I've had good luck dining in at Red Robin but take out has been questionable at times. I think this is because the servers are educated and know what to look for if the kitchen makes a mistake.
I went to Red Robin based on the reviews I read here regarding a gluten free menu. I'm very pleased that I was able to have a gluten free burger, bun and fries and didn't get sick. I did ask for a gluten free menu and was told by the hostess I had to use my smart phone to look at their dining menu while I was sitting in their restaurant. I was also told they had IPad's but they preferred customers use their phones. They also served me a burger and fries that did contain gluten but picked it back up off the table realizing they handed me a burger and fries that did contain gluten and started the order over. The server who assisted me was very nice, tried to be helpful, got out an I Pad to show me a menu. I'd just encourage folks who do decide to eat there who have Celiac or a gluten sensitivity to be very careful. If they didn't catch the error in serving me the wrong food, I'd of course have been glutened. I'd also say that if you are at a restaurant that has a dedicated menu available, have it in the restaurant. Not every one has a smart phone available nor should anyone have to access the Internet for the menu while in house dining. I'd love to have a go to place since its in our area. Really hope they continue providing a gluten free option because it's very needed. Only 4 stars because of how we were treated by the hostess regarding needs. Some of the staff really tried however to serve, do it well and safely.
Delicious! You can get a hamburger here and the buns are awesome and not dry or tough at all!! :) super friendly staff and the plates are different than the ordinary ones which I find comforting.
We love eating here! Every server is trained on how to be sensitive to allergies and gluten free needs. A great place to eat safely! UPDATE ALERT! They have new GF buns that are also soy free! The famous RR seasoning has also been redesigned to be GF and soy free...which means the guac is now GF too!
This is the only restaurant I know I can eat at safely. I have never felt sick after a meal and when I tell them I have a gluten allergy the manager always brings out my food in a special yellow basket and checks on me frequently. I do miss their gluten free buns but the lettuce wrap is very good. Only complaint is that their guacamole isn't gluten free, but they've always subbed it for avocado slices for me without charge. Great place for a burger and guaranteed gluten free fries, they have a dedicated fryer.
Good bun from French Meadow Bakery costs $1.00 extra. You can also buy buns from Red Robin for use at home. Wish they had a fryer dedicated for gluten free fries.
Definitely a safe place to eat as a celiac. The manager went above and beyond to insure I was safe and informed. Food came out in a yellow basket to indicate it was GF too. Bun and the lettace wrap were good on the burgers. Now let's talk about the food. I'd safely say that McDonald's burgers are thicker and probably taste better (haven't had one in 20 years). The meat is barely 1 /8 inch thick and tasteless frozen patties. Honestly even my friends that ate normally said it wasn't worth the money. Overall it was a safe place to eat....but the food was a disappointment. if you are in Lincoln and want a burger that is safe go to Sportscasters. 3 out of 5 is for the food quality. Safety wise they get a 5 out of 5.
This is our go-to place when eating out. The manager always comes out to verify our order and double check any food allergies. I love that they have a dedicated fryer so we can have the fries (without the seasoning). The gluten-free buns are actually really good as well. They are a bit denser than regular buns but definitely don't crumble like some gluten-free baked goods do. We eat here a lot and only once has my hubby (who is celiac) had problems. We didn't have the greatest waitress that night though. Overall this is a pretty safe place to eat.
These people know what they are doing and if you have any concerns talk to the manger. They are always there to make sure your experience is pleasurable.
LOVE! Just ask for an allergy menu at the front, and be sure to tell them what your allergies are. Never hurts to order from a manager. I always write my order down and just let them take it to the kitchen. It helps about mistakes. Important notes: ask for no Red Robin Seasoning on your burger and ask for allergy-safe fries without Red Robin Seasoning (they have a separate fryer). They have gluten-free buns for an additional $1 also, or you can get a big lettuce wedge wrap for free (tastes great)!
always a good feeling to know i can get great food that is safe to eat. they have a gf prep station so cross contamination isnt an issue. we love u red robin!
Loved our service. We walked out of Biaggi's accross the street since manager admitted NOT SAFE for celiacs. Here complete opposite. Both waitress and manager(Vanessa and Tiffany) went out of their way to make sure all safe for our celiac son. He walked out of Biaggis with tears, super smile over here. We tested fries, burger and gluten-free bun with Elisa gluten test kit--All test negative for gluten.
Decent GF burger selection, Udi's buns and dedicated fryers for regular and sweet potato fries (minus their usual seasoning).
I ate at this location a couple of weeks ago. They have a dedicated fryer and were very careful not to mix my fries up with the rest of my party. Their allergen menus are available online, are interactive, and suggest alternative selections for gluten free. They assured me that I wouldn't have to worry about cross contamination on the grill either. The gluten free bun, however, was very dry and I took it off my burger. I was very impressed with how well they took care of me.
I was given an iPad to search for GF options. Not many listed. I ordered the one entree then the waitress asked if I wanted fries. I told her the fries weren't on the list. But she assured me the fryers were dedicated. But my stomach has been hurting all afternoon and the fatigue has set in. So something was contaminated. And the ordering process was frustrating.
They have a decent size menu for gluten free individuals. My son loves the buns! It's refreshing to be able to go out and get burgers for the family without having to worry. The cook staff is very well trained on how to handle for celiac individuals and is very accommodating. My son also loves the fries!!!!
My wife and I went there last night for the gluten free offerings. (We sensed we were in trouble when our feet were sticking to the floor in the lobby). Yes, they have gluten free buns but the hamburger really had no flavor. My bottomless GF Sweet Potatoes fries were a joke. When our food was served I asked for more SP Fries. It came out 15 minutes later after I had finished my meal. Our server even noticed they were seasoned meaning they were cooked in the same fryer as non-GF so she wouldn't let me have them. This in addition to dirty floors, food stuck to the sides of the tables and dusty furnishings will keep us from returning. The funny part was when we voiced our disproval with the mgr, she gave us a $30 gift certificate to get us to return. Will probably give it to one of the children.... They may be Celiac friendly but the kitchen needs to pay attention!!!
Wonderful experience dining Gluten Free today. My first Prime Rib Dip in years and it was amazing....on a great gluten free bun with fries in a dedicated fryer and very good coleslaw! Served with a purple stick to signify it was an allergen meal. Check out the amazing interactive customizer that lets you put in all your allergens and then it shows what your options are for replacing the allergen you must avoid....for instance, today it showed I could have gluten free bun or lettuce wrap....everything else remained the same. Here's the link: http://www.redrobin.com/customizer_hub. Will definitely go back....they are allergen aware and food is great....so is service....Mathew, our server, was great!
This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I have eaten there a few times with negitive experiences. I was sick for a week after eating there last. Possible cross contamination issues or lack of concern.
Good service, but not safe. Ordered vegetables with hummus and asked for the bread on a different plate for my family to eat. Food came with bread on top of the vegetables, so I sent it back to get a safe meal. When the new food came, it appeared safe, but after eating nearly all the veggies, I found bread crumbs at the bottom. The chef did not make a new plate of food, he just took off the bread and rearranged the vegetables to make it look new.
RR abandoned their "yellow basket" system and is no longer a safe option. I ordered a gluten free burger meal, and they brought it out on a regular bun. When I clarified that I needed a GF meal, they brought me a new burger (presumably) with their kid-sized GF bun (they have - or used to have - two sizes), with seasoned (not GF) fries. Sigh. And apparently the GF meals are supposed to have a purple pick to signify that they are GF, but mine did not (and my server was clueless). Not a good option for a Celiac diner.
We love Red Robin and always seek them out when traveling, however, the service and food at this location were not as good as others we have been to. The buns were not fresh and the kids burger was hard and dry. Disappointed because it is a chain that we trust. Would skip this location next time
I didn't get sick! Good was good, server was nice.
I have eaten here with no problems, their gluten free menu is on the redrobin app, however this red robin doesnt have free wifi. So your server has to ask permission by the manager to use a red robin ipad. Tonights server was treating me asking her questions about the steak fries like I was a idiot. food here is good not too great but you have to check and double check to make sure its gluten free.
Gluten free bun was great and burger was amazing.
I'm a new celiac and tried their gf menu for the first time. I asked for gf menu and the waitress was very knowledgeable and then very careful to get my order right and keep gluten free. The was super delicious!!! Me and my family will definitely go back! Red Robbin Yumm
Referring us to an on-line app is a little impersonal. Would rather have been given an iPad as others have referenced. Initially selected just gluten on the allergen menu and then added wheat and the results changed. Does Red Robin understand gluten is in wheat? Our server could not answer questions on food prep. We ended up not ordering because we weren't confident she wouldn't be contaminated.
they offer gluten free buns for any of the burgers which is awesome. they also ask if your gf diet is preference or allergy so they can cook accordingly. been twice and took forever to get our food. also a little bit more pricey than I would like for burgers.
This location works with local customers who have specific starch and food dye issues so the sweet potato fries are not available as a GF option. Regular steak fries are not on their GF menu but can safely be made GF and are cooked in a separate fryer. The staff and management were knowledgeable and concerned about ensuring I understood what my options were when I had difficulty with sides due to my multiple food sensitivities.
Red Robin has a gluten free menu and even has a bun that you can eat your burger on, but they make it very difficult to order. The wait staff is not trained. While they have a gluten free menu, there is not a printed version. you have to go online and wade through the checklists of what is effectively a really long slideshow just to see an option, only to have to do it again again to see if you can eat anything else. It is very difficult and tedious, bit to mention disheartening when the wait staff aren't even aware that such a menu exists. if you can get past that, it is nice to be able to eat French fries and a burger with a bun. the bun is okay, not great, but it's still nice just to have a bun. I didn't get sick eating here...just wish I didn't have to convince the people working there what their secret menu contains.
They would get 5 stars except that their beef is not good enough to get top marks. The GF buns are absolutely great. Red Robin's will even sell their buns separately. Bottomless frech fries are marvelous, just marvelous. They will even cook you a batch without salt (in case you are watching your sodium intake). Heinz mustard available on request.
50-50 chance of getting sick here. Love the food, fries are always delicious- but the stomach issues start before I even get out of the restaurant about half the time. I guess I keep going back because I like the illusion of it being truly gluten free. Or maybe I'm just a gambler.
The food took forever- waited over 45 minutes for a lettuce burger. Offered bottomless coleslaw, requested more, and then never received it. Seemed that there really wasn't enough staff to accommodate a normal dinner crowd. The explanation (upon delivery of the food) for the long wait was that the chef put my burger on a roll and the meal had to be redone. That explained why my wife's meal. Was cold :-(
Great experience with their fancy schmancy iPad like devices they use for an allergen menu. It was nice to eat like a normal person.
In 2013 and 2014 I had great service and I was there enough that some of the staff already knew what I needed. Gluten free items and meals were right on and never got sick. Currently in 2015 I have to check when you get them because sometimes there's a mix of gf and not gf. Ie.... Cooked chicken in wrong sauce or wrong but on order to go, but over all very good restraunt and gf friendly. Just keep your eyes open and double check.
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