After grilling the waitress, I can tell you that the following seems to be regular practice: gluten free food is prepped in separate area, separate containers of butter are used, grill space is separate or cleaned prior to cooking. I had a complicated order, which came out exactly right and was delicious as well. A good experience.
Ate dinner here 7/15/14 as a to go order. Told them whole meal was gluten free. Guy called me back and asked again after I placed order if the whole meal was gluten free I said yes I am allergic to gluten. 4 hours later I am sick as a dog and have to fly out at 3am in the morning. So angry for the blatant neglect of keeping things gluten free. Not to mention I called and complained once because my salad that I ordered with my meal was completely rotten and inedible. Definitely not worth the price or pain I am paying now.
This location is pretty sub-standard. I was really unimpressed when my fiancé and I ordered the prime rib to split and ended up getting the heel end of it that didn't even have any filet on it. And we ordered the largest size! As for gluten-free it's like any other chain Outback: decent selection, but the quality just isn't there at this one.
Very nice. Manager assured me what I could eat. They don't have a dedicated fryer but I like their baked potatoes better.
I love my local Outback. They are fabulous about dealing with allergy & gluten issues, including making dessert substitutions when I can't eat what's offered with a deal (which they absolutely don't have to do by policy, so I think it rocks that they do). If something is wrong (like a steak being the wrong temp), 99% of the time, a manager brings the food out to check on you & make sure it's correct. I think I've had 1 unfriendly server there (which is pretty amazing these days at most places), and I love the management team. Overall, the store is always very clean (though I'd love to see them do away with the air freshener in the bathroom because it can be cloying & it makes it tricky to breathe inside). The reason I'm not giving them 5 stars is because of something another review points out: the lack of the GF fryer. They had one, and they had amazing fries. I frequently bragged to people that our Outback had gone above & beyond corporate's GF menu & had purchased a GF fryer out of their store budget. Unfortunately, it broke earlier this year, and as of a couple of weeks ago they still had not replaced it. I understand that it is an extra expense, but I was truly hoping they'd replace it. That fryer was often the deciding factor for us if we were debating between a couple of restaurants, because it was one of the few places I could get fries. Since they've not replaced it, we've not eaten there as often as we had in the past, because some of the point of spending the extra money to go to the nicer restaurant was so I could have something I really miss. Given how amazing the store is with allergen info & avoiding cross-contamination, I highly recommend going. The GF menu is pretty impressive, and the food is always great. I'd be back to giving them 5 stars again if they would replace that fryer.
LOVE THIS PLACE. They have an excellent gluten free menu and their staff really GET it. My husband and I eat here often and I have never had an issue with cross contamination. Their dessert brownie is even naturally gluten free and incredibly tasty.
Mixed up my order three times. First gave me a side salad salad with a random piece of chicken in it. Then they gave me a dinner with gluten-filled rice. When I pointed out their mistake, they removed the rice and have me the same fish and veggies hat were already contaminated with gluten. The chefs and waiters obviously had no idea what celiac means. I love Outback, but was not impressed with this location!
Um yum! Everytime we go here I have no problems with ordering or with my food. We have always loved Outback. Their food is really, really good. I'm able to order a wide variety of things. The waiters always know how to work with me when I come in. It's a fantastic place.
I've eaten at a number of Outback restaurants, and have had positive experiences at all of them, but this Outback goes above and beyond. The manager personally brings out the food and all the staff seem to be very familiar with celiac and cross contamination issues. Would highly recommend!
It's ok in an absolute pinch, but...while they have a gluten free menu, they don't seem that educated about it and the manager was rude after I asked for no seasonings on my steamed veggies. (He came out to the table and asked in a very rude tone of voice if I could have salt and pepper bc that was what they meant by seasoned veggies. I can but I can also add that myself)
Went for my birthday and got the filet, a 1/3 side of ribs, baked potato, chopped salad and the pecan brownie sundae for dessert and everything was AMAZING!!!! I have Celiac Disease and had no reaction after eating. PERFECT!!! Will be back many more times for sure!
Went there while on a road trip. Was not offered GF menu even after I told them that I had celiac and needed gluten free meal. Waiter made appropriate suggestions and seemed somewhat knowledgeable. Suggested no seasoning on green beans and meat on wood fired grill. I asked for my baked potato to not be cut open and for butter to be from an unused container. The steak came out essentially rare and had to be sent back, the potato came out cut and had to be sent back for a new one and the condiments came out with all of the fixings for the backed potato so I just ate the backed potato plain. At the end of the meal, the waiter told me that they had a gluten free menu that I could look at for desert. I wish that he would have told me that they had the menu at the beginning of the meal. I say that they are celiac friendly because they did seem somewhat knowledgeable but I would bet that it is hit or miss here from my experience so I would use extra caution.
I had an outstanding meal here with great service. The GF menu was extensive with lots of variety, and our server was well versed in celiac disease. She took great care when taking my order and delivering the meal. I highly recommend this restaurant and would definitely return!
Hit or miss. They brought out salad with croutons, fixed that, and then brought steak with bread on plate. When I asked to speak with manager, the waitress said she informed manager of gf allergy while turning in my order, and that she said she would ensure it was right. Manager sarcastically apologized for mishaps by giving me coupon for breaded appetizer. Few years later, I went with friends to have a drink. Same manager surprised me when she came up to me at bar, placed basket of bread on top of a gf menu, and mentioned excitingly about new items on it. I stated I am only having drink. She said she remembered me, felt bad, and offered free beer. I avoided place for a year and then tried again. Service was good, food was properly prepared, and no reaction. I've gone quite a few times since then and happy it's gotten better, yet it depends on who is working.
This location is particularly knowledgeable and courteous about gf options. They are trained extremely well and go out of their way to make everything at ease and perfect. I only gave 4 stars because I wish they would add a gf bread and remove the gluten seasoning from the vegetable choices.
I've eaten at this chain before and have never had an adverse reaction. They bring a small loaf of bread and some butter automatically but you can just immediately request that they take it away. They have a clear gluten free menu that specifies how to order you food I.e. order without bun, without seasoning. At this location I got a bacon cheeseburger without bun and a plain baked potato with sour cream on the side. It was very filling and tasty. Our table was clean with no crumbs and on this occasion I did not suffer any reaction so I am fairly certain my food was not contaminated.