They actually have a menu and the server was knowledge.
We had to ask for the gluten free menu. I order classic burger on this menu. I had just been in the hospital for eight days because of my allergy to wheat. My order came. I took a bit out of it. The bun tasted different the gluten free. I asked if it was gluten free. The waitress grab the burger to check with the cook if there was gluten in the meal. Well, she came back with a hamburger patty with cheese , (no bun, lettuce, tomatoes or pickles. I was offered a side dish of my choice. I had bread in my car, so I ran out to the car, got my bread asked for mayo and mustard. I had my cheeseburger and a salad. I got charge for the regular classic cheese burger over $9.00. I will not go back. I could easily ended up back in the hospital and I don't feel I should have paid regular price for the meal that I had to bring in my own bread. This is a dangerous place for Gluten Free costomers.
I hate giving a bad review for Outback because I have been to many other chains with great experiences. This one is one to stay away from, however. They didn't have a gluten free menu and simply printed out their "allergen" menu, which had conflicting information with their gluten free menu (which I looked up on my phone to verify since the items listed as gluten free on the "allergen" menu haven't been gluten free options in the past, such as fries and soups). When I asked about the conflicting information on the menus the server told me that "honestly everything is just fried in the same fryer" and that he didn't know what would actually be gluten free. The manager was also no help. Very frustrating and my family had to leave and go to a safer restaurant option. Will not be going back to this location. The one in High Point is wonderful, though!
Food was delicious, place was busy and we had 7 but service was still speedy in my opinion. Menus were not just pamphlets or a piece of paper. Staff well educated, only problem was the chef was maybe not made aware of my intolerance- had a slight reaction to either chicken or bbq sauce.
My daughter says it's her favorite place because they named a sundae after her "Sydney" lol We had no problems talking with the staff and making them understand celiac and cross-contamination, ask for the manager and he took care of everything!
Very disappointed. I love Outback but this one is one to avoid. Three out of four of us got sick after our dinning experience.
Ate there Sunday night. Kind of pricey for a chicken breast & baked potato. Although waitress was pleasant service was pretty slow - especially since they were not crowded.
Very safe place to eat in my opinion. I have eaten there at least 6-8 times without a problem. When I question ingredients, I always get a detailed answer. Outback is one of the few places I can always trust. I hope it is the same for all Outback Restaurants.
Good waiter and food. Thunder doe. Under was made properly. Followed the menu and wait staff had correct answers. It was cool.
they completely screwed up my wife's dinner. we specifically ask that the dinner was gluten free. when it came out and didn't taste right the manager said it was okay but my wife has been in pain since we left. last time we go here with our family.
This Outback did a really great job of handling GF. The waitress was very knowledgable. I would only encourage Outback to develop a nut free GF dessert.
Server seemed very knowledgeable about Celiac/GF options, but she brought me croutons on my salad after I told her we couldn't eat bread and just as concerning, she asked me how I wanted my pork chop cooked. Whaaaaa?! The place is hard to find and surrounded by bars, but there is a close GF vegan bakery. We didn't get to try it though.
I haven't dined inside (only pickup) and I doubt I ever will. Both times I ordered salmon it was hard and fishy. IDK if they only use old fish for pickup customers, but Im not willing to find out. When Ive ordered veggies they were raw. I literally had to cook them myself. The server was quite friendly and appeared knowledgeable in gf. But I would like a decent meal to go along with friendly service
My first clue should have been when they could not find any gluten-free menus!! Celiac friendly it is not! Food is good, service was good, but after letting them know several times of my issues I still got sick. And this is not the only Outback that I've gotten sick from. They need to train and re-train their staff!
I tried Outback's "gluten free" menu yesterday. I ordered grilled salmon and a baked potato. I intentionally didn't order anything where I had to ask that sauces or sides be substituted as the menu suggests. I feel like that leaves room for error in the kitchen. Immediately after, I have the familiar stomach ache. Now today, and for the next week, I will suffer the consequences of being glutened. Never again, Outback.
From 10/2013- Great menu options. Although server was not very knowledgeable, he tolerated my coaching pretty well. Went again in Jan 2014- the server was very knowledgeable and willing to ask kitchen extra questions and went extra mile. Their gf menu didn't have children's items listed, so when I asked him if a child's burger is gf (their others are)- he was happy to check with cook.
Wait staff very well trained. My waiter caught my dish before it was delivered as the kitchen put a crispy topping that comes on the ordinary version. The manager was also quick to tell me why my meal was delayed. They remade my dish quickly.
I've been served gluten too many times. I frequent many Outbacks, but this one needs to get its act together. Dirty silverware, food undercooked, croutons on my salad, and butter sauce that is not GF on brocolli even when I told them I needed GF, etc, etc, etc. One thing that is nice at this Outback that I've never seen at any other is that they serve GF customers carrots and celery when they bring bread for others at the table.
Outback in Norwood is great at ensuring the staff is educated on gluten. I have eaten there at least 100 times over the last few years. I can't say all Outbacks are good like Norwood because their not. Food is good, selection is good, price is good, I feel safe eating there.
Every time it have eaten here, the staff has made sure that the manager is notified of my dietary restrictions so that he can oversee the preparation of my meal. Always willing to accommodate my gluten and dairy issues, I've never encountered any issues with this location.
This particular Outback has been very good about accommodating my Celiac disease for going on eight years now. There have been very few screw-ups in all that time, maybe a handful at most. They train the staff well and take gluten-free seriously. Outback in general is a good chain but this one is outstanding.
I just had the best ribeye ever! They were knowledgable in anything I asked.