I would give ZERO stars if I could. CELIAC'S BEWARE. This facility claims to have gluten-free options but this is not the case. I researched online what to order and how to order before I went, and had a waiter with no concern or understanding of the importance of gluten-free. Do not eat at outback, or expect to be gluten poisoned for 3 days.
This Outback in Sanford as well as others I've visited or gotten take-out from out-of-state are all really great at accommodating gluten-free--just order off their gluten-free menu and let them know you can't have gluten. They have one of the largest gluten-free menus I've ever seen from a chain restaurant. We aren't limited to salads here! And the gluten-free chocolate Thunder from Down Under is amazing!!
If I could I would have given zero stars as my son and I both got glutened! Nothing worse than watching your son writhe in agony due to someone else's carelessness. We ordered from the GF menu and stressed the celiac issues. We might as well have been speaking in gibberishí ¼í¼í ¼í¼ On 3/28/14 the manager of this location called me to discuss my concerns. After our conversation, which included a lot of apologies and assurances that he is going to get his staff together, I feel confident that the concerns are going to be addressed. He was awesome. We will give them another shot and report back.
8 year old daughter was just diagnosed with celiacs and we went to Outback with a large group on a busy night. Got the GF menu from the host and first thing the waitress did was find out who at the table was GF. The waitress knew which entrees, sides, and spices were GF. When the bread came everyone dug in while my little one started tearing up in the corner, the waitress noticed and brought her a GF brownie so she could join in. The steak was overcooked but the GF service was top notch.
Asked several times about gluten free before and after our order was received.The waitress brought out my son's burger on a beautiful bun.I asked again if it was gluten free and she said yes .Two bites later I checked again and asked her to ask the chef.Oops too late for my son.Watch out here employees don't know what they are doing .
Seem to be knowledgeable. The GF brownie with ice cream and chocolate sauce is the best, order it alone because it is huge.
There is a GF menu, but it's not really GF. It list the regular foods and tells you how to basically ask them to change everything so you can eat it. They note that you need to ask for no croutons when ordering from the GF menu, that you need to ask for the salad to be mixed in a separate bowl, etc. they have breaded dishes on the menu. If there was someplace else to eat within a reasonable distance I wouldn't be here right now.
They actually have a menu and the server was knowledge.
We had to ask for the gluten free menu. I order classic burger on this menu. I had just been in the hospital for eight days because of my allergy to wheat. My order came. I took a bit out of it. The bun tasted different the gluten free. I asked if it was gluten free. The waitress grab the burger to check with the cook if there was gluten in the meal. Well, she came back with a hamburger patty with cheese , (no bun, lettuce, tomatoes or pickles. I was offered a side dish of my choice. I had bread in my car, so I ran out to the car, got my bread asked for mayo and mustard. I had my cheeseburger and a salad. I got charge for the regular classic cheese burger over $9.00. I will not go back. I could easily ended up back in the hospital and I don't feel I should have paid regular price for the meal that I had to bring in my own bread. This is a dangerous place for Gluten Free costomers.
I hate giving a bad review for Outback because I have been to many other chains with great experiences. This one is one to stay away from, however. They didn't have a gluten free menu and simply printed out their "allergen" menu, which had conflicting information with their gluten free menu (which I looked up on my phone to verify since the items listed as gluten free on the "allergen" menu haven't been gluten free options in the past, such as fries and soups). When I asked about the conflicting information on the menus the server told me that "honestly everything is just fried in the same fryer" and that he didn't know what would actually be gluten free. The manager was also no help. Very frustrating and my family had to leave and go to a safer restaurant option. Will not be going back to this location. The one in High Point is wonderful, though!
Food was delicious, place was busy and we had 7 but service was still speedy in my opinion. Menus were not just pamphlets or a piece of paper. Staff well educated, only problem was the chef was maybe not made aware of my intolerance- had a slight reaction to either chicken or bbq sauce.
My daughter says it's her favorite place because they named a sundae after her "Sydney" lol We had no problems talking with the staff and making them understand celiac and cross-contamination, ask for the manager and he took care of everything!
Very disappointed. I love Outback but this one is one to avoid. Three out of four of us got sick after our dinning experience.
Ate there Sunday night. Kind of pricey for a chicken breast & baked potato. Although waitress was pleasant service was pretty slow - especially since they were not crowded.
Very safe place to eat in my opinion. I have eaten there at least 6-8 times without a problem. When I question ingredients, I always get a detailed answer. Outback is one of the few places I can always trust. I hope it is the same for all Outback Restaurants.
Good waiter and food. Thunder doe. Under was made properly. Followed the menu and wait staff had correct answers. It was cool.