afterwards.
Despite what I was told by the individual who took my order that things would be prepared gf and that the fries were in a dedicated fryer, whoever prepared my meal in the kitchen did not properly make a gf meal. I ordered a burger and fries from the to go menu, and was horribly sick within 20 minutes of eating. Was in pain for almost 48 hours after the meal. Food was not prepared as promised. If you are celiac, I would not go to a red robin facility.
I can't speak for celiac's, but for someone with gluten sensitivity, this is an excellent option. Staff cares about food sensitivities/allergies, and will let you look at an iPad or tablet to see what you can eat (mark which ingredient you wish to avoid).
Ate here 4 months ago got extremely sick as did my Mother in law. The restaurant was very dirty. Love Red Robin but after getting so sick I'm not going back. The Gluten-free buns are the worst. Extremely dry. The staff doesn't understand about cross contamination. Save your stomach.
While I was ordering my appetizer I made it very clear that I wanted the gf sweet potato fries to the server. When they came out, I started eating them trusting my server listened to me. Instead I come to fine mozzarella sticks mixed into them. Trying to explain this to the server that I'm now going to get sick over this, she told me that she didn't know they couldn't touch/about cross contamination. This is not my first experience with contamination here. Ordering a salad that you can have the blue cheese and crouton removed then having it served not once but twice with the contaminates on followed by them scraping it off like it's not a big deal had me speaking to the manger quite often. Why offer a specialized menu that you pride yourself in having without training your staff on what certain things contain??? I was very fortunate that my symptoms won't come straight away. I cannot image if someone had such a severe allergy that they would need an epi-pen than having your server use the excuse "I didn't know". Will not be visiting again anytime soon.
Multiple waiters caused me to get an answer to the question regarding if the chips served with the artichoke & spinach dip were gluten free or not. Since their online allergen list was down, I relied on the answer from one waitress who said they were. NOT! I got sick for 3 days. And my salad cane out with croutons but our waiter immediately sent it back. The manager brought it out with apologies and a promise that it was removed from my bill. Nice of her, but I won't be back. I'm not willing to get this sick again.
Honestly this was the worst Red Robin I've ever been to. Typically they have separate fryers nope not at this one. The waitress also told me she had bad Celiac, which honestly I have to completely doubt after she told me shared surfaces and fryers are totally fine for people with Celiac. I ended up having a wedgie burger which was fine but there wasn't any of the protein cup (I didn't get the gf bread) and the burger was way over cooked. Our waitress disappeared too so that didn't help either. Needless to say as much as I usually love Red Robin we won't be back.
Have been eating here for over a year with no problem but then on a celebration for a family birthday I found a piece of a chicken finger at the bottom of my refill fries that I have been told were gluten free when I informed my waitress who was horrified, told her manager. Manager did not handle it well, asked me if I would get sick, informed me that sometimes things get in their other fryer, and that his son is gluten intolerant so he knows how this goes. He finished his monologue with the simple statement that if I get sick please call them back later. Left me with no solution or anything. I did spend the next 36 hours very sick and in pain. Had to escalate this whole problem to the upper management and regional managers. Was never assured that the problem was fixed, will not eat here again.
Ordered a salad and made very clear I had an allergy and was not a life style choice. I had a fried onion straw hiding in my salad that I found after I had started eating. Told our waiter and his response was "My bad". And I had to tell him I wouldn't be paying for it, he didn't even offer to take it off our bill. We also wrote an email complaint and never heard anything back.
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